--- title: Azure Bot Service Reviews meta\_title: 'Azure Bot Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 16 reviews by the users' company size, role or industry to find out how Azure Bot Service works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 16 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Azure Bot Service Reviews & Product Details Azure Bot Service enables developers to create conversational interfaces on multiple channels while Language Understanding (LUIS) helps developers create customized natural interactions on any platform for any type of application, including bots. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Azure Bot Service Community](https://www.g2.com/products/azure-bot-service/discuss) Show More ## Top-Rated Alternatives [ ![Google Cloud Dialogflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Dialogflow") Google Cloud Dialogflow 4.4/5(137) ](https://www.g2.com/products/google-cloud-dialogflow/reviews) [ ![Amazon Lex](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amazon Lex") Amazon Lex 4.2/5(43) ](https://www.g2.com/products/amazon-lex/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/azure-bot-service/competitors/alternatives) ## User Insights Average based on 16 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") GC Verified User in Computer Software Small-Business (50 or fewer emp.) 12/12/2018 "Connection Problems" 2.5/5 What do you like best about Azure Bot Service? We like that you can create a chat bot on Azure in a relatively short period of time. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? We had connection problems with this service and found it to be unreliable. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? We created a weather chat bot for our customer that used natural language. We found that it was easy for the customer to talk to the bot. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") GR Verified User in Retail Small-Business (50 or fewer emp.) 1/3/2019 "Overall I had a positive experience" 5/5 What do you like best about Azure Bot Service? I like how easy it is to access this program and how user friendly this product is. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? I do not have a negative experience to report for this product. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? This product allows me to communicate with customers on our store website. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") GM Verified User in Music Small-Business (50 or fewer emp.) 1/3/2019 "Good and easy" 1.5/5 What do you like best about Azure Bot Service? Easy to use. Fast download. Can be used for more then business things Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? Couldnt remember the name of app to download Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Organizing. I use it for at home business Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") GC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 12/5/2018 "Easy to get started" 3.5/5 What do you like best about Azure Bot Service? It is very easy to get a basic bot set up with some basic responses and a starter project. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? Once you are past the basic setup there is a bit of a learning curve Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? I used it to create a bot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Harshvardhan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshvardhan S.") HS Harshvardhan S. Software Developer Education Management Small-Business (50 or fewer emp.) 7/25/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Simple way to create chat bots" 3/5 What do you like best about Azure Bot Service? ease of designing the flow of bots at the same time letting us configure our custom requirements. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? There are no much deep resources available to understand the architecture of azure bot service. Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Automated support system for various industries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 8/13/2018 "Azure bot service works great" 5/5 What do you like best about Azure Bot Service? Worked on Azure bot api and services to build some for Microsoft Teams bot. API works great and service is agreat add on to it. Review collected by and hosted on G2.com. What do you dislike about Azure Bot Service? Not many help tutorials out there. This is normal for newer products but makes life difficult Review collected by and hosted on G2.com. What problems is Azure Bot Service solving and how is that benefiting you? Build auto bot for Teams Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Azure Bot Service? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Azure Bot Service ](https://www.g2.com/products/azure-bot-service/discussions/new) GU Guest User What is Azure Bot Service used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-azure-bot-service-used-for) [ View all Discussions ](https://www.g2.com/products/azure-bot-service/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/azure-bot-service/pricing) Azure Bot Service Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_348e00c7b6abfb490e202d9b82e3694d/google-cloud-dialogflow.png "Product Avatar Image") Google Cloud Dialogflow 4.4/5(137) [ Compare Now ](https://www.g2.com/compare/azure-bot-service-vs-google-cloud-dialogflow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b3390b4cc3d92e87d570895f7358c003/amazon-lex.jpg "Product Avatar Image") Lex 4.2/5(43) [ Compare Now ](https://www.g2.com/compare/amazon-lex-vs-azure-bot-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0a4821d4e1ff786c18592300fce07e3f/kore-ai.jpg "Product Avatar Image") Kore.AI 4.6/5(505) [ Compare Now ](https://www.g2.com/compare/azure-bot-service-vs-kore-ai) ## Work at Microsoft? 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