--- title: BackgroundChecks.com Reviews meta_title: 'BackgroundChecks.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how BackgroundChecks.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 43 scale: '5' date_modified: '2026-07-07' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # BackgroundChecks.com Reviews **Vendor:** HireRight **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 4.7/5.0 **Total Reviews:** 43 ## About BackgroundChecks.com Streamline employee background checks and drug-testing for any size business Simple Workflow - No more data entry, paper forms, and emails. We automate collecting applicant's data, disclosures, checks, and send you alerts. Secure Data - Stop collecting Social Security Numbers (SSN) & Personal Identifiable Information (PII) on paper, faxes, or email. We secure your data with bank-grade encryption. Transparent Pricing - We keep it simple with no setup fees, no contracts, and only pay per report. Also, ask about our volume discounts. FCRA Compliance - The FCRA law requires employers to follow certain procedures with consent, adverse event notices, and disputes. We've got you covered! ## BackgroundChecks.com Pros & Cons **What users like:** - Users find the **ease of use** of BackgroundChecks.com invaluable, enjoying quick results and friendly support. (11 reviews) - Users commend the **friendly and knowledgeable customer support** of BackgroundChecks.com, enhancing their experience and satisfaction. (5 reviews) - Users value the **thorough research** and **easy communication** with staff, ensuring a top-notch experience with BackgroundChecks.com. (5 reviews) - Users value the **quick response time** of BackgroundChecks.com, effectively meeting their urgent needs with great efficiency. (4 reviews) - Users appreciate the **friendly customer support** of ClearChecks, noting quick responses and helpful assistance throughout the process. (3 reviews) - Users praise the **representative responsiveness** of BackgroundChecks.com, highlighting quick and helpful customer support experiences. (3 reviews) - Seamless Process (2 reviews) - Staff Expertise (2 reviews) - Turnaround Time (2 reviews) - Assessment Ease (1 reviews) **What users dislike:** - Users find a **lack of detail** on the website, leading to confusion and extra steps during the background check process. (2 reviews) - Users find BackgroundChecks.com **expensive** , yet value the quality of information provided for thorough background checks. (1 reviews) - Users find the **limited control options** frustrating, as employers cannot enter essential applicant information easily. (1 reviews) - Users experience **login issues** that can complicate access, but resolution typically leads to satisfactory service outcomes. (1 reviews) - Users often face **poor customer support** due to unclear information on the website, requiring additional outreach for answers. (1 reviews) - Users find the **poor UI** of BackgroundChecks.com makes navigating testing locations confusing, leading to multiple appointments. (1 reviews) - Pricing Issues (1 reviews) ## BackgroundChecks.com Reviews ### 1. Quick, Detailed Communication You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda C. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about BackgroundChecks.com?** The most helpful thing about Backgroundchecks.com is that their communication is quick and very detailed. Whenever we have questions or need an ETA, they’re great about getting back to us promptly. **What do you dislike about BackgroundChecks.com?** Sometimes it can take a while for certain background checks to come back; however, we understand that, at the end of the day, it’s up to the counties. Even so, their communication is strong. **What problems is BackgroundChecks.com solving and how is that benefiting you?** As an employer with a lot of hiring needs, BackgroundChecks lets us submit as many checks as we need without having to worry, for the most part, about long turnaround times. It helps us accomplish what we need to do, and BackgroundChecks supports us strongly throughout the onboarding process. **Official Response from Taylor Seems:** > Thank you for taking the time to share your experience with BackgroundChecks.com! We're so happy to hear that you've been able to get the support you need when contacting us. We value your trust and look forward to continue supporting your hiring needs! ### 2. Built-in Multi-County Searches — Good Quality and Long-Term Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about BackgroundChecks.com?** I like that multiple county searches are built in, so I don't have to make a decision on whether to add those for an extra fee, which can be quite high. The basic fee for this site is higher than Intellicorp, probably as a result of this feature, but in the long run it probably works out to be cheaper for better quality results. **What do you dislike about BackgroundChecks.com?** So far I haven't found anything to dislike. Good features and functionality all around. **What problems is BackgroundChecks.com solving and how is that benefiting you?** Currently the best solution it has given us is the ability for applicants to fill out the background check themselves, so we don't have to pass out and receive paper forms, do the entry, and then have to take steps to safeguard their personal information. **Official Response from Taylor Seems:** > Thank you for sharing your experience with us! We built our platform to help teams spend less time on administrative work without sacrificing the quality of their screening. So glad this is a making a difference for your team! ### 3. Critical to Maintaining Quality and Compliance in Caregiver Hiring **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about BackgroundChecks.com?** BackgroundChecks.com has proven to be an excellent solution for our business. As we hire several individuals each month, having a clear and reliable understanding of each candidate’s background is essential ... not only for the success of our organization, but also to ensure full compliance with regulatory requirements. The platform is thorough and offers a wide range of customizable screening options, allowing us to tailor checks to our specific needs. The process itself is straightforward and efficient, with results often available as quickly as the same day. What truly sets BackgroundChecks.com apart, however, is their customer support. The team is exceptionally responsive and consistently provides timely, helpful assistance. Overall, it’s a highly dependable product backed by a strong, service-oriented team. **What do you dislike about BackgroundChecks.com?** I’ve been very pleased with the product. While cost is always a consideration, the pricing is fair, competitive, and well aligned with other solutions in the market. **What problems is BackgroundChecks.com solving and how is that benefiting you?** BackgroundChecks.com provides our organization with the ability to conduct thorough, reliable background screenings on caregivers in a timely manner. This capability is critical to maintaining both the quality of our team and our commitment to safety and compliance. On multiple occasions, the platform has identified concerns that may not have otherwise surfaced, allowing us to make more informed hiring decisions and avoid potential risks. It has proven to be an invaluable safeguard in our hiring process. **Official Response from Taylor Seems:** > Thank you so much for this incredibly thoughtful review. Helping organizations make safe, informed hiring decisions is something we take very seriously, and we're so glad we've been able to do that for you. We truly value your trust and look forward to continuing to be a dependable part of your hiring process. Thank you for your trust in BackgroundChecks.com! ### 4. User-Friendly Platform with Quick Results **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Global Sales and Business Development Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about BackgroundChecks.com?** It is a user friendly platform and they provide multiple background check options. Quick results **What do you dislike about BackgroundChecks.com?** The ai chat is a nice feature for questions. But when you call the 800 number to talk to a live person, it asks you to leave a messagea and they will call you back. **What problems is BackgroundChecks.com solving and how is that benefiting you?** Onboarding new employees/verification of new employees **Official Response from Taylor Seems:** > Thank you for sharing your experience, John! We're glad to hear BackgroundChecks.com has been a helpful tool for your onboarding and verification needs. We appreciate you sharing feedback on your customer support experience as well. While our goal is always to connect you directly with a person, there may be times when our agents are assisting other customers and you're prompted to leave a message. Rest assured, our team makes it a priority to return calls quickly so your questions are resolved in a timely manner. Thank you for your continued trust in BackgroundChecks.com! ### 5. User-Friendly Experience with Quick Results **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda Z. | HR, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about BackgroundChecks.com?** It's user-friendly and results are quick **What do you dislike about BackgroundChecks.com?** Results are quick, team is very helpful when needed. Downside is it takes a while sometimes to get results back **What problems is BackgroundChecks.com solving and how is that benefiting you?** It benefit's the company because it provides multiple ways and different reports to run **Official Response from Taylor Seems:** > Thank you for your feedback, Amanda! We're glad our platform and team have helped support your screening needs. We appreciate you choosing BackgroundChecks.com and are grateful to be a trusted part of your hiring process. ### 6. Very easy to use website with prompt service **Rating:** 5.0/5.0 stars **Reviewed by:** Daryl B. | staff accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about BackgroundChecks.com?** Website is easy to use and prompt service **What do you dislike about BackgroundChecks.com?** I encountered no problems when using the site **What problems is BackgroundChecks.com solving and how is that benefiting you?** We use volunteers to help with our program delivery **Official Response from Taylor Seems:** > Thanks for your feedback, Daryl! Happy to hear you've had a positive experience, thank you for trusting BackgroundChecks.com! ### 7. Surprise fee buried in footnotes — poor CX **Rating:** 1.5/5.0 stars **Reviewed by:** Weh’yee B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about BackgroundChecks.com?** The ordering flow is straightforward, self-service, and quick to navigate. It’s easy to choose packages and submit candidate info without back-and-forth. The site feels reliable and professional, and results come through as expected. **What do you dislike about BackgroundChecks.com?** A surprise $98 fee appeared after purchase with disclosure buried in footnotes. When I asked support, I received a templated response pointing back to the fine print. Fees that materially change the price should be surfaced proactively (popup or inline warning before checkout). The lack of transparent pricing erodes trust and makes budgeting harder. **Recommendations to others considering BackgroundChecks.com:** Confirm all-in pricing before you buy—ask explicitly about add-ons, pass-through fees, and jurisdictional surcharges. Take screenshots of the checkout flow and footnotes. If transparent pricing is a priority, compare with alternatives; if you proceed here, budget a cushion for unexpected fees. **What problems is BackgroundChecks.com solving and how is that benefiting you?** I used BackgroundChecks.com to run pre-employment screens for compliance and risk reduction. The platform centralizes checks I need in one place and lets me self-serve without a sales call. That said, the overall benefit was undercut by unclear pricing that added friction to the process. **Official Response from Taylor Seems:** > Thank you for your feedback, Weh'yee. We understand that pricing transparency is critical, especially when passthrough fees can impact the total cost. These charges are imposed by local government to access court record information and are not set by our business. That said, we recognize the importance of making this information as clear and visible as possible. These potential fees are currently surfaced to customers twice prior to submitting their order. We’re continuing to improve how they’re presented so customers can better anticipate total costs. We appreciate you sharing your experience as it helps us improve. ### 8. Lightning-Fast Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Maria L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about BackgroundChecks.com?** I like their very quick customer service. **What do you dislike about BackgroundChecks.com?** There is nothing to dislike. Using the system to order a search is very clear and quick. **Recommendations to others considering BackgroundChecks.com:** I highly recommend it. The customer service is exceptional. I still remember the first search I ordered and couldn’t get it up and running. I spoke with a salesperson whose smile I could practically hear over the phone. I know that sounds weird, but it’s true. **What problems is BackgroundChecks.com solving and how is that benefiting you?** I love when I have a problem the team's response is instant and there is no push back. You receive a helpful response and issues are resolved very quickly. **Official Response from Taylor Seems:** > Thank you so much, Maria! The "smile you could hear over the phone" comment is exactly the kind of experience we work hard to create, so knowing it left a lasting impression means everything to us. We're so glad the platform has been easy to navigate and that our team has been there for you when it matters. We truly appreciate your trust in us and look forward to continuing to support you! ### 9. Quick, Deadline-Saving Volunteer Clearances Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about BackgroundChecks.com?** The service provided was limited to obtaining the clearances for our volunteers. The quick response to our needs considering a short deadline was most appreciated. **What do you dislike about BackgroundChecks.com?** Backgroundchecks.com was the secondary provider for this service which when my sign-in problems was resolved, everything went very well. We processed our volunteer check-in through CharityEZ.com, who in turn used Backgroundchecks.com for the clearances search. I had difficulty getting my Log-In to work due to some miscommunication between the CharityEZ.com and me. When resolved I was satisfied and we met our deadline. **Recommendations to others considering BackgroundChecks.com:** We did not use all of their services, but the available services provided seemed to be a complete array of checking that would be beneficial to employers. **What problems is BackgroundChecks.com solving and how is that benefiting you?** We used Backgroiundchecks.com for registering Volunteers for a MATHCOUNTS competition which requires a level 1 check to allow volunteers to interact with middle school students. **Official Response from Taylor Seems:** > Thank you for taking the time to share your experience! Your feedback is valuable to us. We apologize for any inconvenience you faced with the sign-in process and are glad it was resolved satisfactorily. Please know we are always here to support you, ensuring deadlines are met and that your screening process is running smoothly. ### 10. Easy, Affordable, and Fast Results in Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Kris L. | Director of Programs, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about BackgroundChecks.com?** It was easy and affordable, I had my report in minutes. **What do you dislike about BackgroundChecks.com?** I did not see any downsides to using this service. **What problems is BackgroundChecks.com solving and how is that benefiting you?** I needed a background check for a client and it filled my need easily. **Official Response from Taylor Seems:** > Thank you for your positive feedback! We're happy to hear you found our platform easy, affordable, and fast. Appreciate you choosing BackgroundChecks.com! ## BackgroundChecks.com Discussions - [What is ClearChecks used for?](https://www.g2.com/discussions/what-is-clearchecks-used-for) - [View BackgroundChecks.com pricing details and edition comparison](https://www.g2.com/products/clearchecks/reviews/clearchecks-review-9857448?section=pricing&secure%5Bexpires_at%5D=2026-07-08+07%3A42%3A36+-0500&secure%5Bsession_id%5D=69d9dbeb-3f9c-43ef-8be5-2b79fcd633cc&secure%5Btoken%5D=7da036af96e5f478a36302319c52d0640555f1c480ee7bb5aa250e224b9f6b89&format=llm_user) ## BackgroundChecks.com Integrations - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Jobvite](https://www.g2.com/products/jobvite/reviews) - [Lever](https://www.g2.com/products/lever/reviews) ## BackgroundChecks.com Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Generative AI** - AI Text Generation - AI Text Summarization **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Background Check Additional Functionality** - Integrations - Mobility - Messaging **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top BackgroundChecks.com Alternatives - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (389 reviews) - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (506 reviews)