balto allows me to focus on my calls because of the help it gives especially with the notes that it generates. It would allow me to not worry about my notes which is a requirement for my job. Balto is a big help for my daily tasks. Review collected by and hosted on G2.com.

None everything is good and great! And would really recommend Review collected by and hosted on G2.com.

I appreciate how Balto AI streamlines communication, helping businesses respond effectively in real-time. Its ability to provide instant support ultimately improves customer satisfaction. Review collected by and hosted on G2.com.

The least helpful aspect might be its reliance on pre-set scripts, which can sometimes lead to less personalized interactions. Review collected by and hosted on G2.com.

Its summarization feature for every call, almost every feature that balto has saves our company so much time. And its AI is so helpful making me save 50-70 percent of my time on work Review collected by and hosted on G2.com.

Hmm. I can hardly think of anything to dislike tho. Review collected by and hosted on G2.com.

Voice activated pop up search, too easy. Review collected by and hosted on G2.com.

Sometimes the voice activated search mess up Review collected by and hosted on G2.com.

The ease of use, and the ability to pause when at times things are not precisely flowing Review collected by and hosted on G2.com.

It would be nice (not vital) to be able to insert links into the "notes" portion of the pop-up...I wanted to add a link to a few Marketplace rules, so easy to get to, and it would not allow. Just a personal preference Review collected by and hosted on G2.com.

I love ho wbalto capture the essence of the conversation & How balto summarize every conversation and provided insights. Review collected by and hosted on G2.com.

Nothing, everything works in balto and I love the way it does the job. Review collected by and hosted on G2.com.

I truly appreciate how Balto ensures our customer service is up to par and of top tier quality. Review collected by and hosted on G2.com.

Balto at times could have technical difficulties which make it difficult to log in and register from different desktops. Review collected by and hosted on G2.com.

I love how Balto is a real time guidance system which allows agents to be themselves instead of sound like robots. I love the automatic feedback it gives to our agents after a call and the note summary which has saved us time. Implementation is in small chunks, the real time guidance system is implemented first and training is provided to agents. Other features of Balto are taught and implemented in the weeks following the main implementation. Review collected by and hosted on G2.com.

The reporting is unable to be sent to an email on a recurring timeline. You must use the reporting within the dashboard. Implementation training does not include the additional features Balto implements after the intial implementation phase. You must have your own training team train to the features in the weeks following main implementation. Review collected by and hosted on G2.com.

The technology helps me to remember The key points to explore when speaking with a patient. I am able to remain on task. And it keeps a checklist that I can follow easily. Review collected by and hosted on G2.com.

Every once in a while it does not process a key word or phrase. But for the most part it is able to clearly discern when I've correctly completed a task on the checklist Review collected by and hosted on G2.com.

I like that Balto has eveything needed to get the job done when it comes to Quality Assurance work. Easy to use! I also enjoy that Balto is contuining to update to make auditing easier with new feature being presented. Review collected by and hosted on G2.com.

I can't say if there's anything in present day that I dislike about Baltp due to the constant updates and new features. No complaints as of now. Review collected by and hosted on G2.com.