Andrew M.
AM
Andrew M.
Chief Executive Officer
Computer Software
Small-Business (50 or fewer emp.)
"Excellent SaaS Insights"
5/5
What do you like best about Baremetrics?

Baremetrics help me gain a full understanding of my business growth, as well as where I can improve (ie churn, retention) Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Sometimes the data between stripe and baremetrics can be a little off. I believe this is more to do with some of the stripe settings. Review collected by and hosted on G2.com.

Matt R.
MR
Matt R.
Small-Business (50 or fewer emp.)
"Great tool to deliver small startup financial performance insight"
4.5/5
What do you like best about Baremetrics?

We used it to track key metrics (MRR, Churn Rate, CLV).

Our business is subscription-based so e leveraged the tool to break down your revenue into cohorts, showing the impact of different pricing changes and subscription plan adjustments.

Our main reason for using Baremetrics was its ability to analyze churn. It identified when customers churned but also gives insights into why they are leaving.

We also used it to set financial goals and forecasts, which helps me plan for the future. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Integration of dunning performance emails into our CRM Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

Hi Matt,

Thanks so much for the great review! We'd love to hear more about your ideas for Recover and how we can improve that. Please feel free to reach out to customer success. We are working on an aggressive product roadmap which includes updates to Recover!! Thank you so much.

OH
Oliver H.
Small-Business (50 or fewer emp.)
"Impressive piece of software - Live New Business, Upsell, Downsell & Churn at your fingertips!"
4.5/5
What do you like best about Baremetrics?

Layout, visuals, and data export functionality, great support function, always helpful and answers quickly Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Maybe hover over explanations for terminology. i.e. what is the annual run rate calculation/meaning on the dashboard Review collected by and hosted on G2.com.

DD
Daniel D.
CEO
Small-Business (50 or fewer emp.)
"CEO"
5/5
What do you like best about Baremetrics?

Their customizable metrics dashboard makes it so easy to focus on the specific metrics I want. The ability to annotate the charts and really breakdown our data into smaller segments is very helpful and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Very saas focused. I'd love to see additional metrics that include one time purchases and other non-recurring revenue. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

Hey Daniel - Thanks for the review! 😊 Our product roadmap includes huge additions to one-time purchases in the near future! If you haven't seen, we've already released the Breakout for "Other Revenue" ...but this is just the start of many more metrics related to non-recurring revenue. Please continue to send over metrics that you would like to see included in this. 👍

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great analytics tool"
5/5
What do you like best about Baremetrics?

We used it for several years, it helps us a lot monitor our performances and the support is helpful Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I would say the tool can be expensive if you use it only for analytics Review collected by and hosted on G2.com.

Stephan B.
SB
Stephan B.
Small-Business (50 or fewer emp.)
"Absolutely essential to have if you use Stripe"
4.5/5
What do you like best about Baremetrics?

Baremetrics provides so much more insight into our revenue, subscriptions etc than the standard tools provided within the Stripe platform. It's been an absolute game-changer for us and helps us routinely to understand what's going on under the hood of our subscriptions. Their customer support is also well trained and responsive, making it a great time saver when you get stuck with something. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Nothing of note. Onboarding went well and the consultative approach of the team helped us identify painpoints we didn't realise we had. Review collected by and hosted on G2.com.

TT
Tim T.
Small-Business (50 or fewer emp.)
"Easy connection with immediate access to key metrics and reporting"
4.5/5
What do you like best about Baremetrics?

Very simple process to connect to Stripe and immediately see key metrics. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Some information is duplicative to our Stripe dashboard, but otherwise we haven't found anything not to like. Review collected by and hosted on G2.com.

Danielle M.
DM
Danielle M.
Sr. Director Customer Success
Small-Business (50 or fewer emp.)
"Great Support Team!"
5/5
What do you like best about Baremetrics?

Baremetrics is straight forward to use, and provides very detailed insights that can be used for revenue monitoring. The support team is amazing-very responsive and always provides thorough and accurate guidance. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

It can be difficult to update an account that was not initially setup for auto-renewal. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Simple tool to capture key SaaS metrics in one place"
4.5/5
What do you like best about Baremetrics?

Baremetrics grabs our data from three different sources and compiles it into multiple easy to review and manipulate dashboards. They handle calculations for ARR, LTV, etc which makes it easy to provide reporting to our key stakeholders. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

This is likely an issue with our data sources and not specific to Baremetrics but data for "closed" months can move weeks after a report has been pulled. Given the structure of our offering, Baremetrics default Churn calculation doesn't quite work for us, which requires some manual work to reconcile when populating our monthly close decks. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

Thanks so much for sending this feedback! We are currently working on road mapping new features to help our customers get all the data they need. We are always happy to have more information from our users on what they would like built into Baremetrics. Please reach out to us at success@baremetrics.com or our online chat if you'd like to connect and offer more details.

Eduard C.
EC
Eduard C.
CEO
Small-Business (50 or fewer emp.)
"Amazing revenue insights for multi app businesses!"
5/5
What do you like best about Baremetrics?

The ease of use and analytics at a glance where we connected Apple, Google and Stripe. Great onboarding and customer support! Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I think the one thing initially was the wait-time to get things synced up took about 16 hours in total to wait for all platforms to sync. Other than that nothing else. Review collected by and hosted on G2.com.