--- title: BackupSheep Reviews meta_title: 'BackupSheep Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how BackupSheep works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 23 scale: '5' date_modified: '2026-08-07' parent_category: name: Backup url: https://www.g2.com/categories/backup --- # BackupSheep Reviews **Vendor:** XtreSoft **Category:** [Server Backup Software](https://www.g2.com/categories/server-backup) **Average Rating:** 3.3/5.0 **Total Reviews:** 23 ## About BackupSheep Automating backups is costly and takes time. With BackupSheep, you can quickly schedule server snapshots and offsite backups without writing code. All-in-one platform, no feature locks, no add-ons It doesn't matter if you are using our paid or free plan; your account will always include every feature we offer. ## BackupSheep Reviews ### 1. I think they have stopped operating with no warning to existing customers **Rating:** 0.0/5.0 stars **Reviewed by:** Jamie D. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2023 **What do you like best about BackupSheep?** It was previously an easy tool to use that did not need any experience with code. **What do you dislike about BackupSheep?** Was a good service that needed a few tweaks to make it easier to use but did the job. Unfortunately I had one instance where the backup was corrupted and could not be used, and now their service has completely stopped creating any backups for all sites and databases for over 10 days with no communication from them about the issue. I have tried contacting support but they are not responding so I believe this company is shutting down and no longer reliable. **What problems is BackupSheep solving and how is that benefiting you?** It was automating backups of websites and databases and storing them on Google drive ### 2. Bad support and not honoring LTDs sold on AppSumo **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about BackupSheep?** We can't claim to like BackupSheep at all as we have hardly used it. We lost access and got terrible support, and then they stopped replying all together. BacupSheep has been a complete waste of time and money for us. Never had any service provider treating us this badly before. **What do you dislike about BackupSheep?** That we lost access to our account. The owner is completely unreliable and does not offer support, and they still have our data. We would, unfortunately, recommend you avoid this company. **What problems is BackupSheep solving and how is that benefiting you?** BackupSheep is not sovling anything for us at all, as we lost access to the account. And although the owner "tried" to help us a few times, it got all quite from them and they stopped replying. So now, we have no access to the service we paid for, and they have our data. ### 3. Was great... till they closed it down **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2022 **What do you like best about BackupSheep?** This has streamlined our ability to schedule and manage offsite backups across multiple servers **What do you dislike about BackupSheep?** - the need to whitelist the IP to enable the backups to occur - lack of WordPress plugin - no sort options for each backup type (node)... would be handy if we could at least sort in alphabetical order, so we're not scrolling through several pages of backup schedules **What problems is BackupSheep solving and how is that benefiting you?** BackupSheep was helping automate our off-server storage of backups, making site maintenance more efficient.... but now they've shut down, we're using an alternate solution ### 4. Bait and switch scam. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2023 **What do you like best about BackupSheep?** There is nothing good about the company, they have no support and they cannot be trusted. **What do you dislike about BackupSheep?** Offered Unilmited Lifetime deal, only to set limits after the refund period for Appsumo was over. Cannot be trusted with your money or data. **What problems is BackupSheep solving and how is that benefiting you?** Purchased the deal to backup clients website but now they have significatlly reduced my limits and violated the terms of the deal I paid for. ### 5. Unreliable backups - founder hardly cares - features updates are false promises **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about BackupSheep?** The concept is good. Backups are agnostic of the application, be it WP or a custom application. **What do you dislike about BackupSheep?** I do not write reviews but I am so frustrated at this moment that I have to so that people are aware of what they are getting into. My backups are failing since the 2nd of August. Today, it's the 16th. They were working fine before that since the time I had set it up(months). There are no error messages(proof https://d.pr/i/1dQtMH), nothing in the log(proof https://d.pr/i/63IS48) The backups started failing since the time they moved to the EU region completely and deprecated multi-region support. I did contact support and they said things like the backups should be complete in 6 hours else they will fail. This is not true(proof https://d.pr/i/J2fiRm). A backup was completed even when it took more than 6 hours to complete. And that too after the backups started failing which is even weirder. The founder doesn't understand the importance of backups and why it is so crucial for them to work reliably. I am frustrated as I have clients to whom I have "promised" daily backups. I have whitelisted the IP and tried countless other things. Apart from failing at what it's supposed to do(backups), the founder told me months before that the feature of having backups of different websites(nodes) inside their folder would be launched very soon(a week or a few days, don't remember exactly). I have even stopped asking. The founder was very active in support when the AppSumo deal was ongoing. But it seems like he doesn't care much. The support takes forever to reply. The replies do not always help. At this stage, I am not sure what should I do. One thing I am sure about is that they do not care much about backup failures and what reliability means. **What problems is BackupSheep solving and how is that benefiting you?** Actually, they are creating problems for me at this stage as their service has stopped working and I have to urgently set up an alternative. **Official Response from Bilal Ahmed:** > Hi. Sorry about the issues you experienced during and after our AppSumo campaign. We are a small team and our AppSumo campaign brought us thousands of new users. Going from hundreds of users to thousands in a few weeks was a very challenging task for us. Since then we have spent a lot of time improving the quality of service than pushing new features. One of the important changes we have done is that our scheduling is managed by AWS. The overall quality of our infrastructure is a lot better and we have learned a lot of lessons with this growth. If you give us a try, then I'm sure you will see the improvements. Please let me know if you have any questions. Please share updated feedback about your BackupSheep experience so far if you can. ### 6. Bad support, barely works and stay away **Rating:** 0.0/5.0 stars **Reviewed by:** milan g. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2022 **What do you like best about BackupSheep?** its cheap, 59$ for 1 TB storage lifetime its a great deal price per gb. i wated a backup of my scripts, it should allow to back it up. **What do you dislike about BackupSheep?** it doesn't work, the backup for my node is not working. The live chat option is shown there but it's just an empty link with no redirect. No support is there. even my email gets unanswered. hate its service. it's not even renowned and with my first impression, I am scared that I provided ssh access to my servers. **Recommendations to others considering BackupSheep:** don't buy it, you won't be getting any support from them. Live chat navigation is not working. it's not even a hyperlink and for email support, they have not answered any of my emails. **What problems is BackupSheep solving and how is that benefiting you?** backup that barely works. and supposedly stores the backup in 3 different locations. **Official Response from Bilal Ahmed:** > Hello Milan. I apologize for the negative experience. Your frustration is valid, and I can assure you that this is not how we treat our users. We on-boarded ~1500 new users since the launch of our AppSumo deal(2 weeks), and as you know, we are a small team right now, so we did our best to keep up with answering questions on the AppSumo page(160+), live chat(587 sessions), support tickets(100+) and making enhancements to code. Some new accounts had issues setting up backups, and nodes were not working as expected. We investigated this issue and fixed it a few days ago. The live chat button works, but I think it doesn't work when we are offline. I'm going to update it immediately. Anyway, I take full responsibility for this unfortunate experience. You are as valuable as any other customer. So let me know what I can do to make up for this mistake :) You can reach out to support@backupsheep.com if LiveChat is not available. -Bilal ## BackupSheep Discussions - [What is BackupSheep used for?](https://www.g2.com/discussions/what-is-backupsheep-used-for) - [View BackupSheep pricing details and edition comparison](https://www.g2.com/products/backupsheep/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A19%3A38+-0500&secure%5Bsession_id%5D=b85fc79b-6e76-4ed3-ae9e-ae4b64ea44cc&secure%5Btoken%5D=3e6e2253e0826f5b564d00fdcbb96c85c1b8491486ffedd0b2749996c8501c4d&format=llm_user) ## BackupSheep Features **Compatibility ** - File Server Backup - Database Server Backup - Virtual Machines - Repository Models - VM Backup **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Management** - Continuous Backup - Disaster Recovery - Storage Capacity - Remote Backup - Activity Monitoring - Data Recovery - Automatic Backup - Differential Backup - Incremental Backup - Data Storage Management - Secure Data Storage - Real-Time Monitoring - Remote Access & Monitoring **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Compliance** - Security Standards - Cloud Data Protection - Data Deduplication - Ransomware Protection - SSL Security **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Server Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - File Transfer - Third-Party Integrations **Additional Functionality** - Data Loss Prevention - Bare-Metal Restore - Compliance Tracking - Data Replication - Two-Factor Authentication - Drag & Drop - Compression - Single Sign On - Activity Dashboard - Duplicate Detection - Remote Monitoring & Management - Multi-OS - Backup Scheduling - Backup Log - Alerts/Escalation - File Management - Encryption - Sensitive Data Identification - Data Retention Management - Search/Filter - Data Synchronization - Reporting & Statistics - Version Control - Data Capture and Transfer - Data Migration - Archiving & Retention - Workflow Management - Generative AI - Access Controls/Permissions - Policy Management - Multiple Format Support - Real-Time Reporting - API - Data Visualization - AI Copilot ## Top BackupSheep Alternatives - [EaseUS Data Recovery](https://www.g2.com/products/easeus/reviews) - 4.8/5.0 (416 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,954 reviews) - [IDrive Online and SaaS Backup, Object Storage e2](https://www.g2.com/products/idrive-online-and-saas-backup-object-storage-e2/reviews) - 4.4/5.0 (1,980 reviews)