--- title: Back Office Reviews meta_title: 'Back Office Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Back Office works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 5 scale: '5' date_modified: '2026-05-24' parent_category: name: POS url: https://www.g2.com/categories/pos --- # Back Office Reviews **Vendor:** Pos Solutions Australia **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 3.8/5.0 **Total Reviews:** 5 ## About Back Office Back Office allows to control your earnings with stock management and document reporting. ## Back Office Reviews ### 1. Highly Customizable, Though Not Always User-Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Madie T. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Back Office?** It's wide range of abilities = options to customize **What do you dislike about Back Office?** At times, it can be not very user friendly **What problems is Back Office solving and how is that benefiting you?** Customer managment and work orders ### 2. customer exprience agent **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Back Office?** It's easy to use the chats are lined next to each other and you can see the profile without closing the current page **What do you dislike about Back Office?** I think you need to see more information on the same page rather than opening another tab **What problems is Back Office solving and how is that benefiting you?** Seeing cx information and helping them better ### 3. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2018 **What do you like best about Back Office?** Simple to use theres not so many steps to do tasks Our company uses two different programs within Not sure is one was bought with conversion but overall this one is much easier to navigate Fast **What do you dislike about Back Office?** Not enough use within company We currently use two different systems depending on location Sometimes it freezes but we havent determined if its software or not **Recommendations to others considering Back Office:** Its easy to use and has multiple functions. **What problems is Back Office solving and how is that benefiting you?** Inventory is better & faster customer service Knowing what we have is easier now than it was at other retailers ### 4. Pretty easy to use overall and quick to learn. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Back Office?** The system makes sense from a logical point of view, such as certain actions that rely on previous actions. It is easy to learn and use. **What do you dislike about Back Office?** I wish there were more available and easier to use keyboard shortcuts on the system to make processing faster. **What problems is Back Office solving and how is that benefiting you?** It was very useful to look at KPI's for the store, based on different dates as well. We were also able to look at the specific items sold to gain an understanding of what was popular for the day or week. ### 5. Needs improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2016 **What do you like best about Back Office?** It is designed in a way that makes managing the tasks much simpler. Another positive is the way we can customize the tool to do cross platform management **What do you dislike about Back Office?** It is not very intuitive to learn the tool. It took me a while to figure out the different options in the menu. **Recommendations to others considering Back Office:** Try it to see if it is the right tool for you. **What problems is Back Office solving and how is that benefiting you?** The biggest problem that can be solved is managing multiple tasks in a single plan and gives a good snapshot of the high level tasks. - [View Back Office pricing details and edition comparison](https://www.g2.com/products/back-office/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+20%3A27%3A11+-0500&secure%5Bsession_id%5D=5a660756-d188-45e5-8454-8f29699fcdb2&secure%5Btoken%5D=56e5e77011f8d8f9da61ea738ffa3bfc9737835d2ac518ea9516865728c5fbbf&format=llm_user) ## Back Office Integrations - [Close](https://www.g2.com/products/close/reviews) ## Back Office Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts - Electronic Payments - Accounting Integration **Payment** - Credit Card Payments - Loyalty Points - Digital Wallets - UPI Payment - Meal Voucher Redemption - Gift Voucher Redemption - Cash Payment - Installment Payment - Generative AI - Electronic Payments **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance - Next Day Deposits - Electronic Payments **Marketing** - Loyalty Programs - Email Marketing **Checkout** - Barcode Scanning - Bills/ e-Receipt - Integration - Order Booking - Return/Refund - Third-Party Integrations - Mail Order **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans - Customer Accounts **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration - Electronic Signature - Pricing Management - Gift Card Management - Sales Tax Management - Receipt Management - Promotions Management - Retail Management - Commission Management - Purchase Order Management - Order Management - eCommerce Management - Price/Margin Management - Stock Management - Cash Management - Returns Management - Discount Management **Inventory Management** - Inventory Control - Low-stock Alerts - Product Categorization - Multilocation Inventory Tracking - Purchase Orders **Additional Functionality** - Data Import/Export - Check Printing - Price Optimization - Online Store Builder - Customizable Fields - Categorization/Grouping - Reporting & Statistics - Inventory Optimization - Shopping Cart - Customizable Reports - Sales Reports - Credit Card Processing - AI Copilot - Multi-Location - Mobile App - Generative AI - Automatic Backup - Label Printing - Point of Sale (POS) - Multi-Currency - Self Service Portal - CRM - Restaurant POS - Access Controls/Permissions - Inventory Tracking - Customer Accounts - For iPad Devices - SSL Security - Clock In/Out - Transaction History - Sales Trend Analysis - Activity Dashboard - API - Real-Time Data - For Retail - Offline Access - Customer Database - Payment Processing - Barcode Recognition - Real-Time Updates - Customer History - Billing & Invoicing - Ordering Automation - Retail POS - Product Catalog - Inventory Replenishment - Returns Tracking - Data Synchronization - Touch Screen **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Reporting and analytics** - Monitor Store KPIs - Real-time data - Exportable Reports - Remote Reporting - Customizable Reports **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Customer Management** - Customer Sales History - Loyalty Management - Customer Accounts - Workflow Management - Gift Card Management - Order Management - Cash Flow Management - Promotions Management - Inventory Management - Commission Management - Returns Management - Discount Management - Price/Margin Management - Lottery Management - Receipt Management - Employee Management - Fuel Management - Website Management - Financial Management - Franchise Operations Management - Lead Management - Sales Activity Management - Task Management - Calendar Management - Brand Management - Supply Chain Management - Training Management - Timesheet Management - Marketing Management - Audit Management - Document Management - Support Ticket Management - Royalty Management - Compliance Management - eCommerce Management - Retail Inventory Management - Sales Order Management - Merchandise Management - Shipping Management - Warehouse Management - Stock Management **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations - Third-Party Integrations - Order Management - Stock Management **Team Management** - Employee Tracking - Quick Employee Training - Commission Tracking - Employee Accounts and Permission - Staff Scheduling - Access Controls/Permissions - Job Scheduling **Analytics** - Sales Tracking - Guest Counts - End of Day Reports - Customizable Reports - Sales Reports **Help and support** - 24/7 Phone Support - Email and Chat Support - Account History - Webinars and Session - Customer Forum **Additional Functionality** - AI Copilot - Real-Time Data - Offline Access - Customer Database - Payment Processing - Activity Dashboard - Generative AI - Barcode Recognition - Credit Card Processing - Transaction History - Restaurant POS - Reporting & Statistics - Real-Time Updates - Customer History - Billing & Invoicing - CRM - Point of Sale (POS) - Ordering Automation - API - Retail POS - Sales Trend Analysis **Integration** - Accounting - E-commerce - Multi-store - Online Store **Additional Functionality** - Reporting & Statistics - Data Import/Export - AI Copilot - Multi-Location - Loyalty Program - Billing & Invoicing - CRM - Electronic Signature - Performance Metrics - Mobile Access - Point of Sale (POS) - Barcode Recognition - Payment Processing - Order Processing - For Field Service - Email Marketing - Collaboration Tools - Automatic Re-ordering - Onboarding - Activity Dashboard - Search/Filter - Forecasting - API - Customer Database - Alerts/Notifications - Data Security - Franchise Intranet - Construction Tracker - Credit Card Processing - Customizable Templates - Data Synchronization - Inventory Optimization - Sales Trend Analysis - Inventory Replenishment - Real-Time Monitoring - Real-Time Updates - Reporting/Analytics - For Retail - Offline Access - Multi-Currency ## Top Back Office Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,183 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (354 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews)