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Nhon N.

Web Developer

Mid-Market (51-1000 emp.)

3/24/2026

"Outdated UI – Missing essential project management features"

5/5

What do you like best about Backlog?

This app provides support for Markdown, AI Review collected by and hosted on G2.com.

What do you dislike about Backlog?

The UI feels outdated and needs a modern, sleek redesign. It currently lacks the ability to add columns to the backlog and customize themes. Review collected by and hosted on G2.com.

Response from Ruth Aparicio of Backlog

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Dear Nhon,

Thanks for your review!

Glad to hear Backlog is helping streamline your project management and document workflows, and that you’re getting value from the Markdown support and the AI Assistant.

Thanks for the honest feedback on the UI. We hear you on wanting a more modern look.

You can currently add columns to the Kanban board by creating new Issue Statuses in Project Settings > Statuses, and customize project themes in Project Settings > Theme. Your suggestions for more flexible column management and deeper theming options have also been shared with the product team.

We appreciate you taking the time to leave a review!

T

Trần .

Solutions Architect

Small-Business (50 or fewer emp.)

3/25/2026

"Clear UI and Simple Navigation, Efficient for Team Use"

4/5

What do you like best about Backlog?

I like Backlog's UI because the navigation is quite clear and simple. It's great that you don't need to add new members to get them to learn how to use it, making it very intuitive. It doesn't take much time for new members to understand how to navigate with our customer response workflows. It's pretty much self-explanatory, which makes it really user-friendly for us. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

Nothing right now Review collected by and hosted on G2.com.

Response from Ruth Aparicio of Backlog

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Dear Trần,

Thanks for your review!

We're glad Backlog’s clear UI, simple navigation, and intuitive design are making it easy for your team. It's especially nice that new members can quickly get up to speed with your customer response workflows without much training.

It's great to hear there's nothing you dislike right now. Thanks for using Backlog to manage requests and track system changes so effectively.

Appreciate you sharing!

RC

Ritesh C.

Small-Business (50 or fewer emp.)

3/27/2026

"Simple Yet Effective Task Management with Room for UI Improvement"

4/5

What do you like best about Backlog?

I think Backlog is simple and easy to get the hang of. I also find the MCP server it has on GitHub to be a good feature. The initial setup was quite easy; it was mostly handled by seniors, but we also found it easy to work on. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

I think the UI could be better, as well as notifications. Review collected by and hosted on G2.com.

Response from Ruth Aparicio of Backlog

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Dear Ritesh,

Thanks for your review and for sharing your experience! We’re glad to hear that Backlog has been easy to set up and use, and that it’s helping you stay organized with task management and scheduling. It’s also great to know you’re finding value in our GitHub resources.

We appreciate your feedback on the UI and notifications. In the meantime, you can customize your notification preferences in your Personal Settings to control what updates you receive. Your input has also been shared with our product team as we continue improving the overall experience.

Thanks again for taking the time to share your thoughts!

RC

ranshal c.

project Co-ordinator

Enterprise (> 1000 emp.)

7/22/2025

"No more confusion thanks to backlog"

5/5

What do you like best about Backlog?

I like that backlog helps me to manage my work. Easy to assign bugs and tasks to team members and I can set deadlines and track progress very easily. Comments and file sharing in each task also helps to solve bugs and tasks faster. Filters and notifications are also good, Notifications which helps to notify team member that work is assigned to you. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

Backlog website sometime down and it takes too much time to load. Review collected by and hosted on G2.com.

What problems is Backlog solving and how is that benefiting you?

I am project co ordinator and before using backlog it was very hard to manage tasks and track progress of each team member and give updates to my senior. I take update on messages or calls and still there was lot of confusion. Sometimes we missed deadlines and sometimes small tasks was forgot. Bht when we started using backlog problems started solving automatically because everything is simple I just create tasks assign team set deadlines and just keep checking the dashboard that tasks are done or not and now I dont have to give updates regularly to my senior because they can also check everything on projects that what is completed or what is still pending. During meetings i just open backlog and get all updates in of projects and explain everything to my senior. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Backlog

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Dear Ranshal,

Thank you for sharing your experience! We're glad to hear that Backlog has helped simplify task management and improved communication within your team. It’s great to know features like deadlines, comments, and notifications are making a positive impact on your workflow. Thanks for letting us know about the website loading times - We'll be sure to pass this feedback along to our team for review. Please feel free to reach out to us if you have any questions at: https://nulab.com/contact/

RM

Rohit M.

Quality Analyst

Enterprise (> 1000 emp.)

7/20/2025

"Easier way to track bugs"

5/5

What do you like best about Backlog?

I found that this tool is very easy to use it solves my all the problems which i faced in my work life while doing my testing i have to report bugs. It gives me easier way to report the bugs and assign it. I can track everything and i can explain them the bugs very easy because i can attach screenshots and also comment on tasks. This is the best things i like about backlog. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

Yes there are some limited features which i dislike. Review collected by and hosted on G2.com.

What problems is Backlog solving and how is that benefiting you?

I am working as a qa i always need to track bugs test cases and progress of fixes and backlog makes my testing smooth because everything is already in place. I create bugs and assign it to developer with full steps and screenshots and i can track the status without asking the developer again. When developer updates the task i get notification from backlog and i can test again and close it or if it has again some issue than reopen it. Backlog also helps in managing test cycles because i can plan tasks based on priority and deadlines then assign to developers even if i have multiple projects or modules i do not feel confused. The comment section is very helpful to discuss the issue and backlog keeps full history so bugs dont get missed or lost overall i can say it saves my time keeps my work clean and helps me in the whole qa process and it becomes faster then before. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Backlog

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Dear Rohit,

Thank you for your review! We're glad Backlog makes your QA process smoother and helps with bug tracking and communication. We appreciate your feedback about limited features—feel free to share any suggestions with us by contacting us at: https://nulab.com/contact/

MS

Manthan S.

Project Manager

Enterprise (> 1000 emp.)

7/16/2025

"Unique project management tool"

5/5

What do you like best about Backlog?

Everything is best in backlog like i can see all tasks and team progress and bugs everything and what is going on projects and even i can see comments and who has pushed the code to repository all these things i liked about backlog. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

its mobile app is not good as their website. Review collected by and hosted on G2.com.

What problems is Backlog solving and how is that benefiting you?

I am handling multiple projects and team members and backlog helped me manage everything. Before this tool i was depending on calls messages to follow task and updates before it was very confusing and i was always asking team members for progress and now i just create task assign person write deadline and check updates directly on backlog. I can see which work is running which is done and which is delayed without asking anyone. I also use it during team meetings to show who is working on what and where we are stuck and it makes daily planning easy and saves my time Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Backlog

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Dear Manthan,

Thank you for your review! It's great to hear Backlog is helping you manage projects and stay on top of everything. Thank you for letting us know about your experience with the mobile app - We'll be sure to pass this along to our team so they can review this further. Thanks again for taking the time to share your experience!

IS

Inderjeet S.

Software Developer

Enterprise (> 1000 emp.)

7/16/2025

"Good experience with backlog"

5/5

What do you like best about Backlog?

I like backlog because it shows all my tasks. I do not have to ask anyone for details because everything is already assigned and mentioned. I can update status write comments and check feedback from qa or manager inside the same tasks. It saves my time and helps me in managing tasks. I use their git feature also to store my code. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

some features are still missing in backlog. Review collected by and hosted on G2.com.

What problems is Backlog solving and how is that benefiting you?

Backlog has become part of my daily life routine before using this tool tasks were coming from different sources like teams or excel and it was hard to manage all. Now i just open backlog and all my work is there with full details. I can see what task is assigned to me what is pending. When i finish some tasks i just update the status and everyone knows. I also use comments to talk with qa and manager inside the tasks. Now i do not need to remember anything because backlog remembers everything for me like my tasks my bugs even my code also dont need to use anyother git tool because git is inbuilt feature in backlog. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Backlog

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Dear Customer,

Thank you for your review! It's great to hear that Backlog has become a part of your daily life routine, and that it helps you with managing and tracking tasks.

Thank you for taking the time to share your experience with our product as well. If you would like to discuss any feature requests further, please send us an inquiry via the link attached.

See how Backlog improved

TP

Tejashree P.

Software Developer

Enterprise (> 1000 emp.)

7/17/2025

"Backlog loaded with features"

4.5/5

What do you like best about Backlog?

The simple interface and useful features make my development process faster and reduce my stress. once you start using backlog you will fully depend on backlog, because it makes everything easy for you like you dont need any other git tool and you can comment on tasks if need and dont need to give daily updates to your senior. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

Its sites become slow sometimes nothing else to dislike. Review collected by and hosted on G2.com.

What problems is Backlog solving and how is that benefiting you?

As a software developer i need to focus more on building and fixing code and backlog helps me do that better

it gives me a clear view of what client is expected from me and what is the current status of all tasks which are assigned to me. I do not have to ask my senior that what i have to done today which tasks are needs to be fixed today everything is mentioned there like which tasks has high priority. The best thing is that i can attach screenshots and comments so everyone can understand. It helps me to handle multiple projects i do not feel work pressure because everything is in detail. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Backlog

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Hi Tejashree,

Thank you for your review, we love to hear our customers feedback! We are happy to hear that Backlog helps you to handle multiple projects in detail, and that you find its features useful, and interface simple.

Thank you for your feedback on the site performance as well, our team will review it. Please also see the link to Backlog's System status attached.

See how Backlog improved

SS

Shivprakash S.

QA

Enterprise (> 1000 emp.)

7/15/2025

"Easy for QA"

4/5

What do you like best about Backlog?

I am QA who is testing daily on project and mobile apps and handling many bugs this tool makes the work less stressful and more smooth. I can easily assign bugs to developers and even i can comment and attach screenshots. It is now part of my daily testing routine. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

hi there are some limited features in backlog. Review collected by and hosted on G2.com.

What problems is Backlog solving and how is that benefiting you?

I am working in QA profile and assignsing task is my work in which backlog has helped me keep my testing more perfect and in manner way.

Before using backlog I was writing bugs in microsoft excel and it was not easy to track everything. When we started using backlog I just raise bug with title of the bug and screenshot of the bug and assign it to developer who is working on it. If developer didnt understand then developer can comment on it and i will reply on it. I can also check old bugs easily.

Backlog shows me all open bugs and resolved bugs which helps me alot. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Backlog

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Dear Shivprakash,

Thank you for taking the time to leave a review! We're glad to hear that Backlog is making your QA work smoother and helping with daily testing. Thanks for sharing your thoughts on the limited features. If you have any questions on this, please feel free to reach out to us at https://nulab.com/contact/ — we’d be happy to help!

LG

Luz G.

Audit Manager

Enterprise (> 1000 emp.)

3/25/2026

"Great for Ticket Tracking and Staying Organized"

4.5/5

What do you like best about Backlog?

Tracking, assigning tickets, and staying organized. Review collected by and hosted on G2.com.

What do you dislike about Backlog?

The fact that limited projects are allowed Review collected by and hosted on G2.com.

Response from Ruth Aparicio of Backlog

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Dear Luz,

Thanks for your review!

We’re glad Backlog is helping you stay on top of tickets and keep everything organized.

We appreciate your feedback on the project limit. The number of projects available varies depending on your plan.

Thanks again for taking the time to share your thoughts!