What do you dislike about Bark.com?
We are a law firm based in Australia and started using Bark in early May. We were unable to secure a single hire despite spending almost $400.00 AUD and therefore, decided to get in touch with the customer success team.
We advised them of our budgetary constraints during the call and also informed the agent that our sales team is based overseas and we would need access to the Bark App from the overseas destination. The sales agent said he would check with the team and get back to us on this. We outlined that we would not want to spend more than $600AUD per month on the site. However, the sales agent pitched the Gold package to us and advised us to purchase that. (This package is not even mentioned on the site – so there is very little details surrounding the package)
The agent did not disclose all of the package terms and conditions during the call. However, without informing us, he had signed us up for the package on call as well and merely sent us an onboarding email subsequent to the call. [on or around 12 May 23] Unbeknownst to us, the package we were signed up to was a package for around $630.00 AUD per week and for a lock in period of 12 months. This is almost $32,760.00 for the year. To be clear the purpose of the initial call was for us to get an understanding of the platform and see how the process works and discuss the best plan for our business, not to get signed up to a lock-in contract without even reviewing the terms. We were totally unaware of this for the following reasons;
We never received a contract that outlined the costs and terms
We did not have the opportunity to consider the package and actually opt-in (by signing any contract)
We only realised this was the package they locked us into after about 3 weeks where we realised this sum was being debited out of our account weekly
Further to this, we specifically reached out to the customer success agent, a few days after the initial sales call (where he signed us up on call without our knowledge) and continued to outline that we need access to the app from overseas (for our sales team) and did not receive any support.
When we raised the issues we were faced with, we merely got a rude response saying that we were now locked in for a period of 52 weeks and we need to continue to make those payments and it was not Bark’s problem that our offshore sales team couldn’t access the app.
The name of the customer success agent is Sam and his conduct is highly misleading. We have been trying to get on call with him but he continues to be unavailable. Their terms say they record the conversation, however, we are yet to receive a copy of the call where it is alleged that we agreed to this package.
We will be making a formal complaint to the UK consumer authorities and pursuing the company for misleading and deceptive behaviour. DO NOT BUY THEIR SERVICE, THEY WILL SIGN YOU UPTO A LOCK IN CONTRACT WITHOUT YOUR KNOWLEDGE! Review collected by and hosted on G2.com.