Marika A.
MA
Marika A.
Mid-Market (51-1000 emp.)
"Very nice product!"
5/5
What do you like best about Ballpark - User Research and Surveys?

I discovered Ballpack few months ago and I fell in love with this tool. It's so easy to find users to test and validate the idea. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

I love everything at the moment, very easy to use Review collected by and hosted on G2.com.

Audrey M.
AM
Audrey M.
UI / UX Designer
Mid-Market (51-1000 emp.)
"Great tool that's always getting better"
5/5
What do you like best about Ballpark - User Research and Surveys?

The AI summary is amazing!! I always read through all answers, but sometimes as a refresher or before I have time to read everything, I can quickly generate the summary and it's always been accurate.

Also, though it is a young tool, Ballpark is constantly improving and listening to their users. I like the transparency of their portal for upcoming changes, and that you can vote for features.

I love that there are unlimited seats on the platform so that we can share results with any stakeholders without extra costs. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

I do wish we could have more open projects on the Business tier, though I understand there need to be differences between tiers. Any other flaws I have seen with it, I generally send in feedback via their portal, and I can also track what upcoming changes are on the roadmap. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Easy for Testers, USeful Recruitment Tools"
5/5
What do you like best about Ballpark - User Research and Surveys?

* The survey UI is appealing to participants—they want to complete the surveys b.c there is no friction

* The results display makes it easy to guage on the a whole or peruse individual responses

* The new recruitment feature allows you to quickly build a test group is you don't have your own

* Great customer support Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

* Screen recording was a bit wonky at first, but it's coming together Review collected by and hosted on G2.com.

Paul D.
PD
Paul D.
Mid-Market (51-1000 emp.)
"Ballpark gives you user research super powers!"
5/5
What do you like best about Ballpark - User Research and Surveys?

When I was searching for a survey tool, I extensively researched numerous options. Out of all the choices available, Ballpark emerged as the obvious winner. Firstly, it is incredibly user-friendly and visually appealing which make the job of creating surveys a joy. The transparent pricing and unlimited team members have enabled me to seamlessly integrate Ballpark across our product and marketing teams. The survey summaries are presented in a clear and concise manner, making the analysis process a breeze. One of the key reasons I'd recomend Ballpark are the team behind it as they actively seek feedback and have a well-defined roadmap for future development. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Difficult to find fault, but to help track usage it would be great to have an audit of all the surveys you have published. Review collected by and hosted on G2.com.

Marisa T.
MT
Marisa T.
Director of UX
Enterprise (> 1000 emp.)
"Fantastic product and service"
5/5
What do you like best about Ballpark - User Research and Surveys?

Ballpark has a very strong brand identity - I was impressed just reading their website, initially. I felt like they know who they are and communicated their value proposition so clearly. Upon using the product in a trial, we were impressed by how intuitive everything is - from setting up surveys via template or custom to the experience of the participants (no barriers for them to complete the surveys). We've had really high participation because of the great UX for our customer respondents. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Nothing that I dislike - it is growing as a product and I am excited that they just added screener functionality (that would've been the only thing we really needed)! Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Great Product"
5/5
What do you like best about Ballpark - User Research and Surveys?

helps design better since can take user input and do ab testing Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

limited types of question cards. doesn't have ranking Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Wonderful customer service, attention to detail, and the desire to help"
5/5
What do you like best about Ballpark - User Research and Surveys?

The ability to select the audience and taylor for our needs.

The video recordings of the feedback.

The AI summary of the feedback. That was simply awesome. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

There was nothing to dislike - the product is genuinely innovative and met all our needs. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
IB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"Fresh approach with reasonable pricing"
4/5
What do you like best about Ballpark - User Research and Surveys?

What i like about Ballpark - the pricing is really reasonable Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

I am still waiting for some features to be released Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Effective and intuitive tool for user surveys"
4/5
What do you like best about Ballpark - User Research and Surveys?

Ballpark is a game-changer for user studies. Its intuitive design makes it easy to use, while its effectiveness in gathering and analyzing key insights sets it apart. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

I have yet to find any significant drawbacks with Ballpark. So far, my experience has been positive. Review collected by and hosted on G2.com.

Verified User in Telecommunications
IT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Amazing user testing software"
4/5
What do you like best about Ballpark - User Research and Surveys?

Easy to use.

Helps in making improvements on website, UI, SEO Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Nothing except for options for SEO testing in-depth. Review collected by and hosted on G2.com.