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KR

Keith R.

General Manager

Small-Business (50 or fewer emp.)

3/29/2021

"Great System and honest - But Needs to Close the Loop"

3/5

What do you like best about Bark.com?

I like best the fact that I do get some good business from the platform. Also, when a phone number does no work or email is wrong, the refund is almost instantaneous - really fast support. I also like the questions asked of buyers that measure intent and budget - really outstanding. The response from elite membership queries by email can be measured in minutes - really excellent. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

This is my ONE big quibble. You may respond immediately to a query - and these are expensive at around $60 - and get absolutely zero response. Bark has no mechanism in place to check if the lead was serious or frivolous. They do not follow through to see if the lead called anyone or bought from anyone. This is EXTREMELY frustrating - and damn expensive. I've just had 2 in 2 days. This is a systems issue, and the staff simply cannot deal with it - they have their scripts as do all customer support staff and stick to them. What else can they do? If it was not for this problem I would rate Bark 9 or even 10. I didn't have the heart to score less than 6 because everything else is fine. But these useless leads are not infrequent. One in fifty I could accept but it's much higher than that, They really do need to check, after accepting up to $300 per lead ($50 * 5) that at least the buyer called SOMEONE! Review collected by and hosted on G2.com.

Recommendations to others considering Bark.com:

Expect no better than a 20% success rate - which is good. You can get a good ROI on that in my business. Don't jump to horrid nasty conclusions when some leads don't work out. This is a reputable and honest business in my opinion, albeit with one glaring fault. Review collected by and hosted on G2.com.

What problems is Bark.com solving and how is that benefiting you?

The one problem I experience has been detailed above - ghost leads. There are no other problems with the platform. The benefits are some good leads and customers. They are filtered nicely by the Bark system so that I don't waste money bidding on a complex website when the dreamer behind the request has a $500 budget! Fast response. Fast refund of credits when lead details are incorrect. Very responsive staff - well trained and polite. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi there Keith,

Thanks for your review,

We're glad to hear that we have been able to help your business convert.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

Please get in contact with us directly for support.

Kind regards,

The Bark Team

CF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

1/3/2024

"Can be expensive"

3/5

What do you like best about Bark.com?

The leads are exclusive, because the lead chooses YOU. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

They say to try it out you will get enough leads for 10 contacts. Well with the cost of each lead, that, for a financial professional is impossible. So for $80, you might get one, and they may or may not return your call or email. Review collected by and hosted on G2.com.

What problems is Bark.com solving and how is that benefiting you?

Bark gives you exclusive leads that are tailored to your niche. You pay for the leads name, email and phone number. If you reach out and the lead does not respond (even though you have the information and their exact solution because they wrote what they were in need of), they may or may not respond. If they happen to respond, it's almost a guaranteed close. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi there,

Thanks for your review and further feedback about Bark.com, we will escalate this internally.

All of our pricing is set based on the monetary value of the job as well as the heat of the lead. We are not a commission based system and therefore do not take a cut of any money you earn or repeat business you win. Our role is to provide professionals with the opportunity to convert more business. We are a cheaper alternative for smaller businesses than using PPC, Google AdWords and other forms of online marketing. As such our prices are carefully configured to take all these factors into account.

Please email team@bark.com should you require any more information or help making the most of the platform.

Kind regards,

The Bark Team

JD

Jerry D.

Digital Marketing Expert (CDC) - Beverly Hills

Small-Business (50 or fewer emp.)

1/2/2022

"BUYER BEWARE of Bark.com"

0/5

What do you like best about Bark.com?

Bark.com reached out to me to sell me SEO leads.

They guarnateed me that they would get me leads OR I could have my money back.

The leads included:

• A kid trying to learn SEO who I paid roughly $55 for who just wanted to learn SEO but had ZERO budget.

• Not one person willing to respond to email.

• Most of the leads with a budget of under $500

• Every client NOT knowing what SEO is and really in need of a web developer - not an SEO expert.

When I called their 24/7, UK-based support - they refused my refund. The woman (night support on 1/2/22) hung up on me.

Before that, they charged my card $550+ MORE for MORE CREDITS. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

This is a scam.

I don't like being hung up on and not getting the refund that they promised. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi Jerry,

We're very sorry to hear you feel this way, but we refute the claims that you have made against our business.

Firstly, we do not claim to offer monetary refunds. It is stipulated on our website that our Get Hired Guarantee is the offer of all credits returned one more time for free if no work is converted using a starter pack of credits. We also stipulate this in our Terms and Conditions.

Bark.com is an open public platform where customers can detail what help they need, and in turn, professionals can filter out any leads that do not suit them - such as low budgets. This is how they can ensure they are being matched with the right kinds of clientele for them. If you need any help with this, please contact us at team@bark.com.

For your reference, all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We usually find that customers don't respond when they have hired, or are considering hiring, another professional. As such, we find that responding to leads quickly gives professionals a higher conversion rate.

We are sorry to hear that our Customer Success Agent had to disconnect your call. We do not have access to your account details here, so please contact us at team@bark.com with the details and we will investigate internally. However, please note that agents are instructed to end calls where they are being abused or encounter threatening behaviour.

We successfully help professionals achieve a 1 in 5 conversion rate across the board, so please view our Help page for all of our best practice tips to success.

Kind regards,

The Bark Team

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

5/18/2024

"Worst Company for trades"

0/5

What do you like best about Bark.com?

The sensitive customer service staff who are evidently paid to cover up this scam Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

A particular agent who's name begins with S, he is a punk who is definitely paid to cover up the sham Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi there,

We're sorry to hear you have had a negative experience using the platform.

All of our pricing is set based on the monetary value of the job as well as the heat of the lead. We are not a commission based system and therefore do not take a cut of any money you earn or repeat business you win. Our role is to provide professionals with the opportunity to convert more business. We are a cheaper alternative for smaller businesses than using PPC, Google AdWords and other forms of online marketing. As such our prices are carefully configured to take all these factors into account.

Please get in contact at team@bark.com should you require any more information or help making the most of the platform.

Kind regards,

The Bark Team

FF

Fernando F.

Photography Specialist

Small-Business (50 or fewer emp.)

4/5/2023

"They don't refund your money even if they don't have any Leads."

0/5

What do you like best about Bark.com?

The idea was great, but the execution is terrible, and honestly, not giving people a refund if they don't have any leads for you is way beyond a scam. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

Bought a Starter Credits Pack with a "Hired Guarantee" with a promise of 3 leads per week, the thing is. There are 0 leads for me on their website, waited for a couple of weeks, and still ZERO, None, Nada. I asked for a refund on my credits and they say the credits are Non-refundable, Exactly, they play with words on their Ads "We guarantee you to get hired or give your credits back" The thing is when you get deeper into their fraudulent refund policy, they just gonna recharge your account with new credits, not giving your money back. RUN AWAY, If you are a small business Trust me, spend your money somewhere else. I'm currently trying to do a reverse transaction with my bank as Bark Team will not help at all. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi Fernando,

Thank you for taking the time to leave a review about your experience with Bark.com. We appreciate your feedback and are sorry to hear that you did not receive as many leads as you were hoping for.

We understand that every service provider has unique preferences for the types of leads they receive, and we do our best to match our leads to the preferences you have set up in your account. However, it is possible that some leads may not perfectly align with your preferences or that there may be fewer leads available in your particular service category or location.

We recommend that you review your lead preferences in your Bark.com account and adjust them as necessary to receive leads that are more tailored to your needs. Additionally, we encourage you to reach out to our team at team@bark.com if you have any questions or need assistance with your account. We are always happy to help and are committed to ensuring our service providers have a positive experience with our platform.

Best regards,

The Bark Team

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/27/2023

"Poor service, bad lead quality and no refunds."

0/5

What do you like best about Bark.com?

i would love to give an outstanding review here but sadly, the worst possible experience. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

This company cannot provide leads that fit my minimum purchase requirement. i emailed in 3x with no reply. i than called and explained the situation to the customer service rep who refused to do anything or help solve my problem, said i could email in the same email that did not reply. i explained to him that i was not willing to do the same thing over and over again and expect a different result and asked him if he could help solve my problem.... he hung up on me mid-sentence. this company is providing a false pretence of what type of leads they have coming in and everyone using it has a budget of $500 which is not how you make money. they will not provide me with a refund for my purchase knowing that they can't provide me with the results i need to even acquire a client from them. as a business owner, I understand and appreciate contracts and terms, however I also know when it makes sense to do the right thing... if you're looking to work with a company that has your back, look elsewhere. My money is gone and they won't even provide support or answer an email... and it's been over 7 days. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi there,

We're very sorry to hear that you haven't had a positive experience using our platform.

We can assure you that all leads are screened by an automated system, and we have a Credit Return Policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

We would be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

DF

Daniel F.

Small-Business (50 or fewer emp.)

4/7/2023

"Non Qualified and non Responding Leads"

0/5

What do you like best about Bark.com?

Nothing at all. The only thing that seemed nice was the number of leads that they advertised. They have a very good way to make it look real and nice but behind the scenes, I bet you it's something else. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

This platform is not real. I had contacted over 15 leads. 10 of them did not pick up the phone (multiple attempts to call. no Voice greeting on any of them). 1 picked up and was the wrong number. 4 were not in service.

none of them responded to emails.

I contacted the support. They responded by sending me a link to "How to contact leads" page. Really?

even if any of the leads were real, They sell a lead to 5 contractors. none of the leads are even qualified for what they charge.

Don't waste your time and money on this thing. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi Daniel,

We're very sorry to hear that you haven't had a positive experience using our platform, and that you feel as strongly as you do about our leads.

We heavily invest in our Google AdWords on a monthly basis, as well as other sites, to bring legitimate customers to our website. We also have a 24/7 Customer Success Team based in London and a dedicated Marketing and Development Team to ensure we are providing quality lead generation for our professionals.

We can assure you that all leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.

We do appreciate that it can be frustrating when customers don't respond. We usually find this is because they have hired, or are considering hiring, another professional. We generally find that responding to the customers as and when they place their requests gives you the best chance of speaking to them when they are available and before they have hired anyone.

In order to look into a lead for a credit return, we would just need the name and the issue you had with the client. We also need to know why you believe this should be a credit return so we can investigate the lead correctly.

Please email this directly to team@bark.com for the next available agent to look into!

We would also be happy to help you make the most of our platform and achieve conversion with us - please email us at team@bark.com.

Kind regards,

The Bark Team

FP

Francis P.

Owner

Small-Business (50 or fewer emp.)

10/22/2023

"I got 1 viable lead"

3.5/5

What do you like best about Bark.com?

I like the interface except they need to veer the customers who received consultations for free. The customers should have budgets. Also, the batteries do not specify what the customer's company is so the customer should have an option to say in the Beauty category, I'm a skin care company or hair stylist etc. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

The lack of detail on the customer. The category is a start but what did the company do? What's their budget? What is their contact info for their company to look up to see if it's a good fit. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi Francis,

Thanks for your review, and for providing further feedback on questions you would like prospective customers to answer, when placing their requests.

We will pass on all feedback directly to the relevant team.

Please email us at team@bark.com should you require any support with your account.

Kind regards,

The Bark Team

ZW

Zakk W.

Security manager

Small-Business (50 or fewer emp.)

3/25/2022

"Scammer and fake compny"

0/5

What do you like best about Bark.com?

you can get only one client after you spend 500$ up to 2000$ Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

A lot of phone numbers and emails are fake, because no one requested services and they are not responding, i have been using this company for years not saying that I didn't get any clients but you have to spend $500 to get one lead, so please stop adding fake leads, and don't respond with apology you can tell the one who did the ads its robot not even human, fake discreptions and fake numbers all out of service. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi there,

We're sorry to hear that you haven't had success with us as yet, however we refute the claims you have made against our business.

All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We usually find that customers don't respond when they have hired, or are considering hiring, another professional. As such, we find that responding to leads quickly gives professionals a higher conversion rate.

We would be happy to help you make the most of our platform - please email us at team@bark.com.

Kind regards,

The Bark Team

JB

Joshua B.

President

Small-Business (50 or fewer emp.)

3/30/2023

"Unprofessional, Rude, and Unhelpful"

0/5

What do you like best about Bark.com?

They curate information on the leads in advance, so you can pick and choose which leads to respond to. Review collected by and hosted on G2.com.

What do you dislike about Bark.com?

Up to 5 people at a time can respond, so it lessens your chance of closing that leads. However the main reason I dislike Bark and the reason for the review is that when you are trying to refund leads for legitimate reasons they push back quite a bit. I mentioned this to our "customer success agent", and he was quite rude and unprofessional in his response. He called me a liar and said he flag my account for trying to return leads they deemed legitimate. Even though I had proof of the issue with the leads within their system, he didn't even ask for it. Instead of trying to be helpful and assist, he made the situation far worse. He tainted the reputation of Bark and we are currently looking for other alternatives. I am waiting to hopefully hear back from management, however reading some of these reviews on here that may be wishful thinking. In the mean-time I would be cautious when purchasing leads and dealing with their "support" or "customer success agents". And by the way, I am an "Elite Member" , I can't imagine how they treat their regular members. Review collected by and hosted on G2.com.

Response from Bark Team of Bark.com

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Hi Joshua,

We are sorry to hear that you received poor customer service. We take pride in providing excellent customer service and it is deeply concerning to hear that we have fallen short of your expectations.

I would like to assure you that we take your feedback seriously and we are committed to improving our services to ensure that this does not happen again in the future.

Bark.com allows up to 5 service providers to respond to each lead for a few reasons.

Firstly, having multiple providers respond to a lead increases the chances that the customer will receive a quote that matches their requirements and budget. Each provider has their own unique approach and pricing, so offering the customer multiple options can help them make an informed decision.

Secondly, it promotes healthy competition among service providers, which can result in better pricing and quality of service for the customer.

Finally, Bark.com's system is designed to prevent over-saturation of leads, ensuring that service providers have a fair chance to respond to leads and secure work. By limiting the number of providers who can respond to each lead, Bark.com can manage the flow of leads and ensure a balanced marketplace.

We would love to still help you make the most of Bark.com like many of our other professionals. Please reach out to us directly at team@bark.com with details so we can assist.

The Bark Team.