Alexandru C.
AC
Alexandru C.
President of HTCS/Operations
Mid-Market (51-1000 emp.)
"Great experience using the app."
5/5
What do you like best about Baremetrics?

I've been very pleased with Baremetrics, it's an efficient and easy-to-use tool for tracking revenue and customer metrics. The insights are clear, and it helps simplify decision-making without adding extra work. The support has also been great, with Jacci being especially helpful and responsive whenever needed. Overall, a solid and reliable platform. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Everything is great, don't have really anything negative about it. Review collected by and hosted on G2.com.

Verified User in Market Research
CM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"The best customer support"
5/5
What do you like best about Baremetrics?

When it comes to business metrics, you can get a competent advice (from both business and technical perspective) within a dozen of minutes. Incredible. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Not a single thing for this field actually Review collected by and hosted on G2.com.

Étienne D.
ÉD
Étienne D.
Owner
Small-Business (50 or fewer emp.)
"Great software"
4.5/5
What do you like best about Baremetrics?

They have the best segmentation tool for metrics. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

The price is a bit high if you do not use the entire solution. Review collected by and hosted on G2.com.

Ali R.
AR
Ali R.
Ceo
Small-Business (50 or fewer emp.)
"Great customer service"
4/5
What do you like best about Baremetrics?

Baremetrics' customer support, as exemplified by Jacci's assistance, has been excellent. You were quick to respond to my queries, provided clear explanations, and went the extra mile to accommodate our requests. The overall experience has been positive and efficient. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

Pricing was out of range but Jacci definitely helped us with this aspect. Review collected by and hosted on G2.com.

Chris S.
CS
Chris S.
Small-Business (50 or fewer emp.)
"A great companion for any SaaS business"
5/5
What do you like best about Baremetrics?

Our company was really struggling to make sense of our Stripe reports. We tried out a few different analytics services, but nothing seemed to click until we found Baremetrics. I was blown away by not only the useful tools but also the personalized customer support they offered.

I was especially excited to try out Recover once I saw how much money we were losing due to failed payments. And sure enough, after we started using it, we saw a noticeable improvement in our revenue. I can't wait to see how it plays out in the long run.

Baremetrics isn't just about fancy charts—it's like having a reliable partner for uncovering insights and recovering lost revenue. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

The developer documentation could use some improvement, and having node packages for advanced integration would be incredibly beneficial. Review collected by and hosted on G2.com.

David F.
DF
David F.
CEO & Co-Founder
Small-Business (50 or fewer emp.)
"great product"
5/5
What do you like best about Baremetrics?

its detailed information yet easy to use functionality Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

nothing.. yet and hope it stays that way haha Review collected by and hosted on G2.com.

Artem V.
AV
Artem V.
CEO
Small-Business (50 or fewer emp.)
"How Baremetrics rescued our reporting accuracy"
5/5
What do you like best about Baremetrics?

We are an ecommerce SaaS company that recently switched from ProfitWell to Baremetrics. We had been using ProfitWell for many years. A few months ago, we changed our pricing model to value-based pricing, utilizing Stripe as our payment processor. We were shocked to discover that ProfitWell doesn't integrate with Stripe's metered usage. This revelation caused us to panic, as it meant our reporting would no longer be accurate. Fortunately, Baremetrics came to the rescue. Jacci from Baremetrics only needed one call to show us around and help us configure the required reports. The rest is history. We look forward to working with Baremetrics for many years to come and building a long-lasting relationship. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

As of now, there isn't anything we dislike about Baremetrics. In fact, it feels like a massive upgrade compared to the tool we were using previously. The seamless integration with Stripe's metered usage, coupled with the comprehensive reporting capabilities, has significantly enhanced our analytics workflow. We're thoroughly impressed with Baremetrics and haven't encountered any shortcomings thus far. Review collected by and hosted on G2.com.

Response from Jacci Keefe of Baremetrics

We couldn't ask for a better team to work with! Baremetrics is so happy to have you on board with us, and we will commit to being an extension of your team for as long as you need. Thanks for such a great review, Artem! 🤩

If you happen to find anything you don't like about Baremetrics please let us know and we will do our best to get it into our product roadmap! Feedback from our clients is truly what guides us in our product development.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"My daily business health dashboard"
4.5/5
What do you like best about Baremetrics?

- It's easy to use and I use it daily

- We also use Cancellation insights

- Jacci and her team are very pro-active/responsive Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

- We've put in a feature request to make the cancelation flow even more dynamic in order to capture as much relevant information from the user. Review collected by and hosted on G2.com.

Brett B.
BB
Brett B.
Founder & CEO
Small-Business (50 or fewer emp.)
"Great product and responsive team"
5/5
What do you like best about Baremetrics?

It's serves as a source of truth for my business metrics. Reporting is consistent and there are a ton of health metrics available automatically. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

The way it handles trial periods and churns for my Shopify app installs is less helpful than through Stripe, but I realize there are limitations to the Shopify api. Review collected by and hosted on G2.com.

Jason C.
JC
Jason C.
Small-Business (50 or fewer emp.)
"The one analytics product we really couldn't do without!"
5/5
What do you like best about Baremetrics?

I like that it's turnkey and shows a lot of KPIs we, and I expect most SaaS companies want to see, without a lot of setup. It's very easy to implement and integrate with our other products like Stripe. It has a ton of great new features we are just exploring with our team as we use it every day. Worth noting is that their customer support is excellent. Review collected by and hosted on G2.com.

What do you dislike about Baremetrics?

There's nothing I dislike about Baremetrics so far and we've been using it 5-6 months now. Review collected by and hosted on G2.com.