--- title: Azure Bot Service Reviews meta\_title: 'Azure Bot Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Azure Bot Service works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Azure Bot Service Reviews & Product Details Azure Bot Service enables developers to create conversational interfaces on multiple channels while Language Understanding (LUIS) helps developers create customized natural interactions on any platform for any type of application, including bots. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Azure Bot Service Community](https://www.g2.com/products/azure-bot-service/discuss) Show More ## Top-Rated Alternatives [ ![Google Cloud Dialogflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Dialogflow") Google Cloud Dialogflow 4.4/5(137) ](https://www.g2.com/products/google-cloud-dialogflow/reviews) [ ![Amazon Lex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amazon Lex") Amazon Lex 4.2/5(43) ](https://www.g2.com/products/amazon-lex/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/azure-bot-service/competitors/alternatives) ## User Insights Average based on 16 real user reviews. [Log in to unlock pricing and user insights](/login) ![Ivan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan Z.") IZ Ivan Z. Chief Technology Officer Small-Business (50 or fewer emp.) 12/16/2021 "Good platform to make one chat bot for many messengers" 3.5/5 What do you like best about Azure Bot Service? It`s really good that you are focusing on business logic and not on each messenger`s implementation details. This platform is fully native to MS Azure Cloud and takes most of the security aspects. Building of chat bot is like playing with LEGO blocks. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? This service tries to build single abstractions for the most common building blocks of many chats but if you need to build not just a simple Chat Bot - you still should implement each messenger`s API, and this becomes not so easy with this framework. There are some troubles with testing the same chat bot for different messengers. If you write code using Dot NET - you have no problems. But you will have them a lot when you choose Java or smth else. Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: Use .NET to write code using this platform Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Making Chat Bot for Telegram, Viber and Facebook Messenger Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![ritwij a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ritwij a.") RA ritwij a. Software Engineer Enterprise (\> 1000 emp.) 12/23/2021 "Enables you play with your data to build intelligent, multi-utility enterprise-grade bots." 5/5 What do you like best about Azure Bot Service? It minimizes the complexity in development. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? Customization is slightly painful and requires more time Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Creating bots using the Microsoft Bot Framework and hosting it using Azure Bot Service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Zayed R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zayed R.") ZR Zayed R. Programmer Analyst Enterprise (\> 1000 emp.) 8/17/2020 "Build a professional chatbot with Azure bot service" 4/5 What do you like best about Azure Bot Service? Building the AI-based chatbot with LUIS and QnA maker. Easy to intreated with bot channel. And create bot logic with your own preferabe programming languages(C#, python) Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? There is less option to integrate with other framework. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Creating a professional Chatbot to response the required queries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VK vimal k. Technical Lead Mid-Market (51-1000 emp.) 1/2/2019 "Azure Bot Service - Intelligent Bot Development" 4/5 What do you like best about Azure Bot Service? The combination of AI and personal interactions can provides valuable insights & data so Microsoft provides template bots by which we can start development quickly . Microsoft framework provides us the tools to start developing easily . Also the cost of running the framework is low , so we just pay for hosting the bot . Also the platform is cross-platform and binaries are provided for Windows , Linux and Ubuntu . We can also host on other cloud services . Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? The main drawback is when implementing the critical part of bot , no framework is useful . Also language understanding service (LUIS) sometimes wrong parses semantic user queries . Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: Azure bot service is fully integrated into Azure, it means a good customer support , pay by usage billing and reporting . Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? With Azure bot service, we start development in a few minutes with out of the box templates and reach your audience across the multiple supported channels or provide custom experience in our app or website using web chat. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite TJ TJ J. Enterprise architect Enterprise (\> 1000 emp.) 12/26/2018 "Build your first ChatBot with amazing Azure Bot SDK and LUIS" 4.5/5 What do you like best about Azure Bot Service? It amazed me when I started building my first ChatBot using Azure Bot framework, cognitive services. I used C# to develop first Bit application. Initially you will feel overwhelmed witht so many things need to consider and follow step by step structured approach to build you first application, integrate with NLP / LUIS, host your web services at azure, connect to database, identify intents and answers and then test using emulator comes with SDK. Still it is one of the simple SDK comes from Azure that will let you build your Bot using Bot framework and LUIS relatively easy way. Though LUIS is still maturing still it amazed me. Bot Dev portal will help you to use the framework and bot connector will help you to place your bot in more than 10 channels including Web, FB, Slack, Twillio and so on. Fairly robust SDK and you will enjoy your bot development. NB: used MongoDB as backend database. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? Connection problem - I have observed intermittent connection problem with multiple channels, specially FB. LUIS is still maturing. User Interface is not best but emerging. Applications development, use of cognitive services, integrations with LUIS, Channels, hosting database & services and training your bot is little overwhelming. Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: Absolutely. May be many things need to be considered before you start developing your first bot application using Azure Bot framework but I can summarize those for you here: 1. Pick programming language : Node JS or C# 2. Have you MSDN account ready for Azure, Dev Portal, LUIS 3. Create VM for a DB. Use NoSQL for better results. 4. Host your bot application (using Bot services) in Azure. 5. Identify Channels, complete integrations. you may need SDK of different channels like FB. 6. Integrate LUIS. Train you bot 7. Use Emulator to test your Bot. You will be amazed! Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Providing first level of support to reduce load from live chat agent. more than 60% questions asked to our livechat agents are simple enough to be answered by a bot if it can understand the intent correctly and trained properly. Chat bot has great benefit of 24x7 availability and can reduce significant load from live chat agent Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Chen Eric F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chen Eric F.") CF Chen Eric F. Lead Project Coordinator Computer Software Small-Business (50 or fewer emp.) 1/3/2019 "Great AI usage" 4.5/5 What do you like best about Azure Bot Service? The implemented Ai makes this a great chatbot, I have implemented this in many of my projects at work for our website for easy and efficient communication and answering general customer questions. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? It can be restricted in the settings and customizations but overall the product is really great and not many on the market with such advanced features. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Creates a great chatbot for customers needing their answers answered and not many problems have arisen besides the limitations on customizations to the AI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") GF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/17/2018 "Great bot service with AI chat bot" 4/5 What do you like best about Azure Bot Service? Easy to subscribe, develop and integrate. The web services are very easy to consume in a project, it also offers a user guide which is very helpful for integrating. SDK are very simple and easy to use. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? I am still exploring it and I have not found any disliking feature till now. Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: I would definitely recommend to others. It is very simple to integrate and easy to use. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? In our application , a lot of users have very basic queries for which they contact helpdesk where an agent has to look into the KB scripts and answer. This was easily replaced by MS bot service, it helped us by reducing the tickets count and overhead. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Shivangi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivangi K.") SK Shivangi K. Sr. Business Analyst Mid-Market (51-1000 emp.) 12/28/2018 "Best bot service" 5/5 What do you like best about Azure Bot Service? bot service allow you to be availble and reach large amount of audience without minimum fuss It is quite efficient with communication as it imposible for human to handel large amount of vustomers at once Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? Biggest drawback of using chat bot is that they can only answer those query for whom they are trained Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: it is best bot service Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Using it on clients websites Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Enterprise (\> 1000 emp.) 11/18/2018 "Create your chat bots according to your needs" 4/5 What do you like best about Azure Bot Service? The implementational idea is quite good,lets you create the kind of chat bot according to your needs with integration of development kits like Nodejs and other .They provide scal on demand service so that you can extend it anytime. Smart recommendations, translation and auto-detection of users in pics and all makes it a great service overall Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? The only problem is that it doesn't have a big community.You can;t get enough of information or resources if you are stuck. Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: If you want to cut back the manual resources and want to give your organization a head start with artificial intelligence then you should give it a try Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? General customer support and heldesk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![AYUSH V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AYUSH V.") AV AYUSH V. Intern Enterprise (\> 1000 emp.) 4/27/2018 "Amazing service build over serverless to make bots in a jiffy! " 4.5/5 What do you like best about Azure Bot Service? 1. The best part is simplicity. you have everything from CosmosDB to LUIS. Everything under one place. 2. Integrations - NodeJS and C# based SDK is just everything you need. 3. Models - Waterfall to one-by-one model , They have covered everything in amazing docs. 4. Insights - Microsoft has inbuilt support for seeing the stats for bot. 5. One click Deployment . I really liked the easy deployment process. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? 1. I think Bot service should allow users to host bot easily over other cloud and have control over services easily. 2. Might be expensive if deployed with other MS services with many instances. Review collected by and hosted on G2.com. Recommendations to others considering Azure Bot Service: Use CosmosDB instead of SQL. Keep bot assets as minimum as possible. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Scalability. Bot service solves problem for scalability. It seamlessly fits with facebook and slack. That's all I always wished for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Azure Bot Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Azure Bot Service ](https://www.g2.com/products/azure-bot-service/discussions/new) GU Guest User What is Azure Bot Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-azure-bot-service-used-for) [ View all Discussions ](https://www.g2.com/products/azure-bot-service/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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