--- title: Barracuda for MSPs Reviews meta\_title: 'Barracuda for MSPs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how Barracuda for MSPs works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 47 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- ### Barracuda for MSPs Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation capabilities** of Barracuda, enhancing efficiency and support for managed service providers. [(1 mentions)](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=2054687&qs=pros-and-cons#reviews) Users value the **extensive tools and support** from Barracuda, enhancing their community engagement as MSPs. [(1 mentions)](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=1790007&qs=pros-and-cons#reviews) Users value the **excellent community support** of Barracuda, highlighting valuable training programs and resources available. [(1 mentions)](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=1790057&qs=pros-and-cons#reviews) Users value the **exceptional support and resources** from Barracuda, enhancing customer satisfaction for MSPs. [(1 mentions)](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=2032700&qs=pros-and-cons#reviews) Users praise the **excellent customer support** from Barracuda, highlighting valuable resources and training programs. [(1 mentions)](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=1790032&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Barracuda for MSPs ##### 1. Automation Users value the **automation capabilities** of Barracuda, enhancing efficiency and support for managed service providers. [ See 1 mentions ](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=2054687&qs=pros-and-cons#reviews) See Related User Reviews MJ Moss J. Small-Business (50 or fewer emp.) 5.0/5 "Barracuda MSP - Great Partner, Great Tools" What do you like about Barracuda for MSPs? The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into ##### 2. Community Engagement Users value the **extensive tools and support** from Barracuda, enhancing their community engagement as MSPs. [ See 1 mentions ](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=1790007&qs=pros-and-cons#reviews) See Related User Reviews MJ Moss J. Small-Business (50 or fewer emp.) 5.0/5 "Barracuda MSP - Great Partner, Great Tools" What do you like about Barracuda for MSPs? The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into ##### 3. Community Support Users value the **excellent community support** of Barracuda, highlighting valuable training programs and resources available. [ See 1 mentions ](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=1790057&qs=pros-and-cons#reviews) See Related User Reviews MJ Moss J. Small-Business (50 or fewer emp.) 5.0/5 "Barracuda MSP - Great Partner, Great Tools" What do you like about Barracuda for MSPs? The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into ##### 4. Customer Satisfaction Users value the **exceptional support and resources** from Barracuda, enhancing customer satisfaction for MSPs. [ See 1 mentions ](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=2032700&qs=pros-and-cons#reviews) See Related User Reviews MJ Moss J. Small-Business (50 or fewer emp.) 5.0/5 "Barracuda MSP - Great Partner, Great Tools" What do you like about Barracuda for MSPs? The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into ##### 5. Customer Support Users praise the **excellent customer support** from Barracuda, highlighting valuable resources and training programs. [ See 1 mentions ](https://www.g2.com/products/barracuda-for-msps/reviews?filters%5Bsentiment_snippet%5D=1790032&qs=pros-and-cons#reviews) See Related User Reviews MJ Moss J. Small-Business (50 or fewer emp.) 5.0/5 "Barracuda MSP - Great Partner, Great Tools" What do you like about Barracuda for MSPs? The tools and resources provided, such as training programs and marketing content, provide excellent value and tremendous support. The expansion into ## Top-Rated Alternatives [ ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") NinjaOne 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews) [ ![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM") Datto RMM 4.5/5(795) ](https://www.g2.com/products/datto-rmm/reviews) [ ![Atera](https://images.g2crowd.com/uploads/product/hd_favicon/361ba9ff073bf59453c903337f10f9d9/atera.svg "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/barracuda-for-msps/competitors/alternatives) ![Brent F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brent F.") BF Brent F. President Small-Business (50 or fewer emp.) 6/30/2016 "Our company has been using the Intronis platform to over 6 years" 4.5/5 What do you like best about Barracuda for MSPs? Note Edit on 5/24/2017 - Check out the new ECHO Platform - NO Silverlight required and all browsers are supported! - Product is easy to use even if it's the first time you've seen it. It is nice to have a branded solution that is not being sold outside of the channel. No more competition from companies that sell direct to the end customer. The product supports file and folder type backups as well as image backups. There is an SQL and Exchange backup function as well. Very full featured. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? The voice on the phone is a female with an English accent, harder for me to understand. Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Try to get an account manager who is concerned about your business. Some are just trying to hit their number and couldn't care less about what is right for your company and customers. Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? Cloud backup and recovery are very easy, login, restore data anywhere you need to from where ever you are. Was able to restore 10 years of tax program and data accidentally deleted from the server, one hour later nobody even knew a problem had happened. We have chosen to use their flat fee pricing model that enables us to very accurately predict monthly pricing. Adding a new customer account is very easy to do. Review collected by and hosted on G2.com. Show More 6/21/2018 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Christopher C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher C.") CC Christopher C. Project Manager / System Engineer Information Technology and Services Small-Business (50 or fewer emp.) 6/24/2016 "Total Data Protection" 4/5 What do you like best about Barracuda for MSPs? The biggest feature that we love about Intronis is the Direct To Cloud Backups. A number of growing businesses don't have the ability to have high-cluster environments or they don't want a local backup appliance / HDD. The flexibility of Intronis and the ability to backup directly to the cloud, from any device, is a huge advantage we have found over other applications. There has been a new update recently that allows for a lot of great new features. One of the 'simpler' ones has to be the HTML5 portal that lets you use full functionality with Chrome or Firefox. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? One of the few downsides is that since you are relying on Direct To Cloud, you are at the whim of your ISP for transfer speed. In order to maximize the Backup speed, you need to make sure you have an ISP that can handle it. We would also love the support to be a full 24/7 for emergency related restores, however, luckily, we haven't had to take that route yet. Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Get started - Get a trial. Set it up for yourself internally and start backing things up! You'll find you can really do a lot with what it has to offer and you'll be able to better sell it to others when you know the ins and outs of what it has to offer. Now that Barracuda is the parent company, there's even more integrations and options to have. Cloud backups of Office 365 Services, an Appliance for off-loading the processing power off backed up hardware. Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? We are solving many business needs with the Intronis platform. Hyper-V Backups, Exchange Server Backups, Local File and Folder, Direct To Cloud File and Folder... It has it all! We can sell this solution to nearly any client to meet their business needs. We have found its also a great supplement with having different types of backups on the same machine. You can have an image level but then also a file level for a quick restore. Want to run the file restore every 60 minutes? You can do that and get the newest data, restored fast. Review collected by and hosted on G2.com. Show More 6/21/2018 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 5/3/2019 "High Quality products and assistance" 5/5 What do you like best about Barracuda for MSPs? Easy to setup products, consitant support team , great quality products. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? I dont have any dislikes about this company Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Get Barracuda yesterday Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? Major backup support for servers and workstations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Carlos M. Small-Business (50 or fewer emp.) 7/23/2018 "Maximize data deduplication when business continuity is not an option." 4/5 What do you like best about Barracuda for MSPs? The Intronos ECHO Platform has allowed us to offer an affordable alternative backup solution to all our clients. Once we are certain they can live without full business continuity, we then talk about Intronis options. We use a local external hard drive to enhance restore time. This brings peace of mind when responsibility goes to us. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? I want the program to have additional Offsite amount Pricing & Protection Options Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Ensure conditions are established to review and sell the next level as it concludes. Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? The reporting is mediocre & fixing issues can be counterproductive. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. IT Technician Information Technology and Services Small-Business (50 or fewer emp.) 1/11/2018 "Pretty good backup solution" 4/5 What do you like best about Barracuda for MSPs? Single point of reference for all backup statuses. Being able to change most backup options from the online portal instead of having to log into the local machine or server. Creating an installer for installing the backup agent is a breeze. We've done a few restores and besides one they were all very painless and fast. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? We had one restore that did not go well. We were backup up the files on a server to cloud and to local usb drive. Something was configured incorrectly on the backup set (an option called "Backup to Local Vault first" that is ENABLED by default) and somehow the local vault files were corrupted or missing mysteriously. No problem, right? They're backed up to the cloud too, right? Nah. Since that option was enabled and the local vault didn't have the files, neither did the cloud. Doesn't make a lick of sense to me. I asked support and they didn't give me a good answer at all. So we went through and disabled that option on all of our backed up computers (manually, couldn't do it en masse through portal D:). Hopefully we'll not run into this issue again. Another gripe I have is that sometimes the backup errors are sometimes not clear whatsoever. Thankfully their support is a quick chat away and they'll help you as much as they can. Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Get it! Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? Backing up computers to cloud and images to USB drives. They just came out with a image backup to cloud too which I'm anxious to try. It's solved us having several different backup platforms and we've condensed them all into Intronis with pretty good success. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/22/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Enterprise Level Feature Set for a Fraction of the Cost" 5/5 What do you like best about Barracuda for MSPs? The functionality. With ECHOplatform you get a robust feature set for a fraction of the price. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? Portal Navigation/GUI. I would prefer more local-based configuration utilities. Currently, it's split between local and web. I'm not a fan of Web GUI's. Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: This is an excellent solution for small budgets. And whatever you do, DO NOT go with B\*\*kupEx\*c. I cannot stress that enough. Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? The ECHOplatform allows us to offer a true backup/DR solution at a very reasonable price. Our smaller clients get enterprise-level functionality without hurting their wallet. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anthony P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony P.") AP Anthony P. CTO - Partner Computer & Network Security Small-Business (50 or fewer emp.) 7/7/2016 "Recovery 101" 3.5/5 What do you like best about Barracuda for MSPs? With malicious ransomware like Crypto and WannaCry we have been able to recover our clients environments with minimal downtime. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? In the past there were some glitches with backups of Exchange but Intronis has fixed those issues. Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Very solid platform with great support Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? We can quickly recover client data and feel confident selling to any size organization. We don't need to invest time and energy in having our techs learn complicated backup strategies. Review collected by and hosted on G2.com. Show More 6/20/2018 Validated ReviewerIncentivizedSource: Seller invite ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Director Of Business Development Information Technology and Services Small-Business (50 or fewer emp.) 6/27/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Working with Intronis is easy and worry-free." 4/5 What do you like best about Barracuda for MSPs? The ease of use and customer support. Intronis is great at helping implement and support all their platforms. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? I don't dislike anything but with everything there are some bugs and ways to improve. Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? Helps make businesses run more smoothly and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jonathan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan O.") JO Jonathan O. Director Information Technology and Services Small-Business (50 or fewer emp.) 9/23/2017 "Worst Backup Product Ever " 0/5 What do you like best about Barracuda for MSPs? Nothing. There is nothing at all to like about Intronis. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? Quite simply useless. Far too many problems to list them all here, but basically the product, service & support are all useless. Manages to simultaneously look like a GCSE IT project, but have so many set up options that make little sense that's its clearly been written by techies that haven't seen daylight for years. Very little common sense used in the settings, for example you can set a retention period of several years, but deleted files have a separate retention rule; either keep all & manually remove versions (!!) or automatically remove after 3 months. Really useful for customers who want 7 year backups. Support seems to be available 5pm GMT onwards as it's US based, but to be honest it doesn't really matter as none of the support staff have a clue how the product works or how to fix it. Currently trying to run a restore that's been going for 4 days but it's just sitting there not doing anything. Restores that have completed have been missing massive amounts of data, I wouldn't trust this product with my customers data. We're still in contract so having to pay for this & a product that actually works. Stay away from Intronis at all costs!! Review collected by and hosted on G2.com. Recommendations to others considering Barracuda for MSPs: Stay away! Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? None - it creates problems Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/22/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Great all around backup product for MSP" 3.5/5 What do you like best about Barracuda for MSPs? This product provides our customers with the offsite backup storage they need in an easy to manage solution. Review collected by and hosted on G2.com. What do you dislike about Barracuda for MSPs? The lack of an available backup appliance for onsite is a problem, though it is easily resolved with a house build appliance. Review collected by and hosted on G2.com. What problems is Barracuda for MSPs solving and how is that benefiting you? Basic backup and recovery for customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Server Backup](https://www.g2.com/categories/server-backup)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm) [Remote Support](https://www.g2.com/categories/remote-support)[Server Backup](https://www.g2.com/categories/server-backup)[Remote Monitoring & Management (RMM)](https://www.g2.com/categories/remote-monitoring-management-rmm)[Remote Desktop](https://www.g2.com/categories/remote-desktop)[Disaster Recovery as a Service (DRaaS)](https://www.g2.com/categories/disaster-recovery-as-a-service-draas)[Firewall Software](https://www.g2.com/categories/firewall-software) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best MDR software for small business security](https://www.g2.com/discussions/best-mdr-software-for-small-business-security)[User-friendly demo automation software for sales teams](https://www.g2.com/discussions/what-s-the-most-user-friendly-demo-automation-software-for-sales-teams)[Best pricing management tools for my app business](https://www.g2.com/discussions/best-pricing-management-tools-for-my-app-business) [What are the highest rated academic scheduling platforms for eliminating scheduling conflicts at distributed universities?](https://www.g2.com/discussions/what-are-the-highest-rated-academic-scheduling-platforms-for-eliminating-scheduling-conflicts-at-distributed-universities)[Recommended session recording apps for improving my user interface](https://www.g2.com/discussions/recommended-session-recording-apps-for-improving-my-user-interface)[Pros and Cons Details](https://www.g2.com/products/barracuda-for-msps/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)