Thank you for the detailed review, we really appreciate it!

We're glad Backlog's clear task organization and visual workflow tools are reducing overwhelm, boosting accountability, helping you spot bottlenecks quickly, and improving planning. The fast initial setup is always nice to hear too!

Thanks for the honest feedback on the mobile experience and reporting. We've made big strides recently: The iOS app was completely redesigned in late 2025 (version 3.0) with a cleaner interface, faster navigation, and quick-edit features. The Android app also received a major redesign (version 3.0.1).

We don't have full offline mode or deep custom reporting yet, but we do support CSV/Excel exports from the Issues page and have various built-in progress visuals (Gantt, burndown, etc.).

Your suggestions on feature parity, offline support, and enhanced reporting are very valuable though!

Thanks again for using Backlog and helping us improve!

Dear Josh,

Thanks for your review and for sharing your experience!

We’re glad to hear that Backlog is helping you centralize your client work and make collaboration easier, without relying on emails or extra meetings. It’s great to know your clients can log in and check progress at their own pace.

We really appreciate your feedback and are happy Backlog is making your workflow smoother!

Dear Bùi,

Thanks for your review! We’re glad to hear Backlog is helping you manage tasks efficiently and that the quick setup made getting started easy. It’s great to know Backlog is helping save time and reduce mistakes in your workflow.

We appreciate your feedback on task management organization. Your input has been shared with our product team as we continue looking for ways to make Backlog even more intuitive and streamlined.

Thanks again for taking the time to share your thoughts!

Dear Nat,

Thank you for the positive review, we appreciate it!

We're thrilled that Backlog's prioritization, issue assignment, and category features are helping sync software testers/users with developers, making it easy to post bugs, categorize them, prioritize fixes, and keep everyone aligned on what needs attention next. That's a key strength for bridging those teams!

Glad there's nothing you dislike, reviews like this keep us going strong.

Thanks again for using Backlog!

Dear Nguyen,

Thank you for the positive review, we really appreciate it!

We're thrilled that Backlog's friendly UI and task tracking features are helping you create/report tasks, prioritize what needs attention first, monitor progress (yours and your teammates'), and keep projects on track. That's core to what we built: making it easy to focus on the right work and stay organized as a team.

Glad to hear there's nothing major to dislike, reviews like this keep us motivated!

Thanks again for using Backlog and sharing your experience.

Thank you for the great review, we truly appreciate it!

We're glad Backlog's user-friendly design and simple organization (with easy filtering by status like open, in progress, or closed) are making task management straightforward for you.

It's awesome to hear it's keeping communication clear and organized across staff and management, that's exactly what we aim for!

On adding photos/attachments to issues (super helpful for equipment issues!): Backlog already supports this, you can attach files (including images) directly to issues or comments.

Thanks again for using Backlog and for the positive words!

Dear Vân,

Thanks for your review! We’re glad to hear Backlog is helping you stay organized, track progress, and collaborate with your team effectively. That's exactly what we aim to support.

We hear you on the clutter. For smaller projects, you can simplify the sidebar by toggling off unused features like Wiki or Gantt charts in Project Settings. On the issues page, you can also select “view options” to hide unnecessary fields. Notifications can stack up fast, but you can adjust them in your Personal Settings to only get the alerts that matter most.

Thanks again for taking the time to share your thoughts!

Dear Ankit,

Thanks for your review!

We're glad Backlog's easy UX, quick ticket updates, and seamless setup are helping you streamline ticketing and product line management.

Thanks for the feedback on the search and filters. We understand how important a powerful search is for staying on top of issues. Backlog includes an Advanced Search feature that allows you to search across all issues, assignees, and even comments using keywords, filters, and conditions. This can help you find exactly what you need more efficiently. Please see the link below.

Thanks again for taking the time to share your feedback!

Dear customer,

Thank you for your review! We’re happy to hear you enjoy the UI and structured layout, as well as the helpful notifications. We appreciate your suggestion about including the closing date and time spent on tickets, and will definitely consider it for future updates. It’s great to know that Backlog is helping keep your team informed and on track!

Dear Beatriz,

Thank you for the fantastic review, we truly appreciate it!

We're delighted that Backlog's rich features, easy collaboration, helpful dashboard for tracking progress, and straightforward initial setup are supporting you through project challenges and launches. Having everything in one place to understand tracking and stay aligned is exactly what we aim for, glad it's standing out compared to other tools!

Regarding pricing, Backlog uses flat-rate pricing (no per-user fees), starting with a Free plan (up to 10 users), Starter at $35/month (up to 30 users), and higher tiers for unlimited users and advanced features. This lets teams scale affordably without costs spiking as you grow.

Your feedback on value is super helpful, we're always looking at ways to make it even more accessible.

Thanks again for choosing Backlog and for the kind words, they mean a lot!