--- title: Balto Reviews meta\_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 592 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 592 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews & Product Details Visit Website Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. * * * Product Website Balto Seller [Balto](https://www.g2.com/sellers/balto) Discussions [Balto Community](https://www.g2.com/products/balto/discuss) Languages Supported Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek Solution Type All-in-One Overview by Maria Citrowske Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) ## Balto Integrations (25) What do users say about integrations? Verified by Balto [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Communication APIs ](https://www.g2.com/products/8x8-communication-apis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Close ](https://www.g2.com/products/close/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Convoso ](https://www.g2.com/products/convoso/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DialedIn ](https://www.g2.com/products/dialedin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MightyCall ](https://www.g2.com/products/mightycall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Regal ](https://www.g2.com/products/regal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma ](https://www.g2.com/products/sangoma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sinch ](https://www.g2.com/products/sinch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TCN ](https://www.g2.com/products/tcn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TLDCRM ](https://www.g2.com/products/tldcrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrackDrive ](https://www.g2.com/products/trackdrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VICIdial ](https://www.g2.com/products/vicidial/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Contact Center ](https://www.g2.com/products/zoom-contact-center/reviews) Show More ![Grace T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grace T.") GT Grace T. 1/14/2026 "AI-Driven Sales Enhancement with Fast Setup" 5/5 What do you like best about Balto? I really appreciated the wonderful implementation of Balto. The team made the process so smooth and kept us on track. They were really clear about what we needed to do to get the product launched. I'm also quite pleased with how easy the initial setup was, it was extremely easy. I particularly value the AI call rating process we're using the most, and the chat checklist feature that helps keep our agents consistent when handling different calls. Review collected by and hosted on G2.com. What do you dislike about Balto? We've only had Balto in place for about thirty days. Right now, the only hiccups that we've had are just internally onboarding new agents in their software. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto allows faster review of calls and holds the team accountable by identifying strengths and weaknesses, helping improve sales and service call quality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brian R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian R.") BR Brian R. 11/28/2025 "Empowers Sales with Script Guidance" 5/5 What do you like best about Balto? I appreciate how Balto provides me with a starting point for conversations, which is immensely beneficial for my sales process. It offers suggestions and outlines the required things I need to say, assisting me in overcoming objections effectively. The tool acts as a reliable guide during interactions with clients, ensuring that I cover all necessary talking points seamlessly. This aspect of Balto's functionality is the main benefit for me, and it significantly enhances my communication by providing structured guidance. Review collected by and hosted on G2.com. What do you dislike about Balto? The way Balto displays suggestions can be obstructive. I find it frustrating when Balto slides a list of suggestions over the required things I need to say, which interrupts my workflow. I wish it would place new prompts to the side of the content I have to read, rather than covering up what I need to focus on. Having to push prompts around to access the required content is inconvenient. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I use Balto to guide my sales conversations by listing required talking points and providing suggestions on overcoming objections, which streamlines communication with clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mark M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark M.") MM Mark M. Sales Group Supervisor Consumer Services Mid-Market (51-1000 emp.) 2/6/2026 "Essential Tool for Sales Scripts and Real-Time Coaching" 5/5 What do you like best about Balto? I like Balto because of the leaderboard stats. They let me track key points in the sales script in real time, which helps me increase my sales. I also find the initial setup very user-friendly. Review collected by and hosted on G2.com. What do you dislike about Balto? When editing and adding items to the script, I would like the ability to move the items to areas in the script that I choose. It would be nice to have the ability to drag and drop checklist items to the location in the checklist to my liking. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto solves quick objection rebuttals and real-time coaching, eliminating the need for hard copies of sales scripts. The leaderboard stats help me track key points in real-time, increasing my sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Norman P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Norman P.") NP Norman P. Mid-Market (51-1000 emp.) 5/9/2026 "Boosts Call Efficiency and Competitive Spirit" 5/5 What do you like best about Balto? I like watching the pieces of my call getting ticked away as I accomplish them. I also enjoy the leaderboard and being able to review my calls. I'm very competitive, so seeing which representative is being the most compliant on calls helps me hone my skills. Review collected by and hosted on G2.com. What do you dislike about Balto? Sometimes Balto will miss something I've said. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helps me remember all the bullet points of our scripts during admissions calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kwame G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kwame G.") KG Kwame G. 11/19/2025 "Effortlessly Enhances Client Interactions" 5/5 What do you like best about Balto? I find Balto to be incredibly effective, making my work easy and efficient. The dynamic prompts are truly outstanding; they listen and provide follow-up questions that assist in digging deeper into client needs. This functionality simplifies my workflow by breaking down tasks to understand client requirements better and ensures efficient conversation management. Additionally, the ease of setup was surprising to me—it was straightforward and not difficult at all, which I absolutely love. I also appreciate how Balto integrates seamlessly with Regal, making it efficient for my specific needs in a call app context. Overall, Balto enhances productivity by making work less stressful and more streamlined. Review collected by and hosted on G2.com. What do you dislike about Balto? I find it frustrating when the dynamic prompt sometimes disappears when I need it most. Additionally, the prompt occasionally repeats questions that have already been asked and answered, which can be contradictory. There's also a problem with losing all the data if the connection is lost, which can be quite frustrating. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I find Balto makes work easy and efficient by providing dynamic prompts for client interactions, enhancing communication effectiveness and efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 7/6/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Effortless Note and Subject Line Creation" 5/5 What do you like best about Balto? The efficiency of creating the note and subject line. Review collected by and hosted on G2.com. What do you dislike about Balto? It seems to have difficulty with timeframes when stated. It often provides an inaccurate timeframe that was not stated in the call. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto speeds up note creation tremendously. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![JANICE R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JANICE R.") JR JANICE R. Mid-Market (51-1000 emp.) 3/28/2026 "Highly Effective for Compliance and Customer Needs" 5/5 What do you like best about Balto? I like that Balto helps me make sure I find out what the customer's needs are for the products. It helps ensure that I put the correct plan in place to cater to their needs. The initial setup of Balto was very easy. Review collected by and hosted on G2.com. What do you dislike about Balto? Sometimes I get tongue twisted because it doesn't sound like I'm saying it from my heart. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helps me stay compliant and ensures I understand customer needs, making it easier to tailor Medicare plans to their requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Donald J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donald J.") DJ Donald J. Admissions representative Small-Business (50 or fewer emp.) 5/14/2026 "Effortless Call Summarization with Balto" 5/5 What do you like best about Balto? I like how easy Balto is to use, and I appreciate how it summarizes the calls and relays that information back. Review collected by and hosted on G2.com. What do you dislike about Balto? I think Balto could improve in expressing areas to work on. It would be helpful if it provided feedback. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto makes it easy to summarize calls, highlighting areas to improve and relaying information effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Farzan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farzan G.") FG Farzan G. Desktop Support II/Field Tech Small-Business (50 or fewer emp.) 3/4/2026 "Revolutionizing Call Tracking with Stellar Insights" 5/5 What do you like best about Balto? I really like Balto's note-taking ability live on the call. The Sentiments Now list and its ability to summarize the call accurately is good because having accurate data is very valuable. Review collected by and hosted on G2.com. What do you dislike about Balto? Sometimes it doesn't catch the keywords. Like, for example, on the checklists, it doesn't check it off accurately based on what the agent says. It thinks that you skip over. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helps agents keep track of calls and provides insights into call volume and reasons for calls. Review collected by and hosted on G2.com. Show More 3/16/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sarina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarina T.") ST Sarina T. Assistant Account Manager Mid-Market (51-1000 emp.) 9/14/2025 "Experiencing Balto" 5/5 What do you like best about Balto? Balto is very user friendly. This software is really simple to learn and use. Balto provides increase confidence in its users, let's not forget to add Balto is very time saving & consistent. This software thrives on delivering high quality experience to customers. One thing I truly admire about Balto is its immediate support & guidance. Also, how Balto helps to reduce compliance violations. Review collected by and hosted on G2.com. What do you dislike about Balto? One thing I dislike about Balto. After an hour of providing customer service via phone. This software will no longer provide a summary of your call. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto provides me with improved compliance; by catching any of the mistakes that I may have made. Balto makes me better equipped to handle objections. Balto is very easy to learn & a very smooth-running software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Balto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Balto ](https://www.g2.com/products/balto/discussions/new) GU Guest User What is Balto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-balto-used-for) VD Vicky Davis • Last activity over 3 years ago Can we make it capture keywords faster so it can keep up with our screen pops? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) [ View all Discussions ](https://www.g2.com/products/balto/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) Balto Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/balto-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software 4.7/5(85) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-balto) ##### ##### Balto Features Training Knowledge Base Coaching Materials Feedback Scorecard Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Speech-to-Text [ View More Features ](https://www.g2.com/products/balto/features) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/balto/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which corporate volunteering platforms are worth using when you just want to understand what tools exist and how the main options compare before picking one?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-are-worth-using-when-you-just-want-to-understand-what-tools-exist-and-how-the-main-options-compare-before-picking-one)[Which energy management tools calculate ROI and demand response opportunities for facility budgets?](https://www.g2.com/discussions/which-energy-management-tools-calculate-roi-and-demand-response-opportunities-for-facility-budgets)[Which grant management platforms have documented ROI results and minimal implementation risk for mid-sized organizations?](https://www.g2.com/discussions/which-grant-management-platforms-have-documented-roi-results-and-minimal-implementation-risk-for-mid-sized-organizations) [Leading service for managing influencer campaigns](https://www.g2.com/discussions/leading-service-for-managing-influencer-campaigns)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/balto/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)