The modern UI, flexibility, and customer success team.

I've worked with several customer advocacy/marketing automation tools in the past. Most have either been too rigid, requiring constant backend development and customization, or too small and only offer a piece of the pain we're looking to solve for.

Crowdvocate is flexible, easy to address, comes out with new features weekly, and is always there to take our feedback. I was surprised to find out how much they actually solve for, while having an MVP approach that allowed us to plan for a scaled launch, solving for the most immediate pains first, then tackling some of the secondary and tertiary pains as we matured and got internal adoption. Review collected by and hosted on G2.com.

Not much, but having some more insight into the roadmap would be nice. Overall, they check the box on so many of our needs, it's hard to find the areas that they're not already working to improve. Review collected by and hosted on G2.com.

*Ability to track customer journey and score customer behavior

*Flexibility of customer success and product teams to address our needs

*Ability to embed Crowdvocate's solution into our Community platform. Review collected by and hosted on G2.com.

Nothing at this time. The company meets our business needs. Review collected by and hosted on G2.com.

The Crowdvocate platform is excellent. It has all the functionality for a successful and scalable customer advocacy program and it's very flexible. They've taken a very cool and impactful approach with their program analytics. Crowdvocate has good backend integrations and they're continuously building more. The support is excellent. The relationship with Crowdvocate, as a SaaS platform, feels like a genuine partnership. Review collected by and hosted on G2.com.

They are a younger company and have fewer resources than a large company, but this is made up for by the enthusiasm of the CEO and founder, who's a strong stakeholder. They spend the time with us, listen to us and are very quick to respond. They could modernize their backend GUI a bit but I know they are working on this now. Review collected by and hosted on G2.com.

They won our business based on the balance of features, functionality, and price. While the interface is important, our key decision driver was the ability to automate and streamline (and appropriately reward) activities as it relates to revenue generation - so references, testimonials, etc. Out of the options we looked at, Crowdvocate filled that need the best. We haven't officially launched but so far the implementation has been great. We are starting from scratch and the direction and examples provided have been extremely helpful as we build out our advocate program. Review collected by and hosted on G2.com.

The back-end administration interface feels a little dated. The functionality is all there, it's just the look. This isn't important for what we need but is the one "dislike" I've experienced. Review collected by and hosted on G2.com.

Crowdvocate makes it easy to scale our customer advocacy program and engage our entire base of advocates with the click of a button. Prior to launching the Crowdvocate, our team of advocacy managers relied on email and spreadsheets to manage our program and track activities, with any reporting on these activities being manual as well. With Crowdvocate we can monitor our program using the platform’s built in dashboards and reporting features, which make it easy to share results with internal stakeholders. The team at Crowdvocate has also been supportive and committed to ensuring we're set up for success! Review collected by and hosted on G2.com.

Certain aspects of platform customization or management need to be managed by Crowdvocate, such as updating emails triggered through the platform, or adding rewards. Other things like copy within the customer-facing portal cannot be changed. It would be great if we could customize what appears in the dashboards to better align with our reporting needs. It'd also be easier to review and approve content if things like quotes and testimonials could be reviewed in the backend without having to download each one as a separate file to review. Review collected by and hosted on G2.com.

Crowdvocate is an excellent platform that helps engage our customers and turn them into true advocates through engagements. The platform allows us to determine the best customer advocates that we have and it is also highly customizable and helps us capture the information we need. We are also able to integrate it with our CRM platform and other tools. Review collected by and hosted on G2.com.

We have had no issues with the platform so far. The implementation has been excellent, and we have not had any problems. The Crowdvocate customer support team is always there to help answer questions and concerns. Review collected by and hosted on G2.com.

Currently in the onboarding phase but I really like how we can ask our clients for things like testimonials, quotes, and reviews so easily and give them rewards for it. Historically it took a while to get these things from customers so this will definitely be a game-changer. Also allowing our customers to pick and choose what asks they want to do other than us asking them for everything will reduce unnecessary communication. Review collected by and hosted on G2.com.

So far nothing! Still in the implementation stage but everything is looking great! Review collected by and hosted on G2.com.

With Crowdvocate, it's been easy to personalize advocacy opportunities and track advocate engagement. Crowdvocate is a very innovative and fast-moving company: they listen to the feedback from their customers and almost constantly improve their product and release new features. Review collected by and hosted on G2.com.

Crowdvocate is an early-stage startup, so they don't yet have a smooth customer onboarding process, comprehensive knowledgebase or training videos. They are very responsive though, and compensate for the lack of training materials by incredible support. Review collected by and hosted on G2.com.

Crowdvocate became our half-secret weapon in influencing our pipeline and converting customers based on early success with current companies and use cases. Pretty early we identified that the success of our business is tied to our ability to identify use cases for our product, serve them well with our offering - and then find, sign and serve similar accounts so we can leverage our product-market fit into real sustainable growth. Crowdvocate helped us find the best, happiest customers and influence similar companies to come and use our product. It was essential to use the platform to influence leads and customers at the right time to drive advocacy and influence sales. The amazing thing was that Marketing brought this tool on board - but sales saw the tremendous benefit as well and became dependent on it. Review collected by and hosted on G2.com.

Nothing is specifically bad. Seems like the team constantly trying to find new ways to improve, templatize and automate workflows which is essential - as we grow, we'll need Crowdvocate to be more independent. Review collected by and hosted on G2.com.

The Crowdvocate platform provides the ability to automate many repetitive reference program processes. The UX is easy to use, and the functionality is beneficial. The Crowdvocate development team is also constantly adding new features, which will only add to the value the platform provides. Review collected by and hosted on G2.com.

As software development in the customer reference program world is at early stages, platforms don't provide enough advanced functionality to support enterprise customers. However, Crowdvocate is a leader in the space and is the best option to select due to its combination of price, functionality, ease of use and implementation speed. Review collected by and hosted on G2.com.