I like that balto picks up on my voice and give pointers throughtout the call. Review collected by and hosted on G2.com.

It doesnt scroll down with me talking and i think that might be a nice feature Review collected by and hosted on G2.com.

The Balto Phone System has significantly enhanced our communication capabilities, offering robust features that cater to the needs of our organization. The system's user-friendly interface and intuitive design ensure ease of use, even for those with minimal technical experience. Key features such as call analytics, real-time transcription, and AI-driven coaching provide valuable insights and facilitate efficient call management. Review collected by and hosted on G2.com.

Sometimes you do have to say things loud, clear and verbatim in order for Balto sytem to pick up on the accuracy of your call. Review collected by and hosted on G2.com.

Information is accurate and i dont need to create my own documentation. its very detailed. Easy to use and i love the wordings becuase its easy to understand so i will not having hard time to understand. Review collected by and hosted on G2.com.

Once the conversation is over an hours, Balto cannot track it anymore. Review collected by and hosted on G2.com.

Balto is very easy to read through and understand. Review collected by and hosted on G2.com.

I like everything about Balto. I do not have problems. Review collected by and hosted on G2.com.

Balto makes my job so much easier. I no longer have to waste time putting notes together because Balto does it all for me. I used it every day and never want to go without it. Review collected by and hosted on G2.com.

Sometimes I have issues when using Balto on a Mac Book but other than that it is flawless. Review collected by and hosted on G2.com.

Since it is something that I must use 5 days out of the week.It gives me the cheat sheet to customer service. Very easy to use. Puts any plan into action by knowing what to say at the right time. Gives customers the support needed. Review collected by and hosted on G2.com.

Balto is very easy to integrate but it can become very repetitive. change the quotes every now and again. Review collected by and hosted on G2.com.

It has made remote work and training seamless as Balto guides the agent new or experienced through the call, and with dynamic prompts to help with the most common situtations, as well as making sure that compliance items are hit and read verbatim. Matt our Balto rep is in constant contact with us and helps point out items we could modify or update to make better. He has been with us every step of the way. Review collected by and hosted on G2.com.

They are still working on the Spanish side, but I don't dislike it, but like they are working to do it. Review collected by and hosted on G2.com.

its really helpful most especially checking and grading yourself how you do well and as well as your opportunities that combines my interests in technology, problem solving, and working with people. as an advisor I would have the opportunity to work on a variety of projects, using different programming languages and tools. Review collected by and hosted on G2.com.

some of the words cannot be recorded or not catched by the recording Review collected by and hosted on G2.com.

Balto made it easier for us to have an overview about the call. We don't have to take note manually and it gives us the opportunity to makes sure that all the important talking points will be mentioned because of the checklist. We use it in every call and and it is very easy to navigate. It is user friendly and saves a lot of time. Review collected by and hosted on G2.com.

Some words are not being captured and they use a different word that rhymes Review collected by and hosted on G2.com.