--- title: Balto Reviews meta\_title: 'Balto Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 592 reviews by the users' company size, role or industry to find out how Balto works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 592 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Balto Reviews & Product Details Visit Website Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. * * * Product Website Balto Seller [Balto](https://www.g2.com/sellers/balto) Discussions [Balto Community](https://www.g2.com/products/balto/discuss) Languages Supported Arabic, Belarusian, German, English, Persian, French, Croatian, Armenian, Italian, Georgian, Kazakh, Dutch, Polish, Portuguese, Russian, Spanish, Ukrainian, Uzbek Solution Type All-in-One Overview by Maria Citrowske Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) ## Balto Integrations (25) What do users say about integrations? Verified by Balto [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Communication APIs ](https://www.g2.com/products/8x8-communication-apis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 8x8 Contact Center ](https://www.g2.com/products/8x8-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CallTools ](https://www.g2.com/products/calltools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Close ](https://www.g2.com/products/close/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Convoso ](https://www.g2.com/products/convoso/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DialedIn ](https://www.g2.com/products/dialedin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MightyCall ](https://www.g2.com/products/mightycall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Regal ](https://www.g2.com/products/regal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector ](https://www.g2.com/products/salesforce-crm-connector/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma ](https://www.g2.com/products/sangoma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sangoma Unified Communications Platform ](https://www.g2.com/products/sangoma-unified-communications-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sinch ](https://www.g2.com/products/sinch/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TCN ](https://www.g2.com/products/tcn/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TLDCRM ](https://www.g2.com/products/tldcrm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrackDrive ](https://www.g2.com/products/trackdrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VICIdial ](https://www.g2.com/products/vicidial/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Contact Center ](https://www.g2.com/products/zoom-contact-center/reviews) Show More ![Bianca M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bianca M.") BM Bianca M. 1/30/2026 "Revolutionized Our Process with Effortless Automation" 5/5 What do you like best about Balto? I really appreciate that Balto has completely automated our process, which means we spend less time on manual work each week and it makes our work easier. It provides agents with dynamic prompts for the best discovery questions and rebuttals exactly when needed. I find it convenient that it uses a smart checklist to ensure agents hit every required talking point, preventing variations in service quality. What I like most about Balto is that it helps a lot with making our job more efficient. I value the scripting feature the most because it provides the steps needed to make our work easy. The initial setup was the easiest way I've experienced and I'd rate my likelihood to recommend Balto as a 10 out of 10. Review collected by and hosted on G2.com. What do you dislike about Balto? None Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto automates our process, reducing manual work and making our job easier. It provides agents with dynamic prompts and a smart checklist to maintain service quality, addressing inefficiencies effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erica C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica C.") EC Erica C. Patient Balance Solution Advisor Mid-Market (51-1000 emp.) 3/5/2026 "All the Resources at My Fingertips" 4.5/5 What do you like best about Balto? I love having all the information I need right at my disposal and that it can be updated seamlessly as needed. It also lets me know when it has been updated, keeping me in the loop to changes. Review collected by and hosted on G2.com. What do you dislike about Balto? Balto would be amazing if it had a search bar to allow me to search for specific information when needed instead of scrolling through and searching for what I need. I imagine as things are added this way of searching may become cumbersome. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto helps me meet and exceed my monthly quality assurance metrics each month. Review collected by and hosted on G2.com. Show More Response from Delilah Twersky of Balto [Editedit](https://www.g2.com/survey_responses/balto-review-12444030/official_response/edit) Hi Erica, thank you so much for the kind review! We’re really glad to hear Balto is helping you hit your QA metrics each month. For the search bar, please reach out to your Customer Success Manager and they can help see what can be set up on the search side. We really appreciate you sharing the feedback, and hope you have a great day! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Benedict V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benedict V.") BV Benedict V. senior customer service assistance Mid-Market (51-1000 emp.) 2/19/2026 "Easy to Access and User-Friendly" 5/5 What do you like best about Balto? it easy to access by navigating the scripts that is applicable to the call or chat scenario and user friendly. Review collected by and hosted on G2.com. What do you dislike about Balto? just a suggestion only for there will be link/shortcut once click it will pop up a presentation which shows a step by step process. Eg. application flow. Refinance ACH revoke process. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It is time sufficient and very useful since we are unable to memorize all scenarios on the process or process it gives a good hint of what needs to be done and how to assist the customer in a proper way. It help us also for wholistic customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Mid-Market (51-1000 emp.) 8/7/2026 "Lines Disappear as You Speak—A Huge Help" 4.5/5 What do you like best about Balto? The lines disappear as you say them, it helps a lot Review collected by and hosted on G2.com. What do you dislike about Balto? nothing at all, it works great for me as is Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It helps with what to say is required, it helps when it disappears so I don't have to search for what to say next Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RC Ron C. Confirmations Specialist Small-Business (50 or fewer emp.) 12/3/2025 "Always-On Support That Elevates Agent Performance" 4.5/5 What do you like best about Balto? From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients. Review collected by and hosted on G2.com. What do you dislike about Balto? Setup can be tedious, but worth the effort. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto is able to sense when an important point has been missed by an agent and surface it before the opportunity to use it has been missed. It can also prompt the agent to include elements that may not be obvious or are routinely missed and allow them to be included. And the ability to summarize a conversation for easy notation is stellar. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria Jazmin .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Jazmin .") M Maria Jazmin . Patient Care Advisor Mid-Market (51-1000 emp.) 5/8/2026 "Balto’s Checklist Is the Best Feature for Smoother Calls" 5/5 What do you like best about Balto? The checklist is the very best thing that Balto provided. Review collected by and hosted on G2.com. What do you dislike about Balto? The suggested scripting is at times not necessary for the call resolution because most of the time it is not even related to the reason of the call. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It is solving the account security verification. Thru the checklist we are making sure that our patients account details is surely secured. Review collected by and hosted on G2.com. Show More 6/14/2026 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Danny W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny W.") DW Danny W. Admissions at the Haven Small-Business (50 or fewer emp.) 5/14/2026 "Helps Me Complete Must-Read Scripts Accurately" 4/5 What do you like best about Balto? It helps me complete the must read scripts accurately Review collected by and hosted on G2.com. What do you dislike about Balto? It seems to not always function correctly Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? It helps me listen and review my past phone calls to see exactly what I have been doing wrong Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KQ KARINA Q. Telemarketer Telecommunications Mid-Market (51-1000 emp.) 5/1/2026 "Dynamic Script Editing with Smooth Setup" 5/5 What do you like best about Balto? I like that I can edit and change the script when there's just slight things that need tweaking. This makes it more interactive and also more dynamic. It mirrors how my workplace operates, where what's effective is what we use. Review collected by and hosted on G2.com. What do you dislike about Balto? The way that the QA scores are graded because sometimes they're graded negatively even if it's just a no answer and, like, nobody answered. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I use Balto for scripting and guiding my conversations, keeping them dynamic and interactive. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Taylor H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taylor H.") TH Taylor H. Creative Director Mid-Market (51-1000 emp.) 5/26/2026 "Effortless Implementation, Boosts Call Center Efficiency" 5/5 What do you like best about Balto? I like Balto for its ease of implementation and onboarding, which was great. The dashboard is very user-friendly for both our agents and managers. Review collected by and hosted on G2.com. What do you dislike about Balto? Nothing that I can think of Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? Balto solves call center efficiency, boosts lead conversion, and aids in rep training. It ensures reps follow scripts, offers top-notch customer service, asks the right questions, and sets quality appointments, saving time for reps. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![DeAndre .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DeAndre .") D DeAndre . 12/2/2025 "Enhances Client Communication, Great Support Staff" 5/5 What do you like best about Balto? I love using Balto for client-facing communication as it enhances efficiency, ensures compliance, and aids in skill improvement. The Balto Notetaker section is fantastic because it's fully customizable and pulls all the necessary information from calls automatically, which significantly assists with daily call coaching. It captures essential details such as phone numbers, reasons for calls, and even payment schedules without needing to listen to the calls, saving us substantial time. Setting up Balto was very smooth, as we were able to launch it on all users' computers seamlessly. Ultimately, I'm impressed with how Balto contributes positively by creating summary recaps for agents' notes, extracting data for skills enhancement, and building scorecards that ensure staff accountability. Review collected by and hosted on G2.com. What do you dislike about Balto? I am still working on getting the bugs fixed on the agent side of things with Balto. The apps have been buggy, experiencing issues such as timing out or going blank, which disrupts the workflow. Additionally, the agents are currently unable to pull up previous notes from past calls, which is a significant inconvenience. Although the support team has been very helpful and provided steps to address these issues, these technical challenges hinder the usability and efficiency of the tool. Review collected by and hosted on G2.com. What problems is Balto solving and how is that benefiting you? I use Balto to enhance client communication by saving agents' time with automatic note summaries, data extraction for skill improvement, and maintaining accountability through scorecards. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Balto? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Balto ](https://www.g2.com/products/balto/discussions/new) GU Guest User What is Balto used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-balto-used-for) VD Vicky Davis • Last activity over 3 years ago Can we make it capture keywords faster so it can keep up with our screen pops? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) [ View all Discussions ](https://www.g2.com/products/balto/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/balto/pricing) Balto Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b9b1543334117fac389c28e68498493/observe-ai%282%29.png "Product Avatar Image") Observe.AI 4.6/5(257) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong 4.7/5(6,679) [ Compare Now ](https://www.g2.com/compare/balto-vs-gong) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software 4.7/5(85) [ Compare Now ](https://www.g2.com/compare/abstrakt-software-vs-balto) ##### ##### Balto Features Training Knowledge Base Coaching Materials Feedback Scorecard Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Speech-to-Text [ View More Features ](https://www.g2.com/products/balto/features) ## Top-Rated Alternatives [ ![Observe.AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Observe.AI") Observe.AI 4.6/5(257) ](https://www.g2.com/products/observe-ai/reviews) [ ![Gong](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gong") Gong 4.7/5(6,679) ](https://www.g2.com/products/gong/reviews) [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/balto/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Sales Coaching](https://www.g2.com/categories/sales-coaching)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which corporate volunteering platforms are worth using when you just want to understand what tools exist and how the main options compare before picking one?](https://www.g2.com/discussions/which-corporate-volunteering-platforms-are-worth-using-when-you-just-want-to-understand-what-tools-exist-and-how-the-main-options-compare-before-picking-one)[Which energy management tools calculate ROI and demand response opportunities for facility budgets?](https://www.g2.com/discussions/which-energy-management-tools-calculate-roi-and-demand-response-opportunities-for-facility-budgets)[Which grant management platforms have documented ROI results and minimal implementation risk for mid-sized organizations?](https://www.g2.com/discussions/which-grant-management-platforms-have-documented-roi-results-and-minimal-implementation-risk-for-mid-sized-organizations) [Leading service for managing influencer campaigns](https://www.g2.com/discussions/leading-service-for-managing-influencer-campaigns)[Top-rated AI content creation platforms for agencies](https://www.g2.com/discussions/top-rated-ai-content-creation-platforms-for-agencies)[Pros and Cons Details](https://www.g2.com/products/balto/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)