--- title: Azure AI Bot Service Reviews meta\_title: 'Azure AI Bot Service Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Azure AI Bot Service works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 10 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Azure AI Bot Service Reviews & Product Details Microsoft Bot Framework provides tools needed to build and connect intelligent bots that interact naturally. * * * Seller [Microsoft Bot Framework](https://www.g2.com/sellers/microsoft-bot-framework) Discussions [Azure AI Bot Service Community](https://www.g2.com/products/azure-ai-bot-service/discuss) Show More ## Top-Rated Alternatives [ ![Botpress](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Botpress") Botpress 4.5/5(508) ](https://www.g2.com/products/botpress/reviews) [ ![Google Cloud Dialogflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Cloud Dialogflow") Google Cloud Dialogflow 4.4/5(137) ](https://www.g2.com/products/google-cloud-dialogflow/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/azure-ai-bot-service/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 11/21/2023 "Intuitive and Multi-Channel Chatbot Framework" 4/5 What do you like best about Azure AI Bot Service? The MS Bot Framework provides a well documentation, easy to use, native integrations with MS products, and proactive messaging platform that is optimized to work with multiple channels. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? At some point in time along your journey, you will inevitably out grow Microsoft Bot Framework depending on your use case is my experience. Microsoft will at this time shift you to their partner ecosystem to pair you up with a 3rd party provider. This is all fine because this is the way Microsoft operates with certain solutions where custom solutions outweigh the natural product use case. The only thing I wish was that you did not have to shift to a 3rd party platform to learn a new skin for development just to realistically at the end of the day user backend Microsoft services. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? Microsoft Bot Framework solves for higher education chatbot services tailored to the student, faculty, and employee experience. The service provides streamlined automated flows within a chatbot setting that allows for ease of use and reduction of interactions in an automated fashion on normal channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AK Aleksei k. Senior Application Developer Information Technology and Services Mid-Market (51-1000 emp.) 8/29/2023 "Bot Framework, I mostly like" 4.5/5 What do you like best about Azure AI Bot Service? It being used among my internal development team to build and roll out intelligent bots that can operate across a range of platforms including web browsers, mobile devices in accordance with the client's requirements. It has a wide range of features, such as modular SDK , a bot emulator and a number of pre-trained AI models, that assist my team in creating bots. It is a quick and simple method for getting started with Bot Development that offers a conversational user interface for both new and existing apps and services. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? It is a good platform for creating numerous type of bots but only support few programming languages we are not able to create a bot in another language using Microsoft Bot Framework. We were not able to creat a bot that perfectly satisfy our client needs due to its Directline's limited customizability. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? It saves our significant amount of time and money byb providing number of pre-built component and services that helps us to quickly deploy the created bot. We developed a bot for one of our client who communicates via phone and email and thus receives a large number of calls and mail, by offering a round the clock assitance and cutting down wait time, the bot ceated enhances the client customer services. By promoting goods and services generating leads, and cultivating customer relationship various created bots help to improve marketing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MH Monica H. Senior Software Engineer Information Technology and Services Mid-Market (51-1000 emp.) 8/27/2023 "My Comprehensive review of Microsoft Bot Framework" 4.5/5 What do you like best about Azure AI Bot Service? We have started using it for our in-house development team, due to its ability to deploy and a single bot can access numerous other platform like Microsoft team and slack. Bot can be comprehend and interpret natural language input from users due to its integration of language understanding Intelligent service (LUIS), this makes it more user freindly which ultimately enhance the interactions. Strong libraries and tools are provided by the bot Builder SDK for ceating bots using well-likes programming language like C# and Node.js, it enables easy creation of sophisticated bots with lots of features. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? Initially when we started using it for the bot developmentand we have faced little complexicity. Integration of a local bot with another skills bot cannot be tested. For those who have never programmed before, building sophisticated bots with intricated conversational flows and integration can have steep learning curve. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? When we are creating the bots using this platforms it offers round the clock customer service, respondng to frequent questions and resolving problems devoid of human involvement. Waiting time is reduced and client satisfaction is increased. Bots can automate and handle many interactions at once business can handle rising demand without putting a strain on their resources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RS Richa S. Tech Support head Information Technology and Services Mid-Market (51-1000 emp.) 9/4/2023 "Fantastic tool for Bot Creation" 4.5/5 What do you like best about Azure AI Bot Service? It's a great place to learb bit developmenr and get assistance with the issue because Microsoft Bot Framework has a sizable developer community and resources. It has a visual authoring tool called Bot Framework Composer makes it simple to create Bot without writing any code. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? For developers who are new to bot development,itcan be challenging to learn and use.Knowing where to begin can be challenging due to platform abudance of features and options. When a lot of user are using a bot it can be slow to respond. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? In order to improve customer satisfaction and cut costs,businesses can use bots to provide customer service around the clock. Bots can be used to engage and increase brand loyalty. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ajit K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ajit K.") AK Ajit K. Senior Engineer Mid-Market (51-1000 emp.) 8/15/2023 "Microsoft bot framework" 5/5 What do you like best about Azure AI Bot Service? It's very wonderful platform to build , test and deploy any type of AI bots. It helps a lot reducing customer queries. It's is indeed platform when you have auto approvals. You can easily creates bots using this framework and you can integrate them with also as per customer requierments. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? There should be proper guidance to new users how can we use it in specific requirements and their best practices rest everything is awesome for now in this platform Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? It's solves our customers queries because in each step we have set solutions for customer queries based on their questions so that it avoids direct in person communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/27/2023 "An Another Useful AI tech for Devs from Microsoft" 4/5 What do you like best about Azure AI Bot Service? I liked the flexibilty of the Microsoft Bot Framework, as it can be used to build chatbots for web, mobile, Microsoft Teams and more. its also user-friendly and accessible, especially if people are already familiar with Microsoft technologies. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? The framework's integration with Microsoft services is good but the same might be drawback for those who wants to use it for 3rd party services Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? The Cross-Platform Development is the major pro of the framework. The chat bots can now be made without worrying about the platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PK Pooja K. Enterprise (\> 1000 emp.) 4/7/2023 "Smart bot using MS bot framework" 4.5/5 What do you like best about Azure AI Bot Service? Microsoft bot framework is easy to use and helps to build bots. I am building a chatbot using the MS bot framework. It is very convenient. As a developer, your life gets easy with Microsoft bot framework, which provides a platform to test and deploy your bot. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? Unable to test Integration of local bot with another skill bot. You have to struggle there, but otherwise, it is perfect. It has excellent performance. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? It provides an easy platform to build a bot and test it. You can test API integrated with your bot and deploy integrations. It enhances the overall development performance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic KS Kiran S. Analytics Analyst Small-Business (50 or fewer emp.) 8/17/2023 "Best Framework in Market" 5/5 What do you like best about Azure AI Bot Service? Quick and easy way to start building bots, providing a conversational interface for new and existing apps or services. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? Does not support Natural language processing Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? Can collect data from millions of sources Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Cesar Daniel Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cesar Daniel Z.") CZ Cesar Daniel Z. Senior Angular Developer Small-Business (50 or fewer emp.) 8/24/2021 "With Composer you have the perfect environment to create bots!" 3.5/5 What do you like best about Azure AI Bot Service? Bot Framework is not the "easier tool" to use when you're creating Bots, but if you combine it with Bot Framework Composer, then it becomes a really really useful tool. That's the most I like because the GUI of Composer actually helps a lot. Also if you want to develop your services based on Bot Framework, there is DirectLine which helps you also! and it includes a webchat that you can adapt pretty easy. Finally the NLP from Luis is really really easy to use! Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? Three things I don't like. One is that the Bot can become really really heavy so if you use for example DirectLine, it can take tons of time to answer a request... The second one is that it requires tons of jobs related to accomplishing complex things like a Transcript service, or stuff like that... and the third one is that the documentation for example for DirectLine is really hard to understand since there are no examples on how the return from the Bot works. Review collected by and hosted on G2.com. Recommendations to others considering Azure AI Bot Service: Take your time to learn Bot framework and how it works from DirectLine, how to create transcripts, connect it to support services (like Kustomer), or to other services like Twilio, think about everything before you begin or you are going to end with tons of weird things. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? We have a client that had like 1 million calls every year from customers trying to get support, we created a bot that connected to Twilio is answering those calls first trying to create the service requests instead of the agents, we reduced the calls by 33-35%, and we are growing the bot to increase this percentage up to 50% Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Amrin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amrin K.") AK Amrin K. Backend Engineering Manager Enterprise (\> 1000 emp.) 12/2/2021 "Microsoft Bot Framework Review" 5/5 What do you like best about Azure AI Bot Service? It provides complete backend environment and support exclusively to build and deploy Chatbots. Review collected by and hosted on G2.com. What do you dislike about Azure AI Bot Service? Limited integration with downstream channels. Publishing to other cloud services is difficult. Review collected by and hosted on G2.com. Recommendations to others considering Azure AI Bot Service: If your project is to exclusively build bots yo be deployed in Azure Cloud with not much integration with 3rd party tools, then MS Bot framework will be convenient and perfect choice. Review collected by and hosted on G2.com. What problems is Azure AI Bot Service solving and how is that benefiting you? Building and Deploying Chatbots and Voicebots for automating business support tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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