Mike B.

Chairman

Computer Software

Enterprise (> 1000 emp.)

6/23/2026

"One platform for user Authentication, Notifications, and customer Engagement"

5/5

What do you like best about Dexatel?

As a SaaS company, communication touches almost every part of our product. We switched from another vendor to Dexatel and have been much happier with the overall experience. We use Dexatel for user verification during signup, login authentication, password resets, billing notifications, product updates, onboarding reminders, and customer engagement campaigns. what i like most is that we can manage SMS, WhatsApp, email, and other channels from a single platform instad of juggling multiple vendors. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

The Platform covers most of our requirements Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Before Dexatel, user communication was fragmented across different providers. Authentication messages, onboarding emails, and customer notification were all managed separately, which created extra work for our team and made reporting difficult. We also experience occasional OTP delivery issues that affected user onboarding.

After changing vendors and moving to Dexatel, our verification process became more reliable onboarding completion rates improved, and customer communication become much easier to manage. We are significantly happier with the service and overall performance compared to our previous provider. We now have a consistent way to engage users throughout their entire lifecycle-from account creation and authentication to onboarding, retention, and product updates. The result has been smoother user experience, fewer support tickets and better engagement across multiple customer touchpoints Review collected by and hosted on G2.com.

Stuart S.

CEO

Financial Services

Mid-Market (51-1000 emp.)

6/22/2026

"A Great Tool for Recovering Carts Driving repeat purchases"

5/5

What do you like best about Dexatel?

We originally started using Dexatel for transactional messages like order confirmatons and delivery updates, but over time it became a much bigger part of our customer engagement strategy. We now use it for abandoned cart reminders, personalized discount offers, flash sales, loyalty campaigns, and post-purchase follow-ups.

What i like most is the ability to reach customers through the channels they actually pay attention to. Instead of sending every promotion through email and hoping it gets opened, we can use SMS, WhatsApp, and email depending on the customer and the type of message, The flexibility has helped us create much more targeted campaigns. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

Nothing significant so far they are very amazing Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Like many e-commerce businesses, we were losing a significant number of potential orders through abandoned carts. We also struggled to get visibility on promotional emails. After implementing Dexatel, we started sending abandoned cart reminders, personalized discount codes, restock alerts, and special offers based on customer behavior.

The results were noticeable. We recovered more abandoned carts, promotional campaigns generated higher engagement, and repeat purchases increased. At the same time, customers stayed informed with order confirmations and delivery updates. Having noth transactional and promotional messaging in one platform has helped us build stronger relationships with customers while generating additional revenue from existing traffic Review collected by and hosted on G2.com.

Saru A.

CEO @ Iron Roots, social-first creative agency.

Marketing and Advertising

Small-Business (50 or fewer emp.)

6/22/2026

"Greate for Account Verification and user Notifications"

5/5

What do you like best about Dexatel?

We run an online platform where users are constantly signing up, logging in, resetting passwords, and interacting with the product. We use Dexatel for OTPs, two-factor authentication, password resets, login alerts, and general user notifications. what we've been happiest with is the reliability. verification codes arrives quickly, and we haven't has to spend much time worrying about delivery issues.

we also like having SMS, WhatsApp, and emails available in one place. Different users respond to different channels, so having that flexibility has been really useful. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

Nothing major comes to mind. There are always small things that could be improved but overall the platform has worked well for us. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Before Dexatel, we occasionally has users complaining that verification codes arrived late or not at all. Those issues might seem small, but they create a lot of frustration when someone is trying to sign up or access their account. We were also using multiple tools for different types of communication, which became difficult to manage as we grew.

Since switching to Dexatel, account verification has been much smoother, password reset requests generate fewer support tickets, and user notifications are easier to manage. The biggest benefit is that our team spends less time dealing with communication issues and our users have a better experience when interacting with the platform Review collected by and hosted on G2.com.

David F.

CEO

Financial Services

Mid-Market (51-1000 emp.)

6/22/2026

"The First OTP Provider We Didn't have to constantly monitor"

5/5

What do you like best about Dexatel?

We operate a Fintech platform across serveral markets, and user verification is one of the most critical parts of our customer journey. What impressed us about Dexatel was how quickly it become a "set it and forget it" solution. OTP WhatsApp as a fallback channel when SMS delivery was not optimal. The onboarding process was smooth, and their support team was there whenever we needed guidance Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

I'd welcome more detailed filtering options for performance analysis by region. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Before implementing Dexatel, we frequently dealt with failed verification repeated OTP requests, and frustrated users during account registration. These issues directly affected conversion rates and increased the workload for our customer support team. After moving to Dexatel, verification completion rates improved, support tickets related to authentication dropped significantly, and particularly valuable because it helped us maintain a reliable verification experience even when SMS delivery was inconsistent in certain markets. For a fintech company where trust, security, and speed are critical, the impact was immediate. Review collected by and hosted on G2.com.

Greg J.

President & Chief Executive Officer

Hospitality

Mid-Market (51-1000 emp.)

6/19/2026

"SMS and WhatsApp Messaging for Hospitality Customer Communication"

5/5

What do you like best about Dexatel?

We use Dexatel to communicate with guests before, during, and after their trips. Rather than relying on a single channel, we use a mix of SMS, WhatsApp, and email depending on the type of message and the customer's preferences. Time-sensitive updates such as travel alerts, check-in reminders, and last-minute changes are typically sent via SMS or WhatsApp, while detailed itineraries and booking information are often delivered by email. Having multiple channels available from a single platform has made our communication much more reliable. Guests receive important information through the channel most likely to reach them, and we no longer have to worry about critical updates being missed Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

Integrations with hospitality platform like Oracle OPERA would make setup faster by reducing custom development and making it easier to sync reservations, guest data, and messages. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Before implementing Dexatel, we relied heavily on email for reservation confirmations and travel notifications. Many guests overlooked those messages, which led to increased support inquiries and confusion around booking details. By introducing SMS and WhatsApp notifications for booking confirmations, check-in instructions, gate changes, and travel alerts, we significantly improved customer communication. Guest inquiries related to reservations dropped noticeably, check-in process become smoother, and customer satisfaction improved. The ability to reach travelers through the channel most likely to be seen has been one of the biggest benefit for our business Review collected by and hosted on G2.com.

Antonio C.

Chief Executive Officer

Biotechnology

Mid-Market (51-1000 emp.)

6/24/2026

"Helpful for Appointment Reminders and Patient Communication"

5/5

What do you like best about Dexatel?

We use Dexatel to communicate with patients about upcoming appointments, schedule changes, follow-up visits, and general updates. Before implementing it, much of this communication was handled manually by our staff. The platform is easy to use, messages are delivered reliably, and patients appreciate receiving reminders on their phones instead of having to rely on emails or phone calls. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

Getting our communication workflows set up took some time initially, but once everything was in place, managing it became straightforward. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

One of our biggest challenges was making sure patients received important information at the right time. Missed appointments and repeated phone calls created additional work for our administrative team. Dexatel helped us automate much of this process, making communication more consistent and reducing the need for manual outreach. Our staff now spends less time making reminder calls, and patients are generally better informed about their appointments and updates. Review collected by and hosted on G2.com.

Mike T.

Senior Business Development Manager

Accounting

Small-Business (50 or fewer emp.)

6/10/2026

"Fast OTP Delivery is Critical in Fintech, and Dexatel Delivered"

5/5

What do you like best about Dexatel?

As a fintech company, we rely heavily on SMS verification for account registration, login authentication, password resets, and transaction approvals. One of the biggest challenges we've faced in the past was making sure verification codes reached users quickly and reliably. What stood out with Dexatel was the consistency of OTP delivery. Verification messages arrive within seconds for most users, including in markets where we previously saw delays or delivery issues with other providers. The platform is straightforward to manage, and their support team has been responsive whenever we've needed assistance. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

I'd like to see more advanced analytics and reporting options, especially for monitoring delivery performance and success rates across different countries and mobile operators. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Before switching to Dexatel, we occasionally experienced delays in verification code delivery, which created friction during onboarding and login flows. In fintech, even a small delay can lead to failed sign-ups, repeated OTP requests, or users abandoning the process altogether. Since implementing Dexatel, we've seen a noticeable improvement in verification delivery rates and overall reliability. Verification-related support tickets have decreased, and the onboarding experience has become much smoother for our customers. Review collected by and hosted on G2.com.

Cristiana P.

Board Member

Retail

Enterprise (> 1000 emp.)

6/10/2026

"Dexatel reduced no-shows and improved patient communication"

5/5

What do you like best about Dexatel?

We use Dexatel for appointment reminders, booking confirmations, follow-up care instructions, and general patient notifications, Messages are delivered consistently, and patients actually see them. The platform was easy to implement and we were able to automate many communication processes that previously required manual work from our staff Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

The reporting works well, but i would like more healthcare-focused analytics around patient engagement and message performance Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Before Dexatel, our administrative team spent a significant amount of time calling patients to confirm appointments and sending manual reminders. Missed appointments were a recurring problem, and patients often claimed they never received important updates. After implementing automated SMS reminders and notifications through Dexatel, appointment no-shows decreased by approximately 20%, inbound calls related to scheduling dropped noticeably, and our staff was able to focus on higher value tasks. The biggest benefit was creating a smoother experience for patients while reducing administrative workload across the organization Review collected by and hosted on G2.com.

Sara J.

IT Sales Executive

Computer & Network Security

Mid-Market (51-1000 emp.)

5/31/2026

"Simple API, less Engineering Time"

5/5

What do you like best about Dexatel?

What surprised us most was how quickly our team was able to implement and customize the verification flow. We've integrated messaging and authentication vendors before, and it usually turns a much bigger project than expected. within Dexatel, the documentation was clear, the API was straightforward, and we had a working OTP flow much faster than anticipated.

As our product grew internationally, it was also useful to have SMS, WhatsApp, and other channels available through a single provider instead of managing separate integrations. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

There are a lot of capabilities available, and some advanced features could be surfaced more clearly inside the platform. Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Our main challenge wasn't OTP delivery itself. it was the amount of engineering effort required to maintain authentication and communication infrastructure as we expand into new markets.

Dexatel allowed us to consolidate multiple workflows under one platform and reduced the amount of time our developers spent dealing with messaging vendors. Instead of building and maintaining separate integrations. our team could focus on product development. For a growing company, that saved time has been just as valuable as the platform itself. Review collected by and hosted on G2.com.

Joel O.

Chief Executive Officer

Medical Devices

Enterprise (> 1000 emp.)

5/31/2026

"Most Effective Multi-channel OTP strategy We've Used"

5/5

What do you like best about Dexatel?

As a Manufacturing company, we have very little tolerance for failed verifications. We've used other providers that offered multi-channel OTP delivery, but Dexatel's execution has been noticeably better. the fallback logic feels faster and more reliable, and we have much better visibility into how our verification traffic is performing.

We currently use SMS as our primary OTP channel, with WhatsApp and voice calls as fallback options when SMS delivery is delayed. this has helped us maintain a smooth user experience during onboarding, login, and high-risk account actions. Review collected by and hosted on G2.com.

What do you dislike about Dexatel?

Nothing huge to mention since all setup functions well Review collected by and hosted on G2.com.

What problems is Dexatel solving and how is that benefiting you?

Our challenge wasn't finding a provider that supported multiple channels. Many vendors offer that. The difference was reliability. With previous solutions, users would sometimes wait too long for a fallback or never receive the OTP at all. Since moving to Dexatel. we've seen higher verification completion rates and fewer authentication-related support tickets. New users complete onboarding more consistently, and existing customers experience fewer login issues. For a platforms, where every failed verification can mean a lost customer or interrupted transaction, the improvement has had a measurable impact on both customer experience or operational efficiency. Review collected by and hosted on G2.com.