Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Fantastic experience with Baremetrics"
5/5
What do you like best about Baremetrics?

We've been using Baremetrics at Momentum Dashboard, and it has truly been a game-changer for us!

One standout feature for us has been the churn analysis. Identifying patterns and understanding why customers are canceling their Momentum Plus subscription has helped us to make strategic adjustments and enhance our customer retention efforts. The insights we're getting from Baremetrics have contributed to a more proactive and effective approach to customer retention. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

While it has proven to be a great tool for our business, one area where there could be improvement is in the level of customization for certain reports. While the existing reports are comprehensive, having even more flexibility to tailor reports would be beneficial. Review collected by and hosted on G2.com.

Martha B.
MB
Martha B.
CEO
Small-Business (50 or fewer emp.)
"Simple and Intuitive"
5/5
What do you like best about Baremetrics?

We love how easy it was to set up, and that we can both get a snapshot of the business at any time and also do a deeper dive into the data when needed. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

There are a lot of different products within the Baremetrcis family that we haven't tried yet. Nothing to dislike so far. Review collected by and hosted on G2.com.

Verified User in Sporting Goods
US
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
"Amazing customer service"
5/5
What do you like best about Baremetrics?

Great product and customer service is best I've ever had. Super helpful and genuinely care about helping your business. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Probably the price tag for small business like ourselves but saying that, it's been worth it. Review collected by and hosted on G2.com.

Ashland S.
AS
Ashland S.
Small-Business (50 or fewer emp.)
"Amazing support and super helpful platform"
5/5
What do you like best about Baremetrics?

I love getting a quick snapshot of all my key SaaS metrics. It helps me avoid having to put too much weight on a CFO or finance team and instead be self reliant and analyze our revenue and churn data myself. I love the fact that it's all plugged into Shopify + Stripe so it's always up to date with our billing and I love all the helpful tips on how metrics are calculated and how we rank compared to other companies. I've been using this platform for over a year and can't imagine my life without it. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I would love to see NDR calculated in the dashboard. I don't love that our free plan is considered a "trial" in Baremetrics and not sure how to fix that. I would love a way to more easily see total $ churn in certain date ranges. I always have to manually add up the full list of customer churn manually. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

Hi Ashland,

We are super appreciative of your list of "dislikes" and we've been hearing the same sentiment from other customers. Net Revenue Retention (the same thing as Net Dollar Retention) is one of the next upcoming releases on our product roadmap... please stay tuned and keep an eye on changes in your dashboard. Regarding tracking all users (not just paying users and easily seeing the total dollar lost in your churn dashboard - we agree and these are on our radar! I'll reach out to you separately about how we tally up churn totals to make sure you are doing the most efficient way.

David L.
DL
David L.
Founder
Small-Business (50 or fewer emp.)
"Insight"
4.5/5
What do you like best about Baremetrics?

Lets me see inside the business - it has opened up opportuntites to improve what we do on a day to day level and long term Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

no issues cant say anything negatiuve at the moment Review collected by and hosted on G2.com.

Avishay C.
AC
Avishay C.
Small-Business (50 or fewer emp.)
"A great product for SaaS products using Stripe"
5/5
What do you like best about Baremetrics?

- I get a full breakdown of the MRR with all the SaaS metrics I need on the financial side.

- The Baremetrics dashboard is part of my daily routine to understand the business better.

- Plug and play, easy to integrate and use.

- Great support. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

I could use an even deeper revenue breakdown:

- Retention by locale.

- Better understanding of teams.

- Mixing in usage data could be a value multiplier. Review collected by and hosted on G2.com.

Korak B.
KB
Korak B.
CEO
Small-Business (50 or fewer emp.)
"Easy Access to Essential Data"
5/5
What do you like best about Baremetrics?

Baremetrics is a one-stop shop for the majority of data that I use in reports and for planning purposes. I check it daily (at least). I can easily toggle between MRR data, customer info, and forecasts of my company's financial health using variables I get to set. Baremetrics also has outstanding customer support. The few times we've had issues or questions, they responded quickly and were friendly. I/we truly felt like they cared. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

The Forecast tool takes some time to get set up, but once it knows what data to include and where to pull it from, it's well worth the effort. Review collected by and hosted on G2.com.

Wil G.
WG
Wil G.
Small-Business (50 or fewer emp.)
"Baremetrics makes it easy for us get the full picture on our saas metrics."
5/5
What do you like best about Baremetrics?

What I love about Baremetrics is the fact that literally anyone can use it and figure it out quick. I tested it with my team and everyone was able to see, learn, and breakdown all of our metrics. Not only is it easy to use, but it really does provide great data and insights that you may have missed before on Stripe. Last but not least, the UI is awesome! Customer support for us is another plus and they really kill it Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

To be completely honest, have not found much to dislike. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

👋 Thanks for this review, Wil! Aside from data accuracy, customer support is our #1 focus! If there is ever anything you need or recommendations that you have for us, please reach out. We'll be happy to help!

Rapti G.
RG
Rapti G.
Small-Business (50 or fewer emp.)
"Simplifies Stripe data for early stage startups"
4/5
What do you like best about Baremetrics?

Love that it pulls out all the important metrics with just an integration. Revenue information is super easy to consume. We use it in our standups and meetings very frequently. Im now going to explore other features of Baremetrics - the churn management looks really interesting. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

It took a day for the integration to get set up - if it was shortened, I think it'd be seamless. Review collected by and hosted on G2.com.

Brandon R.
BR
Brandon R.
Small-Business (50 or fewer emp.)
"Neutral to Good"
3.5/5
What do you like best about Baremetrics?

Reviewing the dashboard daily - ARR and conversion info is important. At Switcher, Bare is considered good for directional trends, but many find it hard to trust to be exact. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

In segments, I want to be able to group different plans to create a conglomerate segment. In trials - why can't I break down conversion by plan or segment? Would like to be able to do reason code analysis for churn. Review collected by and hosted on G2.com.