--- title: Balto Reviews meta\_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 592 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 592 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews & Product Details Visit Website Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. * * * Product Website Balto Seller [Balto](https://www.g2.com/sellers/balto) Discussions [Balto Community](https://www.g2.com/products/balto/discuss) Languages Supported Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek Solution Type All-in-One Overview by Maria Citrowske Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) ## Balto Integrations (25) What do users say about integrations? Verified by Balto [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Communication APIs ](https://www.g2.com/products/8x8-communication-apis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Close ](https://www.g2.com/products/close/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Convoso ](https://www.g2.com/products/convoso/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DialedIn ](https://www.g2.com/products/dialedin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MightyCall ](https://www.g2.com/products/mightycall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Regal ](https://www.g2.com/products/regal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma ](https://www.g2.com/products/sangoma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sinch ](https://www.g2.com/products/sinch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TCN ](https://www.g2.com/products/tcn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TLDCRM ](https://www.g2.com/products/tldcrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrackDrive ](https://www.g2.com/products/trackdrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VICIdial ](https://www.g2.com/products/vicidial/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Contact Center ](https://www.g2.com/products/zoom-contact-center/reviews) Show More ![Luis M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis M.") LM Luis M. Head of Operations Mid-Market (51-1000 emp.) 10/2/2020 "Excellent tool for Sales, Collections and Customer Service" 4.5/5 What do you like best about Balto? Balto's AI to detect what is being said in the call and the ability to prompt the agent on the phone with the right things to say in every scenario. I like the scenarios and how a word or set of words would trigger them, making the conversation be perceived as very natural and nice, instead of forcing agents to follow a script word by word. It is great to manage rebuttals from customers, instead of agents or sales reps to figure out how to manage certain situations, Balto will do it for them. I also like that the changes to the Playbooks, Deck Items or anything can be deployed immediately, I believe this feature is excellent. Review collected by and hosted on G2.com. What do you dislike about Balto? The reporting has some areas of opportunity, current reporting is helpful but there is more that could be said about the calls that would help customers achieve their goals. I wish I could export a report of a call transcript on demand. I think it is missing a Quality Analysis module so that Quality Analysts from Call Centers could use it as their default tool to measure the quality of the calls and provide feedback to agents. Review collected by and hosted on G2.com. Recommendations to others considering Balto: Great tool to drive the conversation with customers in a very standardized manner to help you obtain the desired result. I find Balto specially a "Must Have" for Collection Agencies, there are many templates (suggested phrases) on what to say and when depending on how the conversation is flowing. For customer service it helps the agents sound much more confident. The Sales team is very supporting and will help you in every step of the way then setting your Balto environment, they will also make you great suggestions. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto playbooks creation helped us "stop, think, and revisit" the current processes to identify ways to improve the service and reduce the complexity of handling customer service calls where the scenarios are diverse. We support clients in the Healthcare industry, and the practice management systems we use weren’t designed to provide customer service; therefore, the agents navigate through the system to find the right answer to give. Review collected by and hosted on G2.com. Show More Response from Delilah Twersky of Balto [Editedit](https://www.g2.com/survey_responses/balto-review-4409889/official_response/edit) Hi Luis, Thank you so much for your in depth review! We really appreciate you taking the time. We have a quality feature available that we think could really benefit your team's needs. Reach out to your CSM to learn more if you're interested! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/11/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Garrett G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett G.") GG Garrett G. 4/13/2026 "Scaled Our QA with Ease, But UI Could Improve" 4/5 What do you like best about Balto? I like that Balto helped us scale QA because it allowed us to score more calls. I appreciate the great support team. They take feedback well. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Balto? UI Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helped us scale QA by allowing us to score more calls, making our processes more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chevon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chevon B.") CB Chevon B. Level 2 Auditor - Quality Assurance Mid-Market (51-1000 emp.) 7/7/2025 "Balto Review for gift card drawing." 4/5 What do you like best about Balto? I enjoy that Balto has the live transcript that allows you to follow along when listening or not to a call and the action slide that allows you to activate to stop the transcript following to follow on your own. Review collected by and hosted on G2.com. What do you dislike about Balto? The only thing that I dislike about Balto is when you're currently on a page for so long without it being in use that sometimes the calls are void or not present to listen to and you have to refresh your page every now and then when it does that. But other than that the Balto site is easy to navigate. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Listening to calls but for the most part the transcript does allow me the freedom of not having to listen to the call unless necessary because I find what I need in the transcript but scrolling are using the search bar to type in keywords. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Donald .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donald .") D Donald . 12/17/2025 "Fast, Effective, and Bilingual Prompting" 5/5 What do you like best about Balto? I love how fast Balto is. The talking prompts are really good for objections I'm not used to hearing, and I find the Spanish prompts especially valuable because I've converted deals in Spanish thanks to them. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Balto? Sometimes clicking the prompts lags Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I use Balto for its fast talking prompts, which are good for handling objections I'm not used to. The Spanish prompts have helped me convert deals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") IC Verified User in Construction Small-Business (50 or fewer emp.) 4/30/2026 "Helpful AI Assistance, but Can Feel Scripted and Less Human" 2.5/5 What do you like best about Balto? Balto uses AI assistance to help communicate with customers at a high level of performance. Review collected by and hosted on G2.com. What do you dislike about Balto? At times, it comes across as scripted and not very human. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It wraps everything into a single platform which makes it easier to use. Review collected by and hosted on G2.com. Show More Response from Delilah Twersky of Balto [Editedit](https://www.g2.com/survey_responses/balto-review-12722303/official_response/edit) Thank you for taking the time to share your experience with Balto. On the scripting feedback: we want to clarify how Balto works under the hood. Balto doesn't author or control the scripts themselves. Our platform surfaces real-time guidance based on the playbooks, talk tracks, and best practices that each customer's leadership team configures. The content of those scripts is fully owned and managed by your organization's enablement and management teams, and Balto's role is to deliver that guidance contextually during live conversations. If the current scripting feels off, that's almost always a signal that the underlying playbook needs a refresh — and that's a conversation worth having with your manager and our CS team. We'd love to help facilitate that. Feel free to reach out to your CSM so we can walk through how to optimize the playbook for your team's workflow. Thanks again for the feedback! This is exactly the kind of input that helps us improve the experience for everyone. Validated ReviewerIncentivizedSource: G2 invite ![Juan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan G.") JG Juan G. CSR Small-Business (50 or fewer emp.) 1/12/2026 "Efficient Tool for Quick Information Access" 5/5 What do you like best about Balto? Efficient for getting information when you are in a call or helping someone Review collected by and hosted on G2.com. What do you dislike about Balto? I think there is no downside on using balto Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? the concern of customer. balto help me solve problem Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/19/2024 "Balto makes call reviews a breeze." 5/5 What do you like best about Balto? Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage. Review collected by and hosted on G2.com. What do you dislike about Balto? We have a complicated service provider environment. Some tasks can be tedious where a change or report needs to be run 30+ times manually. Overall, this does not apply to day-to-day operations just changes. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Agents have complicated call scripts that need to be followed, Balto automatically selects the correct script and provides easy to follow guidance during the call. Call reviews were very time consuming and inconsistent. Balto makes finding "interesting" calls a matter of a few clicks. What used to take hours is now a matter of minutes. We used to spend days creating call libraries for training purposes. Now, we can use AI powered analysis to identify common issues, pull call audio, and generate transcripts in a fraction of the time. Analyst compliance with call scripts has increased dramatically within a few months. Review collected by and hosted on G2.com. Show More 3/18/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris K.") CK Chris K. Retention Manager Small-Business (50 or fewer emp.) 11/7/2025 "Balto Rules" 5/5 What do you like best about Balto? Transcription and live time monitoring. This keeps agents on script Review collected by and hosted on G2.com. What do you dislike about Balto? Despite it being very intuitive, agents would still veer off script. Review collected by and hosted on G2.com. Recommendations to others considering Balto: na Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? staying compliant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 5/17/2024 "I love balto!!" 4.5/5 What do you like best about Balto? Like that it helps me do my jobs correctly. Review collected by and hosted on G2.com. What do you dislike about Balto? Misses stuff I say and could be a little faster. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It helps me not forget what altogether say uf I miss anything it also helps with our script to make sure we use our concerns it's pretty cool. Review collected by and hosted on G2.com. Show More 8/14/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JD Jennifer D. broker Enterprise (\> 1000 emp.) 7/31/2025 "Script Runner" 5/5 What do you like best about Balto? Balto as a tool is helpful to ensure user are hitting all topics and covering necessary items with accuracy. Review collected by and hosted on G2.com. What do you dislike about Balto? Balto does not understand casual conversation. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? compliance is the main issue I was having and it benefits me by reminders and resets if I am headed off topic Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Balto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Balto ](https://www.g2.com/products/balto/discussions/new) VD Vicky Davis • Last activity over 3 years ago Can we make it capture keywords faster so it can keep up with our screen pops? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) GU Guest User What is Balto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-balto-used-for) [ View all Discussions ](https://www.g2.com/products/balto/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) Balto Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/balto-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software 4.7/5(85) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-balto) ##### ##### Balto Features Training Knowledge Base Coaching Materials Feedback Scorecard Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Speech-to-Text [ View More Features ](https://www.g2.com/products/balto/features) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/balto/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which corporate volunteering platforms are worth using when you just want to understand what tools exist and how the main options compare before picking one?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-are-worth-using-when-you-just-want-to-understand-what-tools-exist-and-how-the-main-options-compare-before-picking-one)[Which energy management tools calculate ROI and demand response opportunities for facility budgets?](https://www.g2.com/discussions/which-energy-management-tools-calculate-roi-and-demand-response-opportunities-for-facility-budgets)[Which grant management platforms have documented ROI results and minimal implementation risk for mid-sized organizations?](https://www.g2.com/discussions/which-grant-management-platforms-have-documented-roi-results-and-minimal-implementation-risk-for-mid-sized-organizations) [Leading service for managing influencer campaigns](https://www.g2.com/discussions/leading-service-for-managing-influencer-campaigns)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/balto/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)