PG
Paul G.
Small-Business (50 or fewer emp.)
"Poor quality leads and no credits for non responding leads."
0/5
What do you like best about Bark.com?

Nothing really, all very unprofessional in apperance and use. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

Extremely poor quality leads without full customer info. No comeback when customer won't respond. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi Paul,

Thank you for sharing your feedback. We're sorry to hear that your experience on Bark.com didn't meet expectations.

First and foremost, we want you to know that we are committed to delivering high-quality leads to our professionals. We invest a lot of time and resources into attracting genuine customers to our website, and we have a dedicated team that works around the clock to ensure a robust lead generation process.

We use an automated system to screen all leads, and we have a credit return policy in place to cover any non-functional contact details.

We know that dealing with unresponsive customers can be frustrating, but we believe that responding quickly to requests can help you connect with them before they make their decision. Sometimes, customers may be talking to other professionals, which can lead to delayed responses.

We really want to help you get the most out of our platform and improve your conversion rates. If you are open to it, please don't hesitate to reach out to us at team@bark.com. We're here to help and we appreciate the opportunity to work with you to enhance your experience.

Kind regards,

The Bark Team

Resha  M.
RM
Resha M.
Small-Business (50 or fewer emp.)
"Not worth the money"
3/5
What do you like best about Bark.com?

I did like that peyote could reach out to you but even though they contacted you, you still had to pay to contact them Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

I have spent hundreds of dollars on leads f from bark and out of 600 dollars spent I got one good lead that actually became a client. Waste of time if you ask me Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi Resha,

We're sorry to hear that you've had a negative experience using Bark.com.

We are aware that leads not responding is an issue for some professionals, and we are always actively working on ways to try and improve the connectivity between buyers and professionals.

As our role is simply to provide contact details for customers, we do not return credits if the details are still valid and the customer is not responding, as this is something largely outside of our control. Of course, we will always return credits if the contact details are invalid or if any of the information on the request is incorrect.

We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

Please do get in touch by emailing team@bark.com so we can provide you with specialist support and advice to help maximise your success on our platform.

Kind regards,

The Bark Team

HA
Heather A.
Small-Business (50 or fewer emp.)
"******BARK IS A SCAM!! STAY FAR AWAY!!!!******"
0/5
What do you like best about Bark.com?

Nothing! Their customer service is horrible, promising you a guarantee on credit refund if you don't get a lead, which you never will and their overpriced scheme per price for a lead is not worth it. Total money grabber site to make you think you're getting potential leads which in fact it just made up! Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

Blocked me off the site after I already paid the almost $300 in credits and then asked me to pay $25 to unblock me from logging into my account. This site is a total scam! If you're a contract freelancer like me, I highly suggest you stay AWAY from Bark. Don't fall for the credit refund guarantee like I did! Total waste of time and money!!! Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi Heather,

Thank you for taking the time to share your experience with Bark.com. We sincerely apologize for the frustration and inconvenience you've encountered. Your feedback is valuable, and we take it seriously as we strive to improve our services.

We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.

We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

Regarding the account blockage and the request for an additional payment, we want to clarify that this is not our standard practice. We are keen on resolving this issue promptly, and we appreciate your patience as we investigate and rectify the situation.

Our goal is to provide a positive and effective platform for business owners, and we regret that your experience did not meet these expectations. We are committed to understanding and resolving the issues you've raised.

Please reach out to our customer support team directly with your account details at team@bark.com, and we will do our best to assist you promptly.

Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our services.

Sincerely,

The Bark Team

Verified User in Photography
UP
Verified User in Photography
Small-Business (50 or fewer emp.)
"Waste of Money"
0/5
What do you like best about Bark.com?

Nothing. Its a complete scam. You might as well set fire to your money. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

Everything. Its a complete scam. I paid $150 for a leads package, received leads 90% not in my state and when I did respond, nothing.. I emailed and text, nothing... The leads I paid for are still "pending" - Its a bullsh*t way of conning people out of their money looking for business leads that never materialize...

Plus, they bug you every month to buy more credits... Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi there,

We're sorry to hear you have had a negative experience using Bark.com.

All of our professionals are able to adjust their lead settings to change their location radius, to ensure we're sending through relevant requests to their account. Please email team@bark.com directly if you wish to receive more information regarding this. Furthermore, where a lead is 'pending' in the professional's account, this is a way for the professional to organise their leads. It is up to the professional to manually change the lead from 'pending' to 'hired' for example, or keep this as 'pending' to assist professionals in knowing which leads they are still following up with.

We can assure you that all leads are screened by an automated system, and we have a Credit Return Policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

JP
Julian P.
Small-Business (50 or fewer emp.)
"Never ever Bark.com again as a Service Owner"
0/5
What do you like best about Bark.com?

Well, maybe bark.com has an easy interface to host your services, but thats already everything good about this company. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

I received an interesting lead by mail, but I needed credits for it. After I bought the credits NEVER AGAIN came a lead. I am now sitting on the credits and can do nothing with it. Money is gone. Support does not help, but always refers only to the fact that leads are sent in the app or by mail and I am notified. Fine, but this is of no use if there are no orders. It seems that no one is looking for services through this platform. The refund that is supposed to be given does not exist. Pure discussion with the support, which at some point simply no longer responds.

As a service provider, I have tested various lead platforms so far. Bark is definitely the worst! Review collected by and hosted on G2.com.

Sebastian F.
SF
Sebastian F.
Small-Business (50 or fewer emp.)
"Not a single purchased lead has returned a phone call or email..."
0/5
What do you like best about Bark.com?

There isn't a single thing about this company or service that I like. Every time I have called and spoken to someone they blame me for customers not returning a call or email. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

Every single lead that I have purchased has not returned a phone call or an email. I have only responded and purchased leads that were an exact match for the service I provide. I find it really strange that I have purchased 18 leads (and counting) and not a single potential lead has returned a phone call or email. The only way that this is possible is if people are just filling out requests with no intention of hiring anyone for that service or if the leads are being fraudulently added. It could very well be a combination of the two. Bark doesn't even verify all the potential leads they send out. So for all we know as potential vendors it could be teenagers having fun filling out requests for services or corporate events and we pay anywhere from $8 to as high as $26 for a lead that doesn't go anywhere. That slowly drains a small business out of business. Do yourself a favor and avoid the temptation to join this silly site and avoid the aggravation and loss of money that I have endured. This has been an absolutely horrible experience and a total waste of time and money! If Bark truly worked do you think I would write this? I'm a very reasonable person but I get sick and tired of companies like Bark preying on small businesses. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Bark is an absolute waste of money!"
0/5
What do you like best about Bark.com?

We liked the thought of paying only for qualified leads we chose. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

The leads do not result in actual sales. Some leads cost $ 50 CAD+ and the customer doesn't even respond.

We have paid for over 20 leads and have not booked a single job. Some leads are double-posted, we saw an identical lead with the same contact information on our profile a second time after we passed the lead.

We sent an email to Bark citing their 'Get Hired Guarantee' and were told we need to respond more promptly, preferably within the first hour of them being released to get the job. We followed their advice and since then found even fewer people are responding.

We strongly recommend you do not pay Bark for any leads as they are not legitimate leads and do not amount to actual sales. Out of over 20 leads we have responded to, only 2 customers booked an estimate with us and neither one booked the job.

Bark does not vet their leads properly and is just charging businesses for unqualified leads that do not result in actual sales. Save your money - do not purchase any credits with Bark for worthless leads. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi there,

We're very sorry to hear that you haven't had a positive experience using Bark.com.

We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals. For further information on how we screen leads, please email team@bark.com.

We offer the Starter Pack of credits to new professionals on the platform, and this credit pack is covered by The Get Hired Guarantee. This is a feature that acts as a safety net for new professionals on Bark, and is designed to minimise the risk associated with their first credit pack.

In the event that a professional does not secure any customers using the credits in a credit pack covered by the Get Hired Guarantee, we’ll return all the credits to the professional's account and give them a second 'attempt' with the credits they've purchased.

Professionals just need to ensure that they've used all the credits in the pack, and it's been 3 days since they purchased their last lead.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

Michael M.
MM
Michael M.
Small-Business (50 or fewer emp.)
"Not sure if leads are qualified"
3.5/5
What do you like best about Bark.com?

I like that I get updates when someone submits a project request. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

The people who made the project request don't always respond, even when you call, text, and email them. And I often have to email separately since I'm not sure the emails Bark sends go out as there's no tracking feature. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi Michael,

Thanks for your review, and further feedback regarding the platform.

We can assure you that all leads are screened by an automated system, and we have a Credit Return Policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

Stephen G. B.
SB
Stephen G. B.
Founder & Group Publisher
Media Production
Small-Business (50 or fewer emp.)
"Lead Genneration Network"
2.5/5
What do you like best about Bark.com?

Exceptionally large number of projects to bid on...almost too many to be well vetted, qualified leads. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

They bombard you with potential leads when in the pre-subscription trial phase. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

Hi Stephen,

We're sorry to hear you have had a negative experience using Bark.com.

Please email team@bark.com directly with any email notification concerns, so we can show you where in your account to adjust your email preferences.

Kind regards,

The Bark Team

WM
Waqar M.
Administrator
Small-Business (50 or fewer emp.)
"$30,000 SCAM AND WORST CUSTOMER SERVICE-SAVE YOUR MONEY!"
0/5
What do you like best about Bark.com?

Nothing. Most of the leads do not even answer your call or respond to your messages. Not many leads for our service area either. So there's not much to begin with.We haven't got a single hire yet! Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

We are a law firm based in Australia and started using Bark in early May. We were unable to secure a single hire despite spending almost $400.00 AUD and therefore, decided to get in touch with the customer success team.

We advised them of our budgetary constraints during the call and also informed the agent that our sales team is based overseas and we would need access to the Bark App from the overseas destination. The sales agent said he would check with the team and get back to us on this. We outlined that we would not want to spend more than $600AUD per month on the site. However, the sales agent pitched the Gold package to us and advised us to purchase that. (This package is not even mentioned on the site – so there is very little details surrounding the package)

The agent did not disclose all of the package terms and conditions during the call. However, without informing us, he had signed us up for the package on call as well and merely sent us an onboarding email subsequent to the call. [on or around 12 May 23] Unbeknownst to us, the package we were signed up to was a package for around $630.00 AUD per week and for a lock in period of 12 months. This is almost $32,760.00 for the year. To be clear the purpose of the initial call was for us to get an understanding of the platform and see how the process works and discuss the best plan for our business, not to get signed up to a lock-in contract without even reviewing the terms. We were totally unaware of this for the following reasons;

We never received a contract that outlined the costs and terms

We did not have the opportunity to consider the package and actually opt-in (by signing any contract)

We only realised this was the package they locked us into after about 3 weeks where we realised this sum was being debited out of our account weekly

Further to this, we specifically reached out to the customer success agent, a few days after the initial sales call (where he signed us up on call without our knowledge) and continued to outline that we need access to the app from overseas (for our sales team) and did not receive any support.

When we raised the issues we were faced with, we merely got a rude response saying that we were now locked in for a period of 52 weeks and we need to continue to make those payments and it was not Bark’s problem that our offshore sales team couldn’t access the app.

The name of the customer success agent is Sam and his conduct is highly misleading. We have been trying to get on call with him but he continues to be unavailable. Their terms say they record the conversation, however, we are yet to receive a copy of the call where it is alleged that we agreed to this package.

We will be making a formal complaint to the UK consumer authorities and pursuing the company for misleading and deceptive behaviour. DO NOT BUY THEIR SERVICE, THEY WILL SIGN YOU UPTO A LOCK IN CONTRACT WITHOUT YOUR KNOWLEDGE! Review collected by and hosted on G2.com.