--- title: Balto Reviews meta\_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 592 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 592 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews & Product Details Visit Website Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. * * * Product Website Balto Seller [Balto](https://www.g2.com/sellers/balto) Discussions [Balto Community](https://www.g2.com/products/balto/discuss) Languages Supported Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek Solution Type All-in-One Overview by Maria Citrowske Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) ## Balto Integrations (25) What do users say about integrations? Verified by Balto [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Communication APIs ](https://www.g2.com/products/8x8-communication-apis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Close ](https://www.g2.com/products/close/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Convoso ](https://www.g2.com/products/convoso/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DialedIn ](https://www.g2.com/products/dialedin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MightyCall ](https://www.g2.com/products/mightycall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Regal ](https://www.g2.com/products/regal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma ](https://www.g2.com/products/sangoma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sinch ](https://www.g2.com/products/sinch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TCN ](https://www.g2.com/products/tcn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TLDCRM ](https://www.g2.com/products/tldcrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrackDrive ](https://www.g2.com/products/trackdrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VICIdial ](https://www.g2.com/products/vicidial/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Contact Center ](https://www.g2.com/products/zoom-contact-center/reviews) Show More ![Daya S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daya S.") DS Daya S. Agent Enterprise (\> 1000 emp.) 10/24/2024 "New to balto" 5/5 What do you like best about Balto? I like that balto picks up on my voice and give pointers throughtout the call. Review collected by and hosted on G2.com. What do you dislike about Balto? It doesnt scroll down with me talking and i think that might be a nice feature Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto has my call flow and depending on what the client says, balto give a response and to what they say. Helping me move in the correct direction to avoid objections and close a sale Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Amber M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber M.") AM Amber M. sales agent Enterprise (\> 1000 emp.) 6/28/2024 "BALTO IS AN ESENTIAL FOR YOUR WORKFORCE" 5/5 What do you like best about Balto? The Balto Phone System has significantly enhanced our communication capabilities, offering robust features that cater to the needs of our organization. The system's user-friendly interface and intuitive design ensure ease of use, even for those with minimal technical experience. Key features such as call analytics, real-time transcription, and AI-driven coaching provide valuable insights and facilitate efficient call management. Review collected by and hosted on G2.com. What do you dislike about Balto? Sometimes you do have to say things loud, clear and verbatim in order for Balto sytem to pick up on the accuracy of your call. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Overall, the Balto Phone System has proven to be an invaluable asset, enhancing our communication infrastructure and contributing to operational efficiency. Its performance, reliability, and user-centric features make it a top recommendation for any organization seeking a robust phone system solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Albert L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Albert L.") AL Albert L. admission advisor Mid-Market (51-1000 emp.) 10/14/2024 "Balto is Very useful application." 5/5 What do you like best about Balto? Information is accurate and i dont need to create my own documentation. its very detailed. Easy to use and i love the wordings becuase its easy to understand so i will not having hard time to understand. Review collected by and hosted on G2.com. What do you dislike about Balto? Once the conversation is over an hours, Balto cannot track it anymore. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Accurate details so if we have any investigation, We can just simply rely to Balto and we get the accurate details Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Vinsetta H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinsetta H.") VH Vinsetta H. Medicare Consultant Mid-Market (51-1000 emp.) 1/13/2025 "BALTO IS A GREAT WAY TO GO!" 5/5 What do you like best about Balto? Balto is very easy to read through and understand. Review collected by and hosted on G2.com. What do you dislike about Balto? I like everything about Balto. I do not have problems. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It helps with the customer conversation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Alex D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex D.") AD Alex D. 5/30/2024 "One of the best tools i've used!" 5/5 Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/29/2024 "AI done right!" 5/5 What do you like best about Balto? Balto makes my job so much easier. I no longer have to waste time putting notes together because Balto does it all for me. I used it every day and never want to go without it. Review collected by and hosted on G2.com. What do you dislike about Balto? Sometimes I have issues when using Balto on a Mac Book but other than that it is flawless. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It solves the problem of having to have multiple scripts in front of you and it also saves time with writing notes for you files. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR Janelle R. sales representative Enterprise (\> 1000 emp.) 9/15/2024 "Balto Warrior is the best for the team" 5/5 What do you like best about Balto? Since it is something that I must use 5 days out of the week.It gives me the cheat sheet to customer service. Very easy to use. Puts any plan into action by knowing what to say at the right time. Gives customers the support needed. Review collected by and hosted on G2.com. What do you dislike about Balto? Balto is very easy to integrate but it can become very repetitive. change the quotes every now and again. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto gives you that conversation intelligence without missing a beat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![John Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Z.") JZ John Z. Operations Manager Small-Business (50 or fewer emp.) 10/1/2024 "My Balto experience in the Collections World" 5/5 What do you like best about Balto? It has made remote work and training seamless as Balto guides the agent new or experienced through the call, and with dynamic prompts to help with the most common situtations, as well as making sure that compliance items are hit and read verbatim. Matt our Balto rep is in constant contact with us and helps point out items we could modify or update to make better. He has been with us every step of the way. Review collected by and hosted on G2.com. What do you dislike about Balto? They are still working on the Spanish side, but I don't dislike it, but like they are working to do it. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Helped significantly with Compliance Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Reiner John M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reiner John M.") RM Reiner John M. senior admissions advisor Mid-Market (51-1000 emp.) 9/13/2024 "Balto Experience" 5/5 What do you like best about Balto? its really helpful most especially checking and grading yourself how you do well and as well as your opportunities that combines my interests in technology, problem solving, and working with people. as an advisor I would have the opportunity to work on a variety of projects, using different programming languages and tools. Review collected by and hosted on G2.com. What do you dislike about Balto? some of the words cannot be recorded or not catched by the recording Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? none so far Review collected by and hosted on G2.com. Show More 9/18/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Small-Business (50 or fewer emp.) 9/19/2024 "Using Balto for my job really helped me lot." 5/5 What do you like best about Balto? Balto made it easier for us to have an overview about the call. We don't have to take note manually and it gives us the opportunity to makes sure that all the important talking points will be mentioned because of the checklist. We use it in every call and and it is very easy to navigate. It is user friendly and saves a lot of time. Review collected by and hosted on G2.com. What do you dislike about Balto? Some words are not being captured and they use a different word that rhymes Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? All throughout the call we need to make sure that we have talking points and because of Balto we can easily track our call flow Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Balto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Balto ](https://www.g2.com/products/balto/discussions/new) GU Guest User What is Balto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-balto-used-for) VD Vicky Davis • Last activity over 3 years ago Can we make it capture keywords faster so it can keep up with our screen pops? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) [ View all Discussions ](https://www.g2.com/products/balto/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) Balto Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/balto-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software 4.7/5(85) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-balto) ##### ##### Balto Features Training Knowledge Base Coaching Materials Feedback Scorecard Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Speech-to-Text [ View More Features ](https://www.g2.com/products/balto/features) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/balto/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which corporate volunteering platforms are worth using when you just want to understand what tools exist and how the main options compare before picking one?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-are-worth-using-when-you-just-want-to-understand-what-tools-exist-and-how-the-main-options-compare-before-picking-one)[Which energy management tools calculate ROI and demand response opportunities for facility budgets?](https://www.g2.com/discussions/which-energy-management-tools-calculate-roi-and-demand-response-opportunities-for-facility-budgets)[Which grant management platforms have documented ROI results and minimal implementation risk for mid-sized organizations?](https://www.g2.com/discussions/which-grant-management-platforms-have-documented-roi-results-and-minimal-implementation-risk-for-mid-sized-organizations) [Leading service for managing influencer campaigns](https://www.g2.com/discussions/leading-service-for-managing-influencer-campaigns)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/balto/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)