Balto can do anything & everything we could want. Which, could be overwhelming, if the content and features weren't explained/trained properly. The Balto team was with us every step of the way during implementation, and are still meeting with us weekly even after our go live date. We feel incredibly supported! Review collected by and hosted on G2.com.

The self-guided training was extremly long, and filled with some content that was not relevant to our company. That is my only complaint at this time. Review collected by and hosted on G2.com.

the accuracy of each and every call that i was able to get no need to mannually write down every details because balto will automatically provide every details that was mentioned in each calls. Review collected by and hosted on G2.com.

there some details that was not covered by balto Review collected by and hosted on G2.com.

It helps me to provide constant and accurate scripting that makes me sound knowledgable during phone time. Review collected by and hosted on G2.com.

For me, there's nothing to dislike balto, it helps me a lot at work. Review collected by and hosted on G2.com.

i like that Balto come on automatically when I get a call. It turns green when I state a statement correctly and it keeps track of my progress during a call. Review collected by and hosted on G2.com.

Sometimes it does not detect what I am saying Review collected by and hosted on G2.com.

Balto’s ability to deliver actionable insights in real-time could be one of its standout features. It helps users make decisions quickly and efficiently. Review collected by and hosted on G2.com.

If Balto is packed with features, it might take a little time to learn how to use all of its tools effectively. Review collected by and hosted on G2.com.

It reminds me to remember the important saying and steps when on a solutions call. Review collected by and hosted on G2.com.

Sometimes it doesn't pick up on the questions I ask when on a call Review collected by and hosted on G2.com.

My job requires detailed reviews of our phone calls; summaries of what the customer and agent discussed. Instead of trying to recall what was said and done, Balto does it for us! Using the summary feature, me and my agents are able to copy and paste the summary of the call, saving us time to prepare for the next caller! Review collected by and hosted on G2.com.

Honestly, I can't point out any flaws. Everything I need is at my fingertips; notes, challenges, script, summaries, ect. Review collected by and hosted on G2.com.

It actively listens to your call and suggests phrases to help you out with closing the client through the entire process. Review collected by and hosted on G2.com.

The only negative to Balto for me is that it takes up a little bit of space on the screen but how else would you read it and it does not take up that much space. Review collected by and hosted on G2.com.

Helps me keep compliance with ACA regulations Review collected by and hosted on G2.com.

Keeps getting disconnected and turns itself off during calls Review collected by and hosted on G2.com.

Balto is designed to assist call centers and customer service teams by providing real-time suggestions and information during conversations. It uses AI to analyze customer interactions and helps agents respond more effectively. Review collected by and hosted on G2.com.

Real-time Suggestions: Occasionally, the suggestions may not fit the context perfectly, which can lead to awkward interactions. Review collected by and hosted on G2.com.