DG

Dave G.

Principal

Small-Business (50 or fewer emp.)

7/28/2022

"Unmatched Customer Service"

5/5

What do you like best about Back At You?

I've finally found a platform that is easy to use and backed by great customer support and marketing gurus. Thanks, Derrick and Rick. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

I haven't found anything yet. Keep up the good work! Review collected by and hosted on G2.com.

TI

Tree I.

Real Estate Agent

Small-Business (50 or fewer emp.)

10/20/2021

"My Social Marketing Assistant!"

5/5

What do you like best about Back At You?

Back at You has been a lifesaver for me as a new realtor getting started with all things social for my business! With so many things to do, having to sit down and plan out postings for social media outlets was such an overwhelming and stressful task, and Back at You has lifted that weight off my shoulders! It's like I have a Social Media posting assistant working for me! Knowing that postings can also be reviewed or changed/updated is also awesome! I can add a personal touch to some when I have time to go in and review them, or even add more social outlets to the post if I want to. It's really been the best thing that's happened for me in my business that my broker signed up for! Review collected by and hosted on G2.com.

What do you dislike about Back At You?

The only thing I would suggest for improvement on Back at you is to add hashtags for postings, especially for postings to Instagram. Review collected by and hosted on G2.com.

Recommendations to others considering Back At You:

If you are on the fence about using Back at You, think about the time you spend trying to figure out social media post planning, and think about how you can better utilize that time by having Back at You be your assistant and do it for you! Review collected by and hosted on G2.com.

What problems is Back At You solving and how is that benefiting you?

Back at you has solved the stress and anxiety I had when sitting down and staring at my calendar trying to figure out what to plan for postings to social media outlets daily! The benefits of not wasting time coming up with ideas for postings, even though I'm a creative person and could easily do it, I realized for this business, that someone else needed to help me out here! I could then post my own personal posts when I have the time and want to, but I realized I needed to stop wasting time and use my time helping my clients find or sell homes!! Back at you has solved this problem for me! Review collected by and hosted on G2.com.

DR

Diane R.

Systems Administrator

Mid-Market (51-1000 emp.)

9/30/2021

"Great program, outstanding help team"

5/5

What do you like best about Back At You?

Very robust program. Very helpful and responsive support team. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

Nothing. All of my questions are answered quickly. Review collected by and hosted on G2.com.

JD

June D.

Realtor at Realty Masters & Associates

Small-Business (50 or fewer emp.)

6/3/2021

"Back At You's product is the best in the industry and so is their Client Success team!"

5/5

What do you like best about Back At You?

I love the leads that Back At You produces. I am in their Diamond Annual plan, and I consistently receive new seller leads that have turned into listings and closings. I get an ROI. I work closely with Michael Caden and Michael is very strategic with his advice. Michael and Back At You deliver a white glove treatment. Michael helps shine a light on my expertise and I lean on theirs. The product has impressive ease of use and automation. They are always adding on new features and they have the best support team out there. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

There is nothing that I dislike about the product or the support I receive. Review collected by and hosted on G2.com.

What problems is Back At You solving and how is that benefiting you?

It saves me so much time! They help me market all my listings on Social Media and they run paid ads to generate Seller Leads from Social Media. These leads have closed! I highly recommend Back At You. Their Social Media Center helps me have a professional presence online and share my expertise with my target audience. Review collected by and hosted on G2.com.

KW

Katrina W.

Real Estate Agent, Admin of my Team

Mid-Market (51-1000 emp.)

9/28/2021

"THE BEST OPTION: "BACK AT YOU" - "Back At You" is a fabulous resource!"

5/5

What do you like best about Back At You?

The platforms "Back At You" has developed are easy to use, and they bring leads. People say they see me everywhere, but "Back At You" practically all I use, so that tells me they are getting my brand out into the world. Thank you "BACK AT YOU"! Review collected by and hosted on G2.com.

What do you dislike about Back At You?

I'm not too fond of the fact that I need to come in and hook up the social media that becomes disconnected. Review collected by and hosted on G2.com.

NG

Nancy G.

Realtor

Small-Business (50 or fewer emp.)

9/22/2021

"Best Automated Social Media Content Provider!"

5/5

What do you like best about Back At You?

The customer service is great.

They are real people.

The content is engaging for my audience.

The platform is easy to use and understand.

The option to advertise listings is very easy. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

I wish there was more branding involved, but it's very consistent which I appreciate. Review collected by and hosted on G2.com.

DO

Daniel O.

Small-Business (50 or fewer emp.)

8/21/2020

"Outstanding customer service"

5/5

What do you like best about Back At You?

Whenever there's been an issue I've reached out and have always received a prompt reply. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

I haven't found anything that I dislike. Review collected by and hosted on G2.com.

LH

Lindsay H.

President

Small-Business (50 or fewer emp.)

2/11/2021

"10 stars - not necessarily for the platform, but specifically for Bradey in the Support Department."

5/5

What do you like best about Back At You?

I'm giving Back At You 10 stars, not necessarily for the platform, but specifically for Bradey in the support department.

Bradey in the support department has worked with me day and night to figure out workarounds in Back At You to align with what my company is hoping to accomplish. He thinks out of the box and has been reliable and responsive in working with me to help meet important deadlines.

As a Realtor® and Marketing Agency owner, I think Back At You offers so many great features such as the open house sign in, QR Code features, CRM capabilities, automated social media posting, postcards, email campaigns created at the agency level for agents to utilize, etc. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

None of the features I mentioned above are 100% usable without experiencing some sort of glitch or actually work without some kind of issue.

About 9.9 times out of 10, the support requests I call or email in are sent to the development team and not ever followed up on again unless I call and ask the status.

I work for a billion-dollar real estate agency with tech-savvy agents, which, are probably not the typical Back At You demographic.

Presumably speaking, the support Back At You often receives is most likely forgot password requests - which explains the lack of attention to detail in the functionality working from beginning to end. Review collected by and hosted on G2.com.

JL

Julie L.

REALTOR

Mid-Market (51-1000 emp.)

1/21/2021

"Michael Is Truly A Success Coach"

5/5

What do you like best about Back At You?

The best part for me is I have 1 Coach, he knows my name, he encourages me, applauds my success, and provides positive feedback and redirection when I'm making decisions that are counterproductive or move me away from my desired goals. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

I would like to be able to communicate with someone on the chat at the time I'm available, instead of having to wait for a callback that may happen minutes or hours later when I'm unable to answer the phone. This doesn't happen all the time. Review collected by and hosted on G2.com.

JB

Jayne B.

Salesperson

Small-Business (50 or fewer emp.)

1/4/2021

"Great Client Support and Results for this Social Media Marketing Platform"

5/5

What do you like best about Back At You?

I love the content that it allows me to have. This gives me the tools that I was not doing to reach people. Quality Video's and Ad's to reach the public. Getting me front and center to the leads that I need. Beautifully done. Review collected by and hosted on G2.com.

What do you dislike about Back At You?

I am not tech savvy and this can be frustrating. But the assistance Michael Caden is giving me is generous and I have the ability to do things that I would never have done. Review collected by and hosted on G2.com.