# Balto Reviews **Vendor:** Balto **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.8/5.0 **Total Reviews:** 587 ## About Balto Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. ## Balto Pros & Cons **What users like:** - Users love the **ease of use** of Balto, which simplifies their work and enhances performance during calls. (49 reviews) - Users appreciate Balto for its **time-saving features** , enhancing call interactions with instant notes and AI assistance. (48 reviews) - Users appreciate the **accuracy** of Balto, benefiting from precise prompts that enhance their call performance. (22 reviews) - Users appreciate the **accurate call summaries** provided by Balto, enhancing their calling experience with detailed insights. (16 reviews) - Users appreciate Balto's **immediate support and guidance** , enhancing communication and boosting confidence in client interactions. (16 reviews) - Time-saving (16 reviews) - Efficiency (14 reviews) - Users love Balto for its **time-saving summarization** , effortlessly capturing conversation details for efficient reviews and feedback. (13 reviews) - Artificial Intelligence (13 reviews) - Automation (13 reviews) **What users dislike:** - Users face **call issues** with Balto, such as bugs and recording problems that disrupt workflow and efficiency. (20 reviews) - Users experience **accuracy issues** with Balto, often finding it vague and unresponsive during conversations. (12 reviews) - Users find Balto's **AI inaccuracy** frustrating, as it provides vague answers and sometimes irrelevant suggestions. (11 reviews) - Users express frustration over **missing features** like disappearing prompts, lost data, and lack of flexibility in display. (9 reviews) - Users often face **pop-up issues** with Balto that disrupt their workflow and hinder effective communication. (7 reviews) - Call Limitations (6 reviews) - Slow Performance (6 reviews) - Users often experience **voice recognition issues** with Balto, leading to missed phrases and inaccurate recordings. (6 reviews) - Limited Customization (5 reviews) - App Functionality (4 reviews) ## Balto Reviews ### 1. The Pros and Cons of using Balto. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric M. | Customer Service Representative Level 1, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Balto?** The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it. **What do you dislike about Balto?** If the script or troubleshooting guide does not pop up, you need to look for it manually. There is no option to search them through entering keywords on the app. There also instances that "fillers" from the customer are being picked up as if the user is the one doing those fillers, which sometimes provide incorrect feed back. **What problems is Balto solving and how is that benefiting you?** It gives the user more effective way to assist the customer's concern through scripts and troubleshooting steps that pops up using audio cues. Because of this, I can efficiently assist the customer without wasting my time looking for resources. ### 2. Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Schantera M. | Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Balto?** What I liked best about Balto was how it helped me stay confident, compliant, and consistent on every call without sounding robotic. As a licensed insurance advisor, conversations move fast and clients can ask a wide range of questions. Balto helped guide the conversation in real time with prompts, rebuttals, and compliance reminders that made it easier to stay on track while still sounding natural and professional. I also liked that it helped improve objection handling and reduced the mental pressure of trying to remember every script, product detail, and required disclosure during back-to-back calls. It made onboarding and training easier, improved call flow, and helped me focus more on connecting with clients instead of worrying about missing important information. Another big advantage was the real-time coaching. It felt like having support during the call instead of only getting feedback afterward. That helped increase confidence, efficiency, and overall performance. **What do you dislike about Balto?** One thing I liked least about Balto was that at times the prompts could feel a little too scripted or repetitive, especially during more natural conversations where flexibility and relationship-building matter. In insurance sales, every client interaction is different, so there were moments where I had to balance following the guidance while still keeping the conversation authentic and personalized. There was also a learning curve in the beginning with navigating all of the features and alerts during live calls. Sometimes too many prompts at once could become distracting instead of helpful, particularly on fast-paced calls. I also think the platform could improve by allowing more customization based on an advisor’s personal sales style and experience level. Overall, while Balto was very helpful for structure, compliance, and coaching, there were times when it worked best as a support tool rather than something to rely on word-for-word. **What problems is Balto solving and how is that benefiting you?** Balto helps solve several major challenges that insurance advisors face during live client conversations, especially around compliance, consistency, objection handling, and call efficiency. As a licensed insurance advisor, there is a lot of information that has to be communicated accurately while still building trust and maintaining a natural conversation. Balto helps by providing real-time guidance, required disclosures, and conversation prompts so important details are not missed. It also helps reduce the pressure of trying to memorize scripts, rebuttals, and product information during back-to-back calls. Having real-time coaching available improves confidence, shortens ramp-up time for newer agents, and helps experienced advisors stay sharp and consistent. One of the biggest benefits for me was improved call flow and objection handling. Balto helped keep conversations focused, organized, and compliant while allowing me to respond faster and more confidently to client concerns. Overall, it helped increase efficiency, professionalism, and consistency, which can directly improve client experience and sales performance. ### 3. Exceptional Implementation Team Got Us Up and Running Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Balto?** The software is great. But the implementation process was exceptional! The team we worked with was knowledgable, efficient, and did a fantastic job of getting us up and running with very limited interruption to the team. **What do you dislike about Balto?** I think that one thing I would say is an area where they can improve is in the functionality of the software. There are a couple of limitations that I think they are working on that will make this a much better user experience. However, it's already such a good system that I feel bad mentioning these slight improvement opportunities. **What problems is Balto solving and how is that benefiting you?** The ability for Balto to comb our calls (~900 per day) and provide actionable feedback is a huge win for us. It would take a team of people full-time hours to pull this level of data. It also keeps our callers on point while in the call and creates a better customer experience. ### 4. Effortless Multitasking and Note-Taking Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Doralis L. | Support Specialist, Writing and Editing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Balto?** I use Balto when responding to calls. It helps me by being more effective and creates detailed wrap-up notes to easily copy and paste into other apps like Salesforce. Balto helps me by finding answers to basic questions, greeting customers correctly, and gathering notes while I'm working on other tasks. I like being able to address every detail the customer mentions because Balto listens to the whole conversation. What I like most about Balto is being able to multitask while also not missing any detail of the conversation because Balto takes down notes. I also enjoy how Balto gives me positive feedback and reminds me to sound more 'human'. Balto reminds me to not only address the customer's needs but also react to the customer's feelings. Additionally, the initial setup of Balto was extremely easy. **What do you dislike about Balto?** When I answered a few Spanish calls, it did not detect that I was pleasant, assertive, or empathetic with my customers. **What problems is Balto solving and how is that benefiting you?** I use Balto to respond to calls more effectively and multitask without missing details. It answers basic questions, gathers notes while I'm busy, and helps me greet customers correctly. The real-time feedback reminds me to sound more human. ### 5. Real-Time Analytics with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew T. | Director of Portfolio Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Balto?** I really love the real-time speech analytics tool Balto offers. It provides real-time insights into conversations, ensuring we cover everything necessary on calls to achieve one-call resolution. Balto acts as a real-time procedural safety net for our agents with the playbooks we write, providing greater compliance oversight and control. My team has really appreciated the direct client support model; we meet weekly with the client support management team to discuss results and customize the tool to meet our needs. This close partnership allows us to identify opportunities, strengths, and weaknesses in the software, helping us customize and advance the tool. Additionally, Balto's ability to ensure consistency in the overall caller experience, regardless of which agent is taking the call, is invaluable. This compliance and procedural safety net helps us be comprehensive and consistent in our daily interactions. **What do you dislike about Balto?** N/A **What problems is Balto solving and how is that benefiting you?** Balto provides a real-time procedural safety net, enhancing compliance oversight and ensuring consistent caller experience across agents. Its speech analytics tool offers real-time insights, helping us achieve one-call resolution. ### 6. Balto Delivers Actionable Insights and Stronger Agent Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Aliyah H. | Contact Center Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Balto?** Balto has been helpful for gaining insights, spotting trends, and coaching agents more effectively, which ultimately helps us improve our customer experience. **What do you dislike about Balto?** Creating a knowledge base inside Balto isn’t very fluid. I was hopeful that all the information I uploaded would feed into the more intricate parts; however, each piece requires its own individual upload. I’d like to see this better synced so it can support stronger integrations and work more smoothly overall. **What problems is Balto solving and how is that benefiting you?** Balto is benefiting the team by improving training , agent performance and improving our pricing b closing sales gaps. ### 7. Time-Saving Automation for Call Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Balto?** I really like using Balto for calls at my office as it records customer interactions and generates interaction notes instantly after the call, which I can easily copy and paste into my electronic ticketing system. It saves me time because I don't have to type anything manually. Balto listens during calls and provides prompts to respond to customers based on their requests, then automatically creates a paragraph for the notes section. The setup was easy, and it's my first time using it, and I like it. **What do you dislike about Balto?** I don't like that the user interface can't be resized. It occupies about 20% of my screen, and I can't make it smaller. **What problems is Balto solving and how is that benefiting you?** I use Balto for call interactions. It records CX interactions, takes notes automatically, and integrates with my electronic ticketing system. It's fast, generating notes instantly after a call, saving me time from manual documentation. ### 8. Excellent Customization with Outstanding Team Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tony J. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Balto?** Having a partner like Balto has been great. The features are very helpful to our team and the implementation process was exceptional. Andrew and the team we work with are knowledgable, efficient, and do a fantastic job of getting us up and running. **What do you dislike about Balto?** the video monitoring has been an issue.. **What problems is Balto solving and how is that benefiting you?** the biggest benefit is the non booked calls that we are able to call back immediately and create new business ### 9. Revolutionized Our Process with Effortless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca M. **Reviewed Date:** January 30, 2026 **What do you like best about Balto?** I really appreciate that Balto has completely automated our process, which means we spend less time on manual work each week and it makes our work easier. It provides agents with dynamic prompts for the best discovery questions and rebuttals exactly when needed. I find it convenient that it uses a smart checklist to ensure agents hit every required talking point, preventing variations in service quality. What I like most about Balto is that it helps a lot with making our job more efficient. I value the scripting feature the most because it provides the steps needed to make our work easy. The initial setup was the easiest way I've experienced and I'd rate my likelihood to recommend Balto as a 10 out of 10. **What do you dislike about Balto?** None **What problems is Balto solving and how is that benefiting you?** Balto automates our process, reducing manual work and making our job easier. It provides agents with dynamic prompts and a smart checklist to maintain service quality, addressing inefficiencies effectively. ### 10. All the Resources at My Fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Erica C. | Patient Balance Solution Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Balto?** I love having all the information I need right at my disposal and that it can be updated seamlessly as needed. It also lets me know when it has been updated, keeping me in the loop to changes. **What do you dislike about Balto?** Balto would be amazing if it had a search bar to allow me to search for specific information when needed instead of scrolling through and searching for what I need. I imagine as things are added this way of searching may become cumbersome. **What problems is Balto solving and how is that benefiting you?** Balto helps me meet and exceed my monthly quality assurance metrics each month. **Official Response from Delilah Twersky:** > Hi Erica, thank you so much for the kind review! We’re really glad to hear Balto is helping you hit your QA metrics each month. For the search bar, please reach out to your Customer Success Manager and they can help see what can be set up on the search side. We really appreciate you sharing the feedback, and hope you have a great day! ### 11. Easy to Access and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Benedict V. | senior customer service assistance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Balto?** it easy to access by navigating the scripts that is applicable to the call or chat scenario and user friendly. **What do you dislike about Balto?** just a suggestion only for there will be link/shortcut once click it will pop up a presentation which shows a step by step process. Eg. application flow. Refinance ACH revoke process. **What problems is Balto solving and how is that benefiting you?** It is time sufficient and very useful since we are unable to memorize all scenarios on the process or process it gives a good hint of what needs to be done and how to assist the customer in a proper way. It help us also for wholistic customer experience. ### 12. Always-On Support That Elevates Agent Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Ron C. | Confirmations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Balto?** From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients. **What do you dislike about Balto?** Setup can be tedious, but worth the effort. **What problems is Balto solving and how is that benefiting you?** Balto is able to sense when an important point has been missed by an agent and surface it before the opportunity to use it has been missed. It can also prompt the agent to include elements that may not be obvious or are routinely missed and allow them to be included. And the ability to summarize a conversation for easy notation is stellar. ### 13. Helps Me Complete Must-Read Scripts Accurately **Rating:** 4.0/5.0 stars **Reviewed by:** Danny W. | Admissions at the Haven, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Balto?** It helps me complete the must read scripts accurately **What do you dislike about Balto?** It seems to not always function correctly **What problems is Balto solving and how is that benefiting you?** It helps me listen and review my past phone calls to see exactly what I have been doing wrong ### 14. Dynamic Script Editing with Smooth Setup **Rating:** 5.0/5.0 stars **Reviewed by:** KARINA Q. | Telemarketer, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Balto?** I like that I can edit and change the script when there's just slight things that need tweaking. This makes it more interactive and also more dynamic. It mirrors how my workplace operates, where what's effective is what we use. **What do you dislike about Balto?** The way that the QA scores are graded because sometimes they're graded negatively even if it's just a no answer and, like, nobody answered. **What problems is Balto solving and how is that benefiting you?** I use Balto for scripting and guiding my conversations, keeping them dynamic and interactive. ### 15. Enhances Client Communication, Great Support Staff **Rating:** 5.0/5.0 stars **Reviewed by:** DeAndre . **Reviewed Date:** December 02, 2025 **What do you like best about Balto?** I love using Balto for client-facing communication as it enhances efficiency, ensures compliance, and aids in skill improvement. The Balto Notetaker section is fantastic because it's fully customizable and pulls all the necessary information from calls automatically, which significantly assists with daily call coaching. It captures essential details such as phone numbers, reasons for calls, and even payment schedules without needing to listen to the calls, saving us substantial time. Setting up Balto was very smooth, as we were able to launch it on all users' computers seamlessly. Ultimately, I'm impressed with how Balto contributes positively by creating summary recaps for agents' notes, extracting data for skills enhancement, and building scorecards that ensure staff accountability. **What do you dislike about Balto?** I am still working on getting the bugs fixed on the agent side of things with Balto. The apps have been buggy, experiencing issues such as timing out or going blank, which disrupts the workflow. Additionally, the agents are currently unable to pull up previous notes from past calls, which is a significant inconvenience. Although the support team has been very helpful and provided steps to address these issues, these technical challenges hinder the usability and efficiency of the tool. **What problems is Balto solving and how is that benefiting you?** I use Balto to enhance client communication by saving agents' time with automatic note summaries, data extraction for skill improvement, and maintaining accountability through scorecards. ### 16. AI-Driven Sales Enhancement with Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Grace T. **Reviewed Date:** January 14, 2026 **What do you like best about Balto?** I really appreciated the wonderful implementation of Balto. The team made the process so smooth and kept us on track. They were really clear about what we needed to do to get the product launched. I'm also quite pleased with how easy the initial setup was, it was extremely easy. I particularly value the AI call rating process we're using the most, and the chat checklist feature that helps keep our agents consistent when handling different calls. **What do you dislike about Balto?** We've only had Balto in place for about thirty days. Right now, the only hiccups that we've had are just internally onboarding new agents in their software. **What problems is Balto solving and how is that benefiting you?** Balto allows faster review of calls and holds the team accountable by identifying strengths and weaknesses, helping improve sales and service call quality. ### 17. Empowers Sales with Script Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. **Reviewed Date:** November 28, 2025 **What do you like best about Balto?** I appreciate how Balto provides me with a starting point for conversations, which is immensely beneficial for my sales process. It offers suggestions and outlines the required things I need to say, assisting me in overcoming objections effectively. The tool acts as a reliable guide during interactions with clients, ensuring that I cover all necessary talking points seamlessly. This aspect of Balto's functionality is the main benefit for me, and it significantly enhances my communication by providing structured guidance. **What do you dislike about Balto?** The way Balto displays suggestions can be obstructive. I find it frustrating when Balto slides a list of suggestions over the required things I need to say, which interrupts my workflow. I wish it would place new prompts to the side of the content I have to read, rather than covering up what I need to focus on. Having to push prompts around to access the required content is inconvenient. **What problems is Balto solving and how is that benefiting you?** I use Balto to guide my sales conversations by listing required talking points and providing suggestions on overcoming objections, which streamlines communication with clients. ### 18. Essential Tool for Sales Scripts and Real-Time Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | Sales Group Supervisor, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Balto?** I like Balto because of the leaderboard stats. They let me track key points in the sales script in real time, which helps me increase my sales. I also find the initial setup very user-friendly. **What do you dislike about Balto?** When editing and adding items to the script, I would like the ability to move the items to areas in the script that I choose. It would be nice to have the ability to drag and drop checklist items to the location in the checklist to my liking. **What problems is Balto solving and how is that benefiting you?** Balto solves quick objection rebuttals and real-time coaching, eliminating the need for hard copies of sales scripts. The leaderboard stats help me track key points in real-time, increasing my sales. ### 19. Boosts Call Efficiency and Competitive Spirit **Rating:** 5.0/5.0 stars **Reviewed by:** Norman P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Balto?** I like watching the pieces of my call getting ticked away as I accomplish them. I also enjoy the leaderboard and being able to review my calls. I'm very competitive, so seeing which representative is being the most compliant on calls helps me hone my skills. **What do you dislike about Balto?** Sometimes Balto will miss something I've said. **What problems is Balto solving and how is that benefiting you?** Balto helps me remember all the bullet points of our scripts during admissions calls. ### 20. Effortlessly Enhances Client Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Kwame G. **Reviewed Date:** November 19, 2025 **What do you like best about Balto?** I find Balto to be incredibly effective, making my work easy and efficient. The dynamic prompts are truly outstanding; they listen and provide follow-up questions that assist in digging deeper into client needs. This functionality simplifies my workflow by breaking down tasks to understand client requirements better and ensures efficient conversation management. Additionally, the ease of setup was surprising to me—it was straightforward and not difficult at all, which I absolutely love. I also appreciate how Balto integrates seamlessly with Regal, making it efficient for my specific needs in a call app context. Overall, Balto enhances productivity by making work less stressful and more streamlined. **What do you dislike about Balto?** I find it frustrating when the dynamic prompt sometimes disappears when I need it most. Additionally, the prompt occasionally repeats questions that have already been asked and answered, which can be contradictory. There's also a problem with losing all the data if the connection is lost, which can be quite frustrating. **What problems is Balto solving and how is that benefiting you?** I find Balto makes work easy and efficient by providing dynamic prompts for client interactions, enhancing communication effectiveness and efficiency. ### 21. Balto’s Checklist Is the Best Feature for Smoother Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Jazmin . | Patient Care Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Balto?** The checklist is the very best thing that Balto provided. **What do you dislike about Balto?** The suggested scripting is at times not necessary for the call resolution because most of the time it is not even related to the reason of the call. **What problems is Balto solving and how is that benefiting you?** It is solving the account security verification. Thru the checklist we are making sure that our patients account details is surely secured. ### 22. Highly Effective for Compliance and Customer Needs **Rating:** 5.0/5.0 stars **Reviewed by:** JANICE R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Balto?** I like that Balto helps me make sure I find out what the customer's needs are for the products. It helps ensure that I put the correct plan in place to cater to their needs. The initial setup of Balto was very easy. **What do you dislike about Balto?** Sometimes I get tongue twisted because it doesn't sound like I'm saying it from my heart. **What problems is Balto solving and how is that benefiting you?** Balto helps me stay compliant and ensures I understand customer needs, making it easier to tailor Medicare plans to their requirements. ### 23. Effortless Call Summarization with Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Donald J. | Admissions representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Balto?** I like how easy Balto is to use, and I appreciate how it summarizes the calls and relays that information back. **What do you dislike about Balto?** I think Balto could improve in expressing areas to work on. It would be helpful if it provided feedback. **What problems is Balto solving and how is that benefiting you?** Balto makes it easy to summarize calls, highlighting areas to improve and relaying information effectively. ### 24. Revolutionizing Call Tracking with Stellar Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Farzan G. | Desktop Support II/Field Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Balto?** I really like Balto's note-taking ability live on the call. The Sentiments Now list and its ability to summarize the call accurately is good because having accurate data is very valuable. **What do you dislike about Balto?** Sometimes it doesn't catch the keywords. Like, for example, on the checklists, it doesn't check it off accurately based on what the agent says. It thinks that you skip over. **What problems is Balto solving and how is that benefiting you?** Balto helps agents keep track of calls and provides insights into call volume and reasons for calls. ### 25. Experiencing Balto **Rating:** 5.0/5.0 stars **Reviewed by:** Sarina T. | Assistant Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Balto?** Balto is very user friendly. This software is really simple to learn and use. Balto provides increase confidence in its users, let's not forget to add Balto is very time saving & consistent. This software thrives on delivering high quality experience to customers. One thing I truly admire about Balto is its immediate support & guidance. Also, how Balto helps to reduce compliance violations. **What do you dislike about Balto?** One thing I dislike about Balto. After an hour of providing customer service via phone. This software will no longer provide a summary of your call. **What problems is Balto solving and how is that benefiting you?** Balto provides me with improved compliance; by catching any of the mistakes that I may have made. Balto makes me better equipped to handle objections. Balto is very easy to learn & a very smooth-running software. ### 26. Excellent tool for Sales, Collections and Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Luis M. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2020 **What do you like best about Balto?** Balto's AI to detect what is being said in the call and the ability to prompt the agent on the phone with the right things to say in every scenario. I like the scenarios and how a word or set of words would trigger them, making the conversation be perceived as very natural and nice, instead of forcing agents to follow a script word by word. It is great to manage rebuttals from customers, instead of agents or sales reps to figure out how to manage certain situations, Balto will do it for them. I also like that the changes to the Playbooks, Deck Items or anything can be deployed immediately, I believe this feature is excellent. **What do you dislike about Balto?** The reporting has some areas of opportunity, current reporting is helpful but there is more that could be said about the calls that would help customers achieve their goals. I wish I could export a report of a call transcript on demand. I think it is missing a Quality Analysis module so that Quality Analysts from Call Centers could use it as their default tool to measure the quality of the calls and provide feedback to agents. **Recommendations to others considering Balto:** Great tool to drive the conversation with customers in a very standardized manner to help you obtain the desired result. I find Balto specially a "Must Have" for Collection Agencies, there are many templates (suggested phrases) on what to say and when depending on how the conversation is flowing. For customer service it helps the agents sound much more confident. The Sales team is very supporting and will help you in every step of the way then setting your Balto environment, they will also make you great suggestions. **What problems is Balto solving and how is that benefiting you?** Balto playbooks creation helped us "stop, think, and revisit" the current processes to identify ways to improve the service and reduce the complexity of handling customer service calls where the scenarios are diverse. We support clients in the Healthcare industry, and the practice management systems we use weren’t designed to provide customer service; therefore, the agents navigate through the system to find the right answer to give. **Official Response from Delilah Twersky:** > Hi Luis, Thank you so much for your in depth review! We really appreciate you taking the time. We have a quality feature available that we think could really benefit your team's needs. Reach out to your CSM to learn more if you're interested! ### 27. Scaled Our QA with Ease, But UI Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett G. **Reviewed Date:** April 13, 2026 **What do you like best about Balto?** I like that Balto helped us scale QA because it allowed us to score more calls. I appreciate the great support team. They take feedback well. The initial setup was easy. **What do you dislike about Balto?** UI **What problems is Balto solving and how is that benefiting you?** Balto helped us scale QA by allowing us to score more calls, making our processes more efficient. ### 28. Balto Review for gift card drawing. **Rating:** 4.0/5.0 stars **Reviewed by:** Chevon B. | Level 2 Auditor - Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Balto?** I enjoy that Balto has the live transcript that allows you to follow along when listening or not to a call and the action slide that allows you to activate to stop the transcript following to follow on your own. **What do you dislike about Balto?** The only thing that I dislike about Balto is when you're currently on a page for so long without it being in use that sometimes the calls are void or not present to listen to and you have to refresh your page every now and then when it does that. But other than that the Balto site is easy to navigate. **What problems is Balto solving and how is that benefiting you?** Listening to calls but for the most part the transcript does allow me the freedom of not having to listen to the call unless necessary because I find what I need in the transcript but scrolling are using the search bar to type in keywords. ### 29. Fast, Effective, and Bilingual Prompting **Rating:** 5.0/5.0 stars **Reviewed by:** Donald . **Reviewed Date:** December 17, 2025 **What do you like best about Balto?** I love how fast Balto is. The talking prompts are really good for objections I'm not used to hearing, and I find the Spanish prompts especially valuable because I've converted deals in Spanish thanks to them. The initial setup was easy. **What do you dislike about Balto?** Sometimes clicking the prompts lags **What problems is Balto solving and how is that benefiting you?** I use Balto for its fast talking prompts, which are good for handling objections I'm not used to. The Spanish prompts have helped me convert deals. ### 30. Helpful AI Assistance, but Can Feel Scripted and Less Human **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Balto?** Balto uses AI assistance to help communicate with customers at a high level of performance. **What do you dislike about Balto?** At times, it comes across as scripted and not very human. **What problems is Balto solving and how is that benefiting you?** It wraps everything into a single platform which makes it easier to use. **Official Response from Delilah Twersky:** > Thank you for taking the time to share your experience with Balto. On the scripting feedback: we want to clarify how Balto works under the hood. Balto doesn't author or control the scripts themselves. Our platform surfaces real-time guidance based on the playbooks, talk tracks, and best practices that each customer's leadership team configures. The content of those scripts is fully owned and managed by your organization's enablement and management teams, and Balto's role is to deliver that guidance contextually during live conversations. If the current scripting feels off, that's almost always a signal that the underlying playbook needs a refresh — and that's a conversation worth having with your manager and our CS team. We'd love to help facilitate that. Feel free to reach out to your CSM so we can walk through how to optimize the playbook for your team's workflow. Thanks again for the feedback! This is exactly the kind of input that helps us improve the experience for everyone. ### 31. Efficient Tool for Quick Information Access **Rating:** 5.0/5.0 stars **Reviewed by:** Juan G. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Balto?** Efficient for getting information when you are in a call or helping someone **What do you dislike about Balto?** I think there is no downside on using balto **What problems is Balto solving and how is that benefiting you?** the concern of customer. balto help me solve problem ### 32. Balto makes call reviews a breeze. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Balto?** Balto is a great call assistant for our support analysts. It provides reminders of critical call script items and helps guide the analysts through effective call handling. The best benefits start after the call. Analysts are provided customizable call summary information that can be used to fill out tickets, all calls are QA scored, and supervisors are provided AI powered search and analysis features. Balto has been extremely helpful with implementation and recommendations for effective usage. **What do you dislike about Balto?** We have a complicated service provider environment. Some tasks can be tedious where a change or report needs to be run 30+ times manually. Overall, this does not apply to day-to-day operations just changes. **What problems is Balto solving and how is that benefiting you?** Agents have complicated call scripts that need to be followed, Balto automatically selects the correct script and provides easy to follow guidance during the call. Call reviews were very time consuming and inconsistent. Balto makes finding "interesting" calls a matter of a few clicks. What used to take hours is now a matter of minutes. We used to spend days creating call libraries for training purposes. Now, we can use AI powered analysis to identify common issues, pull call audio, and generate transcripts in a fraction of the time. Analyst compliance with call scripts has increased dramatically within a few months. ### 33. Balto Rules **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Retention Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Balto?** Transcription and live time monitoring. This keeps agents on script **What do you dislike about Balto?** Despite it being very intuitive, agents would still veer off script. **Recommendations to others considering Balto:** na **What problems is Balto solving and how is that benefiting you?** staying compliant. ### 34. I love balto!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Balto?** Like that it helps me do my jobs correctly. **What do you dislike about Balto?** Misses stuff I say and could be a little faster. **What problems is Balto solving and how is that benefiting you?** It helps me not forget what altogether say uf I miss anything it also helps with our script to make sure we use our concerns it's pretty cool. ### 35. Script Runner **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | broker, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Balto?** Balto as a tool is helpful to ensure user are hitting all topics and covering necessary items with accuracy. **What do you dislike about Balto?** Balto does not understand casual conversation. **What problems is Balto solving and how is that benefiting you?** compliance is the main issue I was having and it benefits me by reminders and resets if I am headed off topic ### 36. Easy to use great program **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | Insurance agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Balto?** The user interface is nice and clean, very responsive . **What do you dislike about Balto?** Sometimes it doesn’t register what your saying but that doesn’t happen often **What problems is Balto solving and how is that benefiting you?** Monitoring calls ### 37. BALTO: MAKES LIFE EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Christian E. | ASSOCIATE DIRECTOR OF ADMISSIONS, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Balto?** What I love most about Balto is the real-time coaching feature. It’s amazing how I can get live feedback and guidance during calls, helping me stay on track and handle tough objections smoothly. Instead of waiting for post-call reviews, I’m able to improve instantly, which boosts my confidence and performance right in the moment. **What do you dislike about Balto?** One thing I find challenging with Balto is that the real-time suggestions can sometimes feel overwhelming, especially during fast-paced calls. When there's a lot happening at once, having pop-ups or notifications can distract me from the flow of the conversation, making it harder to focus. Additionally, while Balto’s scripts and prompts are helpful, they can sometimes feel rigid, leaving less room for flexibility when I want to personalize interactions more. It would be great if there were more options for customizing the suggestions to better match my own style. **What problems is Balto solving and how is that benefiting you?** Balto is solving several key problems that I face as a call center agent, and it’s really benefiting me in my day-to-day work: Staying on script: Sometimes it’s hard to remember every detail of a script or key points during a call. Balto provides real-time prompts, so I don’t have to worry about forgetting important information or missing compliance requirements. This makes me feel more confident and ensures I’m delivering consistent messaging. Handling objections: When customers raise objections, it can be tricky to know exactly how to respond. Balto’s AI analyzes the conversation and gives me suggested responses, helping me stay calm and handle tough situations smoothly. Reducing call anxiety: Balto gives me live feedback, which has reduced my anxiety about underperforming. Instead of waiting for post-call coaching, I get immediate insights on how to improve during the call, allowing me to adjust in real-time and learn faster. Improving call quality: The tool helps me focus on the customer’s needs while keeping track of all important talking points. This has improved my overall call quality and customer satisfaction scores. ### 38. My Balto Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kristcia M. | Admissions Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Balto?** I used balto all the time. Balto is really a great help with suggesting scripts and providing a check list just to make sure that we don't get lost with the conversation. Also the scripting is really professional and makes it reall easy to understand when you provide it with your customer. Lastly is the user friendly landing page, you can tell by the icons on what page you are in. Kudos Balto! **What do you dislike about Balto?** It just needs a little improvement on the interface itself because sometimes if balto has a small tab on my screen it kind of hard to navigate since pop ups in every category blocks some of the navigation. Also please add more colors on custumization of Balto. Thank you! **What problems is Balto solving and how is that benefiting you?** Balto is providing me a quick look back on where I left off or when I am mentally block and don't know what to say, Balto is there to be ready with the scripts and checklist and it makes my sales approach even more effective. ### 39. Very Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** ISAIAH . | Medicare Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Balto?** Balto is the simplest, easy to learn software I've used in the industry. I can't think of a time when I didn't use it in a call. I use balto quite frequently throughout my day. Balto is also easy to integrate and implement into whatever software you use. The customer service is top notch and the number of features is fantastic! **What do you dislike about Balto?** I can't think of anything that I dislike about Balto. **What problems is Balto solving and how is that benefiting you?** Rebuttles. ### 40. Balto Review **Rating:** 4.5/5.0 stars **Reviewed by:** Francine C. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Balto?** What I appreciate most about Balto is the blend of adventure and companionship. The story highlights themes of perseverance, teamwork, and the bond between humans and animals, showcasing how courage can lead to remarkable achievements. Balto’s heroism and loyalty are truly inspiring! **What do you dislike about Balto?** One aspect that could be viewed critically about Balto is the historical inaccuracy in the portrayal of the events surrounding the serum run. While the film captures the spirit of heroism, it simplifies complex realities and the contributions of other sled dogs and mushers. This can overshadow the teamwork and efforts of many who played vital roles in the actual event. **What problems is Balto solving and how is that benefiting you?** Balto addresses the problem of communication and organization in the admissions process. By streamlining information and facilitating timely interactions, it helps ensure that prospective students receive accurate guidance and support. This ultimately benefits me by improving efficiency, enhancing the overall applicant experience, and allowing me to focus on building meaningful relationships with students. ### 41. Simply Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Balto?** I love the real-time listening. I'm not waiting until after the call to make adjustments, I can make them at the moment I need them. **What do you dislike about Balto?** So far I haven't experienced anything I didn't like. **What problems is Balto solving and how is that benefiting you?** It's expensive to hire an employee to coach my inexperienced agents. With balto, I have a knee-to-knee coach, that's always at work, on time, and doesn't require anything from me. ### 42. Helpful for keeping you on Track **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia L. | Licensed sales agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Balto?** I like how it picks up the questions and lets you know what you have to stay in order to stay compliance . **What do you dislike about Balto?** Sometimes it does not pick up your response in order to make sure you hit that verbage **What problems is Balto solving and how is that benefiting you?** As a licensed agent it is helping me by making sure I ask the correct questions to make sure I stay in compliance within my agency and the platform we use to submit policies ### 43. Balto has understand of human voice. **Rating:** 5.0/5.0 stars **Reviewed by:** Joe W. | WTL, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Balto?** Currently, we use Balto advice collector where to go on a call. The result is the quick training of new collector. Balto is provided them with real time Feed back. Balto also flag call with tenision. This allow the company to quickly find calls to review. These provided great learning for the company. In addaition, Balto has easy integration with our phone provided. So the program is used on every outbound call. **What do you dislike about Balto?** I dislike the play book disintegration . I wish we grab a group setting from playbook and use them on play books. **What problems is Balto solving and how is that benefiting you?** Training of new collectors with real time feedback during call. Flag call with tenision to be reviewed. Real time note taker make call quick to be documented. ### 44. Helpful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Daxaris V. | Insurance Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Balto?** How I can look at it and see what I have forgotten to say to meet my requirements in my company. Also I can add in my own things **What do you dislike about Balto?** When I say something in my own words and Balto does not recognize it has been said when some words are alike. **What problems is Balto solving and how is that benefiting you?** The reminder of what must be said on every call .... so important **Official Response from Delilah Twersky:** > Hello Daxaris, Thank you for your review! Our team appreciates your feedback as we strive to maximize customer satisfaction. We are thrilled that Balto reminds you what to say on every call in order to meet your company's requirements. We want Balto to be your best friend at work, so we are pleased to inform you that our engineering team is actively working on improvements based on your product feedback. We intend to surpass your expectations even further in the future! Team Balto ### 45. Balto keeps me on track when I am not sure what to say. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | Internal Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Balto?** Balto comes with a grayed-out checklist that automatically "unlocks" as you hit critical parts of the call flow. The ease of implementation into our other software makes the rebuttals smooth, as they effortlessly seems to appear with 3 options, which they check for you once verbalized in the call. This keeps efficiency and focus more centered in every call. Balto is used in every element of the call flow. **What do you dislike about Balto?** At times, the rebuttals will not be relevant, however I'm certain this will improve over time. **What problems is Balto solving and how is that benefiting you?** Quick solutions and adherance to our winning framework! ### 46. highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Queene v. | customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Balto?** when you are hesitant to provide the information, Balto just popped up and provide exact answer. **What do you dislike about Balto?** none so far............................... **What problems is Balto solving and how is that benefiting you?** Balto providing the exact resolution when it comes with the idea on how to deliver script to customers. ### 47. My experience with Balto **Rating:** 4.5/5.0 stars **Reviewed by:** Denise G. | Medicare Advantage sales agent., Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Balto?** This platform has made it easier for me to perform better at my work. I do Medicare advantage sales and the platform will correct me on mistakes I made throughout the call and also tell me what I did good or bad with my tone. I love it so far. The only reason why I don't give it a 10 is because I haven't used it for too long. **What do you dislike about Balto?** The only problem I've ran into is that sometimes it frozes and I have to re start it. It doesn't happen very often but I prefer if it wouldn't happen at all. **What problems is Balto solving and how is that benefiting you?** It is helping me and benefiting me by telling me when I'm doing right by my costumers. ### 48. Balto review **Rating:** 5.0/5.0 stars **Reviewed by:** Henry B. | admision advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Balto?** its very helpful and very mindful and very beautiful **What do you dislike about Balto?** maybe there is an area of opportunity that need to improve nut for now its okay **What problems is Balto solving and how is that benefiting you?** its solve to see hthe enitre flow of the conversdation and it help alot ### 49. great experience w/ balto **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy N. | Admissions Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Balto?** I like how convenient it make our life, as a customer support make since we dont really need make a whole summary after the whole one hour call. I use this everyday since I've started working with ThriveDx. I also like how I have an area where I can put reminders in. Balto is easy to use. Quick with mplementation effort to give. Balto is a platforms can be connected and made to work together without major technical hurdles. **What do you dislike about Balto?** There are minimal errors interms of capturing some words on my call. **What problems is Balto solving and how is that benefiting you?** The process of rethinking what happened in the whole call. Balto benefits me alot since i dont really need to make a whole notes. I can just copy and paste it. ### 50. What a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Beth P. | Data Entry Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Balto?** Balto helps my team get through their calls and know where to go next without having to disrupt the "human" aspect of the call! They can form relationships and still get the customers' questions answered. Implementation was a breeze and the team made it SUPER EASY to do! **What do you dislike about Balto?** There's nothing! Most of the features of Balto we implemented and are loving them! **What problems is Balto solving and how is that benefiting you?** We struggled getting agents to answer the phones with a standard greeting -- Balto has helped solve that! We have also had agents struggle with knowing what to do next or remembering all the steps to resolving a customer issue -- Balto has solved that as well! ## Balto Discussions - [Can we make it capture keywords faster so it can keep up with our screen pops?](https://www.g2.com/discussions/can-we-make-it-capture-keywords-faster-so-it-can-keep-up-with-our-screen-pops) - 2 comments, 2 upvotes - [When was Balto created and for what industry was it originally intended for?](https://www.g2.com/discussions/when-was-balto-created-and-for-what-industry-was-it-originally-intended-for) - 1 comment, 1 upvote - [No questions.](https://www.g2.com/discussions/35606-no-questions) - 1 comment, 1 upvote - [Has there been any thought of Balto in a higher-education context ?](https://www.g2.com/discussions/30243-has-there-been-any-thought-of-balto-in-a-higher-education-context) - 2 comments - [View Balto pricing details and edition comparison](https://www.g2.com/products/balto/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+14%3A29%3A08+-0500&secure%5Bsession_id%5D=9bd2c33c-e725-43a8-9293-72574b06d2f5&secure%5Btoken%5D=b88e8ff0901d2a78a2e4e4bf8cde9f403f0d55bf913f8bd5323bb93ffd0d7514&format=llm_user) ## Balto Integrations - [8x8 Communication APIs](https://www.g2.com/products/8x8-communication-apis/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [CallTools](https://www.g2.com/products/calltools/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Convoso](https://www.g2.com/products/convoso/reviews) - [DialedIn](https://www.g2.com/products/dialedin/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) - [Regal.ai](https://www.g2.com/products/regal-ai/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Sangoma](https://www.g2.com/products/sangoma/reviews) - [Sangoma Unified Communications Platform](https://www.g2.com/products/sangoma-unified-communications-platform/reviews) - [Sinch](https://www.g2.com/products/sinch/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [TCN](https://www.g2.com/products/tcn/reviews) - [TLDCRM](https://www.g2.com/products/tldcrm/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews) ## Balto Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Quality Assurance** - Evaluation - Calibration - Reports **Data Ingestion** - Big Data Processing - Unstructed Data Processing - Processing of Various File Types **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Presentation** - Report Creation - Charts and Graphs - Tailored Content **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **System** - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Balto Alternatives - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) - 4.6/5.0 (217 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,444 reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - 4.5/5.0 (2,897 reviews)