--- title: Backlog Reviews meta\_title: 'Backlog Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 433 reviews by the users' company size, role or industry to find out how Backlog works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 433 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # Backlog Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Backlog but has limited features. Are you part of the Backlog team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Backlog is an all-in-one online tool designed for project management, task tracking, version control, and bug tracking, now supercharged with an AI Assistant to help you get more done with less effort. This comprehensive solution enables teams to seamlessly integrate project and code management, allowing them to plan work, monitor progress, and release code all within a single platform. By consolidating these functions and letting AI handle the busywork, Backlog enhances collaboration and efficiency, making it an ideal choice for teams looking to streamline their workflows and improve project outcomes. Backlog caters to professionals who require robust tools for managing complex projects. It is particularly beneficial for teams that operate in agile environments, where flexibility and rapid iteration are essential. With its diverse range of features, Backlog supports various use cases, from tracking tasks and managing bugs to overseeing version control and facilitating team communication. This versatility makes it suitable for both small startups and larger organizations, combining project management, issue tracking, and team collaboration into one platform without per-user pricing, so you can scale without the extra cost. One of the standout features of Backlog is its subtask management system, which allows users to break down larger tasks into manageable components. This process is now faster than ever: the AI Assistant can turn chats, notes, or meeting takeaways into clear timelines with actionable tasks at the speed of thought. This functionality promotes clarity and accountability, enabling team members to focus on specific aspects of a project without losing sight of the overall objectives. Additionally, customizable statuses provide teams with the ability to tailor their workflow according to their unique processes. Backlog also adapts to how you work with visual project management tools like Kanban-style boards and Gantt charts. Whether you prefer a big-picture view or detailed tracking, the AI Assistant helps create and update tasks quickly. For developers, built-in Git and SVN allow teams to manage code, review pull requests, and link commits to tasks without switching tools, while AI provides instant project updates and generates progress reports. Furthermore, built-in Wikis and file repositories centralize your team’s knowledge; users can leverage AI to draft, review, and polish well-structured documentation in seconds from raw inputs. Overall, Backlog stands out in the project management category by offering a comprehensive suite of tools built with trust in mind—keeping AI support fully secure by ensuring nothing moves forward without your team’s green light. Its ability to unify project and code management in one platform not only enhances transparency but also breaks down silos, enabling teams to work more efficiently. By providing a structured, AI-powered environment for collaboration, Backlog empowers teams to find answers without the deep dive, achieve their goals, and deliver high-quality results. * * * Seller [Nulab Inc.](https://www.g2.com/sellers/nulab-inc-9c44ff5b-8b59-4627-9703-f685e195f1ff) Discussions [Backlog Community](https://www.g2.com/products/backlog/discuss) Languages Supported English, Japanese Solution Type All-in-One Overview by Shinsuke Tabata Show More ## Pricing Pricing provided by Backlog. ### Free Free Per Month ### Starter $35.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/backlog/pricing) ## Top-Rated Alternatives [ ![Jira](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira") Jira 4.3/5(7,933) ](https://www.g2.com/products/jira/reviews) [ ![Asana](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Asana") Asana 4.4/5(13,855) ](https://www.g2.com/products/asana/reviews) [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,685) ](https://www.g2.com/products/clickup/reviews) [ View All Alternatives ](https://www.g2.com/products/backlog/competitors/alternatives) ## User Insights Average based on 433 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Backlog Integrations (16) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cacoo ](https://www.g2.com/products/cacoo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Git ](https://www.g2.com/products/git/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") iCal ](https://www.g2.com/products/ical/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") LambdaTest ](https://www.g2.com/products/lambdatest-lambdatest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Copilot ](https://www.g2.com/products/microsoft-copilot/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") other vertical industry ](https://www.g2.com/products/other-vertical-industry/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Redmine ](https://www.g2.com/products/redmine/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TestLodge ](https://www.g2.com/products/testlodge/reviews) Show More ![Phil J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil J.") PJ Phil J. Product and Growth Lead Computer Software Mid-Market (51-1000 emp.) 6/24/2026 "I've found something much more useful than just a project management tool" 5/5 What do you like best about Backlog? One of the first things I appreciated was having tasks, bugs, and code connected in the same place. Being able to link commits, pull requests, and issues without constantly jumping between different tools ended up being more valuable than I expected. There were plenty of times when I needed to understand why a change had been made weeks earlier, and I could go from the task straight to the related code in just a few clicks. The Gantt Charts, Kanban Boards, and Burndown Charts also surprised me in a good way. Not because they're the most advanced features on the market, but because they fit naturally into the workflow. Another thing I discovered recently is the new Backlog AI Assistant. I originally tried it out of curiosity, assuming it would be just another AI feature added because everyone is doing AI now, but I ended up using it to summarize activity, organize scattered information, and get a quick overview of project status without manually digging through the entire history. Review collected by and hosted on G2.com. What do you dislike about Backlog? The mobile app is perfectly fine for checking updates or replying to comments, but when I tried managing more complex tasks from my phone, I quickly found myself wishing I was back at my desk. It gets the job done, but it's clearly not where Backlog shows off its best side. That said, one thing I have to give it credit for is reliability. I've never run into any major stability issues or had one of those moments where the platform made me question whether I could trust it. It may not be perfect everywhere, but it's always been dependable when I need it. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? A moment when a customer reported that a function was no longer behaving as expected; the fun part was that technically the system was functioning exactly as it had been programmed but the real problem was that nobody could remember when that behavior had changed. We started the usual round of questions: "Did you make that change?" " This came from a meeting? " Was it a client request or an internal decision?" No one really knew. The interesting thing is that every response ended up inside Backlog. We found a task that had been created months before, the change discussion, customer feedback, final approval and even related commits. There was no conjecture. Since then, I’ve started to look at the Backlog differently. I stopped seeing it as a simple task manager and started treating it more like a living story of the project. In fact, more than once I’ve gone back over old decisions before starting a new feature, just to understand what problems we had tried to solve in the past. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![IRUNGU G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IRUNGU G.") IG IRUNGU G. technical lead Small-Business (50 or fewer emp.) 1/26/2026 "Backlog: Easy, Affordable Project Management with Strong Collaboration & Visibility" 4.5/5 What do you like best about Backlog? Backlog is most helpful to me as a simple, centralized way to manage projects, tasks, and team communication in one place. Its main upsides are ease of use, clear task tracking, and strong collaboration features like comments, notifications, and shared wikis. Visual tools such as Kanban boards, Gantt charts, and burndown charts help teams plan work and monitor progress. For software teams, built-in Git integration improves traceability between code and tasks. Overall, Backlog increases transparency, accountability, and productivity while remaining affordable and easy to adopt for small to mid-sized teams. Review collected by and hosted on G2.com. What do you dislike about Backlog? The least helpful aspects of Backlog i have experienced are its limited advanced features and customization compared to more powerful tools like Jira. It may feel restrictive for large or complex projects that require detailed workflows, automation, or advanced reporting. Backlog’s integrations with third-party apps are also relatively limited, which can be a drawback for teams using many external tools. Its user interface, while simple, can feel basic and less flexible for power users. Additionally, Backlog is less suited for organizations needing highly scalable enterprise-level project management or deep analytics. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? A backlog solves the problem of unclear priorities and forgotten work for me by organizing tasks in one visible, ranked list. It reduces chaos, prevents overcommitment, and makes trade-offs explicit. This benefits me by improving focus, decision-making, and efficiency, while building trust with stakeholders and creating a clear sense of progress and direction in daily work Review collected by and hosted on G2.com. Show More Response from Joanna Latarska of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12258786/official_response/edit) Dear Irungu, Thank you for your review! It's great to hear that you find Backlog to be a very helpful centralized platform to manage projects, and that its features such as Kanban boards, Gantt charts, and burndown charts help your teams with planning work and monitoring progress. Thank you for your feedback on the advanced features, customization, integrations, UI and analytics as well, our team will review it. Please also see the link to the Custom fields feature for your reference attached. [See how Backlog improved](https://support.nulab.com/hc/en-us/articles/8616310170009-Backlog-101-Project-settings#custom-fields) Current UserValidated ReviewerIncentivizedSource: Seller invite ![tan s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "tan s.") TS tan s. Small-Business (50 or fewer emp.) 4/1/2026 "Backlog: Essential for Trackable Engineering Success" 5/5 What do you like best about Backlog? I find Backlog great for keeping my engineering projects on track by breaking down big goals into bite-size tasks. I love seeing progress visually and moving tasks from 'In Progress' to 'Resolved'. Once a task is in Backlog, I can forget about it, which saves my brain for actual engineering work. I appreciate that Backlog remembers where I stopped, so I don't wonder if I've finished something. I like that when a task is complete or a comment is left, notifications pop up in Slack or Teams. The flat-rate pricing for up to 30 users is fantastic for small groups, and the built-in Wikis and Git repositories are a massive win for engineering projects. Review collected by and hosted on G2.com. What do you dislike about Backlog? It would be great if there was a 'Simple Mode' that just showed the to-do list and the board until you actually needed the heavy-duty engineering tools. A simplified Kanban board where you only see To-Do, Doing, and Done. No 'Milestones,' 'Categories,' or 'Versions' visible unless you toggle them on. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? I use Backlog to keep engineering projects on track by breaking down goals into small tasks. It helps remember tasks for me, freeing my brain for engineering work. Notifications integrate with Slack or Teams, keeping files and chats task-focused, preventing information loss. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MN Mai N. Mid-Market (51-1000 emp.) 3/31/2026 "Organizational Clarity with Powerful Integration" 5/5 What do you like best about Backlog? I like how Backlog brings clarity, order, and focus to what can otherwise be a chaotic mix of scripts, abstracts, and ideas. It's really helpful to see a list of everything that needs to be done in one visible place. I also appreciate the way it reduces stress and aligns the team by letting everyone see what's coming up next and why it matters. The software helps in keeping the Backlog clean and realistic, which is valuable for maintaining order over time. Its ability to improve collaboration is a major plus. Review collected by and hosted on G2.com. What do you dislike about Backlog? It's not perfect. Something not working as well could be overwhelming if not cleaned regularly. A backlog can grow too late, turning it into a messy list. It takes significant effort to manage. Prioritization can be challenging, especially when stakeholders have different opinions. There is a lack of visibility for non-team members, making it hard to understand the backlog without explanations. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? I use Backlog to keep track of features, additions, and projects, helping decide what to work on next. It prevents scope creep, keeps everything organized, and aligns tasks with business value. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PS Praveen Kumar S. Small-Business (50 or fewer emp.) 3/29/2026 "Efficient Bug Management, Needs Better Attachment Handling" 4.5/5 What do you like best about Backlog? I find Backlog's notification system very helpful, as it sends notifications for every change, making it easy to know the updates happening in assigned tasks. I also appreciate the attachment upload option, which is very useful for filing and fixing bugs and tasks. The ability to manage version control for filed bugs and tasks is a significant advantage, especially with managing Git based on category. When it comes to filing and filtering, the 'me' option is incredibly useful and easily accessible. The initial setup was very simple, and just logging in was sufficient. Overall, Backlog makes it easy to stay informed and manage tasks efficiently. Review collected by and hosted on G2.com. What do you dislike about Backlog? I find it frustrating that we can only upload one attachment per task, which isn't sufficient. For instance, in tasks where you're filing 3-4 test cases, you're restricted to uploading just one attachment. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? I use Backlog for filing and fixing bugs and tasks. It manages version control, is easy for accessing filed tasks, and notifications keep me updated on changes. Review collected by and hosted on G2.com. Show More Response from Ruth Aparicio of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12560883/official_response/edit) Dear Praveen, Thanks for sharing your experience with Backlog! We’re glad to hear notifications, version control, and the “me” filter are helping you stay on top of tasks. Regarding attachments, the number allowed per issue depends on your plan. We appreciate you letting us know how Backlog is supporting your workflow! Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") GC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 3/29/2026 Guest users or non-business users of the software, not included in G2 scores. "Backlog helps me track fast and accessible even on mobile via teams" 5/5 What do you like best about Backlog? I have 2 things I like in backlog. 1st I like how I can see the status of my task when i let my project be test in QA and also the Board helps me to see all pending and in progress task. And 2nd, I like is the connection between backlog and teams, this helps more to track my task status and request help anywhere I go since I can use also my phone. This helps my job work more. Backlog really helps me in work to be more ease and traceable and documented in a second especially when informing the client and same goes to me it works fast and reliable communication tool too when you don't like to interact with people but want to inform them what your task status or where is the status of your request help. Review collected by and hosted on G2.com. What do you dislike about Backlog? I don't have dislike about backlog since backlog is easily to use and navigate. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? Tracking task / request help status - this help me to be track and be informed the status of my tasks after QA. Also the connection between backlog and team, helps me to attend the task easily and solve it quick and make my client happy. Review collected by and hosted on G2.com. Show More Response from Ruth Aparicio of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12560642/official_response/edit) Thank you so much for the fantastic review! We’re thrilled to hear that Backlog is helping you bridge the gap between your mobile device and your desktop via the Microsoft Teams integration. It’s great to know that the Board view and real-time status updates are making your QA process smoother and keeping your clients happy! We also love that you highlighted how Backlog helps with 'quiet' collaboration, letting the tool handle the status updates so you can focus on the work itself. Thanks for being part of the Nulab community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nguyen Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nguyen Q.") NQ Nguyen Q. Consultant Mid-Market (51-1000 emp.) 3/25/2026 "Project management" 5/5 What do you like best about Backlog? It brilliantly merges technical essentials like Git repositories and Wikis directly with task tracking, saving developers from the constant headache of switching between different apps. The automatic Gantt charts are another standout feature, providing a crystal-clear visual of the project’s timeline without requiring any tedious manual setup Review collected by and hosted on G2.com. What do you dislike about Backlog? Backlog offers limited customization for complex or non-standard project workflows. Large projects can suffer from noticeable performance lag when handling a high volume of tasks. The mobile application is quite restricted and lacks many essential features available on the desktop version. Reporting and analytics tools are relatively basic and lack advanced analytical depth. Finally, the integration library is smaller compared to most major enterprise competitors. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? Backlog helps solve the problem of scattered task management and unclear project visibility. By centralizing tasks, discussions, and progress tracking, it allows me to stay organized, prioritize effectively, and collaborate more efficiently with my team. This ultimately improves productivity and ensures that deadlines and project goals are consistently met. Review collected by and hosted on G2.com. Show More Response from Ruth Aparicio of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12540972/official_response/edit) Dear Nguyen, Thank you for your review! We're glad Backlog's integration of Git repositories, Wikis, task tracking, and automatic Gantt charts are helping you eliminate tool-switching and get clear visibility into your projects. We appreciate your honest feedback on customization, performance with large projects, the mobile app, reporting/analytics, and integrations. We’ve shared all of these points with our product team. Thank you again for taking the time to share your thoughts. Your feedback helps us continue improving! 3/27/2026 Validated ReviewerIncentivizedSource: Seller invite ![James S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James S.") JS James S. Regional Software Engineering Lead Enterprise (\> 1000 emp.) 3/19/2026 "Intuitive Task Tracking for Small Projects" 5/5 What do you like best about Backlog? I find Backlog very easy to use and intuitive. After a quick login, I can get right into the issues and be working within a few seconds. I don't have to jump around between pages or search extensively to find what I'm looking for. I love how Backlog organizes and tracks tasks, allowing me to easily see the status of outstanding tasks, priorities, and timeframes. The client interaction feature is great as it allows clients to approve task completion with full interaction. The initial setup was very easy; I just added members and started adding tasks. I rate it a 10 for small projects with a small team and a small client. Review collected by and hosted on G2.com. What do you dislike about Backlog? It would be nice if tasks could be 'released' by version. And choosing a version would show the associated tasks. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? I use Backlog for task tracking and client interaction, which helps with organization and tracking. I see outstanding tasks, priorities, and timeframes easily, and clients can approve task completion. It is intuitive and lets me find what I need quickly without excessive searching. Review collected by and hosted on G2.com. Show More Response from Ruth Aparicio of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12512752/official_response/edit) Dear James, Thank you for your thoughtful review, it's great to hear! We're thrilled Backlog feels intuitive and fast for you: quick login to issues, easy task tracking (status, priorities, timeframes), seamless client approvals, and simple setup for small teams/projects. Giving it a perfect 10 means a lot, we love supporting lightweight, effective workflows like yours. Thanks for the version/milestone suggestion! Backlog already supports this via Versions and Milestones: - Create them in Project Settings \> Version / Milestone tab. - Assign to issues, then filter the Issues page or use Gantt charts to view all tasks for a specific version/milestone. - Mark a milestone as released, it then acts as a tracked Version for completed work. Thanks again for using Backlog and sharing such positive, constructive feedback! [See how Backlog improved](https://support.nulab.com/hc/en-us/articles/8644561686169-Add-and-edit-a-version-or-milestone) Validated ReviewerIncentivizedSource: Seller invite ![Naman B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naman B.") NB Naman B. Associate Consultant Mid-Market (51-1000 emp.) 3/28/2026 "Intuitive and Effortless Issue Tracker" 4.5/5 What do you like best about Backlog? I find Backlog very helpful for tracking the status of unresolved issues and their updates from clients, as well as noting any client remarks. I appreciate how user-friendly and intuitive the UI is, which makes it easy for new users to track and monitor statuses. It's also very convenient that clients and users can register issues with remarks at their own schedule, which helps resolve issues efficiently. The initial setup was straightforward, and around 50 to 60 people use it without any difficulty or gaps in understanding. Review collected by and hosted on G2.com. What do you dislike about Backlog? As off now there's really nothing which I have encountered to dislike or degrade about this. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? Backlog helps me track unresolved issues and their updates from clients, with user-friendly UI. I can monitor issue statuses and root causes, and clients can add remarks. It's easy to use, connecting users and clients flexibly without needing to be online 24/7. Review collected by and hosted on G2.com. Show More Response from Ruth Aparicio of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12557362/official_response/edit) Dear Naman, Thanks for your review and for sharing your experience! We’re thrilled to hear that Backlog is helping your team track issues efficiently and that the intuitive UI is making it easy for both users and clients to stay updated. It’s great to know that setup was straightforward and that so many people on your team are able to use it seamlessly. We really appreciate your kind words and feedback, it means a lot to our team! Validated ReviewerIncentivizedSource: Seller invite ![Benjamin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin E.") BE Benjamin E. Account Manager | Sport Scientist Mid-Market (51-1000 emp.) 3/20/2026 "User-Friendly Ticket Management with Room for UI Improvement" 4.5/5 What do you like best about Backlog? I find Backlog to be user-friendly and convenient for submitting support tickets, making it easy to get help for software and hardware issues. The system simplifies tracking and updating tickets, as each ticket is unique with a shareable link, which helps keep everyone in the loop. Additionally, I appreciate the templates for specific tickets that save time by reducing redundant typing. The initial setup was straightforward as well, requiring just my email and a password. Review collected by and hosted on G2.com. What do you dislike about Backlog? I think the general UI can look a little clunky at times. That's not to say it's bad, I just think there may be ways it can be a bit smoother and more intuitive. Review collected by and hosted on G2.com. What problems is Backlog solving and how is that benefiting you? I use Backlog for submitting support tickets easily. It's user-friendly and allows me to track and update tickets easily. Unique links make it simple to collaborate, and templates save me time on repetitive tasks. Review collected by and hosted on G2.com. Show More Response from Ruth Aparicio of Backlog [Editedit](https://www.g2.com/survey_responses/backlog-review-12515571/official_response/edit) Dear Benjamin, Thank you for the thoughtful review, we really appreciate your feedback! We're glad Backlog is making it easy and convenient to submit support tickets for software/hardware issues, with unique shareable links for smooth collaboration, time-saving templates, and a straightforward setup. Keeping tracking and updates simple while reducing repetitive work is exactly what we aim for in support workflows. Thanks for your feedback on the UI. We've been rolling out UI enhancements over time (like recent app redesigns for cleaner interfaces and better usability). Your input helps guide future refinements! Thanks again for using Backlog and for the honest, positive feedback! [See how Backlog improved](https://nulab.com/release-notes/backlog) Validated ReviewerIncentivizedSource: Seller invite ## Questions about Backlog? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Backlog ](https://www.g2.com/products/backlog/discussions/new) AA Ankit Agrawal • Last activity about 2 years ago What is the quick way to change the assignee of the issue 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/43229-what-is-the-quick-way-to-change-the-assignee-of-the-issue) ![Janani N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janani N.") JN Janani Nayanathara • Last activity about 2 years ago Hi all, I do not seem to find a way to track actual time spent for subtasks in Backlog. Is there any workaround you all have figured out? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hi-all-i-do-not-seem-to-find-a-way-to-track-actual-time-spent-for-subtasks-in-backlog-is-there-any-workaround-you-all-have-figured-out) [ View all Discussions ](https://www.g2.com/products/backlog/discuss) ## Pricing Options Pricing provided by Backlog. ### Free Free Per Month ### Starter $35.00 Per Month ### Standard $100.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/backlog/pricing) Backlog Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira 4.3/5(7,933) [ Compare Now ](https://www.g2.com/compare/backlog-vs-jira) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b00e507e44754cbb21d7618478c06ee8/redmine.png "Product Avatar Image") Redmine 4/5(257) [ Compare Now ](https://www.g2.com/compare/backlog-vs-redmine) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f7db08ee205fb403875959ca1ad7ec15/mantisbt.png "Product Avatar Image") MantisBT 4/5(80) [ Compare Now ](https://www.g2.com/compare/backlog-vs-mantisbt) ##### ##### Backlog Features Tasks Creation & Assignment Due Dates Task Prioritization Projects GANTT Issue Tracking Bug Reporting User Reports & Feedback Tester Reports & Feedback Team Reports & Comments Bug Monitoring Bug History Data Retention [ View More Features ](https://www.g2.com/products/backlog/features) ##### Categories on G2 [Work Management](https://www.g2.com/categories/work-management)[Project Collaboration](https://www.g2.com/categories/project-collaboration)[Project Management](https://www.g2.com/categories/project-management) [Work Management](https://www.g2.com/categories/work-management)[Project Collaboration](https://www.g2.com/categories/project-collaboration)[Project Management](https://www.g2.com/categories/project-management)[Task Management](https://www.g2.com/categories/task-management-software)[Bug Tracking](https://www.g2.com/categories/bug-tracking)[Version Control Hosting](https://www.g2.com/categories/version-control-hosting) [Show MoreShow Less](javascript:void(0);) ##### Explore More [PwC vs KPMG vs Datavail for EPM implementation: which consulting partner offers the most hands-on mentoring to help finance teams become self-sufficient quickly?](https://www.g2.com/discussions/pwc-vs-kpmg-vs-datavail-for-epm-implementation-which-consulting-partner-offers-the-most-hands-on-mentoring-to-help-finance-teams-become-self-sufficient-quickly%20)[Which capital project management platforms integrate natively with SAP and Oracle ERP systems so project cost data flows automatically into financial reporting without manual uploads?](https://www.g2.com/discussions/which-capital-project-management-platforms-integrate-natively-with-sap-and-oracle-erp-systems-so-that-project-cost-data-flows-automatically-into-financial-reporting-without-manual-uploads%20)[Which MBaaS platforms have reliable uptime SLAs and comprehensive API documentation for production deployments?](https://www.g2.com/discussions/which-mbaas-platforms-have-reliable-uptime-slas-and-comprehensive-api-documentation-for-production-deployments) [What is the most cost-effective QMS for healthcare providers?](https://www.g2.com/discussions/what-is-the-most-cost-effective-qms-for-healthcare-providers)[Which museum management platforms integrate with existing enterprise systems for teams in complex environments?](https://www.g2.com/discussions/which-museum-management-platforms-integrate-with-existing-enterprise-systems-for-teams-in-complex-environments)[Pros and Cons Details](https://www.g2.com/products/backlog/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)