I really appreciate that Balto has completely automated our process, which means we spend less time on manual work each week and it makes our work easier. It provides agents with dynamic prompts for the best discovery questions and rebuttals exactly when needed. I find it convenient that it uses a smart checklist to ensure agents hit every required talking point, preventing variations in service quality. What I like most about Balto is that it helps a lot with making our job more efficient. I value the scripting feature the most because it provides the steps needed to make our work easy. The initial setup was the easiest way I've experienced and I'd rate my likelihood to recommend Balto as a 10 out of 10. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

I love having all the information I need right at my disposal and that it can be updated seamlessly as needed. It also lets me know when it has been updated, keeping me in the loop to changes. Review collected by and hosted on G2.com.

Balto would be amazing if it had a search bar to allow me to search for specific information when needed instead of scrolling through and searching for what I need. I imagine as things are added this way of searching may become cumbersome. Review collected by and hosted on G2.com.

it easy to access by navigating the scripts that is applicable to the call or chat scenario and user friendly. Review collected by and hosted on G2.com.

just a suggestion only for there will be link/shortcut once click it will pop up a presentation which shows a step by step process. Eg. application flow. Refinance ACH revoke process. Review collected by and hosted on G2.com.

The lines disappear as you say them, it helps a lot Review collected by and hosted on G2.com.

nothing at all, it works great for me as is Review collected by and hosted on G2.com.

From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients. Review collected by and hosted on G2.com.

Setup can be tedious, but worth the effort. Review collected by and hosted on G2.com.

The checklist is the very best thing that Balto provided. Review collected by and hosted on G2.com.

The suggested scripting is at times not necessary for the call resolution because most of the time it is not even related to the reason of the call. Review collected by and hosted on G2.com.

It helps me complete the must read scripts accurately Review collected by and hosted on G2.com.

It seems to not always function correctly Review collected by and hosted on G2.com.

I like that I can edit and change the script when there's just slight things that need tweaking. This makes it more interactive and also more dynamic. It mirrors how my workplace operates, where what's effective is what we use. Review collected by and hosted on G2.com.

The way that the QA scores are graded because sometimes they're graded negatively even if it's just a no answer and, like, nobody answered. Review collected by and hosted on G2.com.

I like Balto for its ease of implementation and onboarding, which was great. The dashboard is very user-friendly for both our agents and managers. Review collected by and hosted on G2.com.

Nothing that I can think of Review collected by and hosted on G2.com.

I love using Balto for client-facing communication as it enhances efficiency, ensures compliance, and aids in skill improvement. The Balto Notetaker section is fantastic because it's fully customizable and pulls all the necessary information from calls automatically, which significantly assists with daily call coaching. It captures essential details such as phone numbers, reasons for calls, and even payment schedules without needing to listen to the calls, saving us substantial time. Setting up Balto was very smooth, as we were able to launch it on all users' computers seamlessly. Ultimately, I'm impressed with how Balto contributes positively by creating summary recaps for agents' notes, extracting data for skills enhancement, and building scorecards that ensure staff accountability. Review collected by and hosted on G2.com.

I am still working on getting the bugs fixed on the agent side of things with Balto. The apps have been buggy, experiencing issues such as timing out or going blank, which disrupts the workflow. Additionally, the agents are currently unable to pull up previous notes from past calls, which is a significant inconvenience. Although the support team has been very helpful and provided steps to address these issues, these technical challenges hinder the usability and efficiency of the tool. Review collected by and hosted on G2.com.