Axios Systems assyst Reviews & Product Details


What is Axios Systems assyst?

Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies. Axios’s enterprise software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization. assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution. Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website at www.axiossystems.com.

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Axios Systems assyst Profile Details

Axios Systems assyst Profile Details

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Vendor
Axios Systems
Company Website
Year Founded
1988
HQ Location
Edinburgh, UK
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
241
Twitter
@Axios_Systems
Twitter Followers
2,318
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Companies Using Axios Systems assyst

Capital One
FedEx
Mohawk Industries
Lego
British Airways
Magellan Health Services
Associated British Foods
NHS
Synergy Health
Gulf News
М.Видео
WilmerHale

Axios Systems assyst Reviews

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1-13 of 13 total assyst reviews

Axios Systems assyst Reviews

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1-13 of 13 total assyst reviews
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Enterprise
(1001-5000 employees)
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"Axios Assyst - ITIL based management solution"

What do you like best?

- First of all.. the support by the customer care center. Even if you work on outdated version, the CCC tries to help as best as they can.

- Axios Assyst covers every aspect of ITIL and meets our guidlines of examination.

- The free customizable home dasboard is perfect to get a quick overview

- Very easy to install

- The REST API provides the possibility to connect third party applications

- process designer

What do you dislike?

- In case of an error the shown messages are very common like "A general error has occured. Please contact your Systemadministrator". Also the Logfiles sometimes didn't provide nessesary information like affected user, item, incident etc.

- the handling of permissions is sometimes not that intuitive.

- the "poweruser" of assyst often complain about the performance and the handling.

- after changeing parameters the server needs to be restarted

What problems are you solving with the product? What benefits have you realized?

IncidentManagement, ChangeManagement, ProblemManagement, AssetManagement

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Systems & Network Specialist
Government Administration
Mid-Market
(51-200 employees)
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"Robust and customizable software to meet your needs"

What do you like best?

I like how customizable and large Assyst is. It's able to fit multiple levels of needs. You can fullfill all of your service desk needs, project management needs, knowledge base, incident management and so much more.

What do you dislike?

I dislike how often you have to contact Assyst to have them help you with customization. I wish there was more you could do yourself on the back end as an administrator.

Recommendations to others considering the product:

There are some hiccups but once this is up and running it is absolutely one of the best software. We rarely had any technical problems with it.

What problems are you solving with the product? What benefits have you realized?

We solved help desk tickets, routing of tickets, incident management issues, escalation issues, project management integration, change management integration and everything is all in ONE program instead of several.

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Sr. Instructional Designer / Trainer
Banking
Enterprise
(1001-5000 employees)
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"Customizable Help Desk Ticketing Systems"

What do you like best?

I like how the dashboard is easily customizable and creating reports to keep reference on the dashboard is nice as well. I also like the FAQ / Knowledge Bank are for users to browse.

What do you dislike?

While I am adding a comment it will time out very quickly. So I find myself composing in MS Word and then pasting it in there. Or I will copy what I have typed before I click submit, just in case it does time out.

Recommendations to others considering the product:

I believe this product is very customizable for an organization. When our company first rolled it out there were a few fields we did not need and after some months of use and an update we were able to get those unnecessary fields removed to fit our company's needs. I truly appreciated this as a Tier 2 & 3 case manager as well as an individual user for submitting tickets.

What problems are you solving with the product? What benefits have you realized?

Our Customer Service department uses this system to log.

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UC
Enterprise
(10,001+ employees)
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"Slow, buggy, and featureless"

What do you like best?

Ticketing is easy and the flow is good. That's about the only positive.

What do you dislike?

What's not to dislike? Features that were a requirement for us to buy a new ticketing system were available when the product was implemented are broken for the last several updates. Reporting is a mess. The DB schema is atrocious. And the product crawls at a snail's pace on a good day.

If you like clearing cache and cookies on your browser to get the webapp to even load, this too was built for you.

What problems are you solving with the product? What benefits have you realized?

We're currently trying to solve more problems with Assyst than it's helping us resolve

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Инженер ITSM-систем
Enterprise
(10,001+ employees)
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"Axios in retail"

What do you like best?

Whery user frendly self service portal.

What do you dislike?

The level of "hardcore customization" leaves much to be desired )

What problems are you solving with the product? What benefits have you realized?

Registration and resolution of incidents, changes, problems.

KPI Accounting

Accounting of configuration items.

Volume up to 5000 applications per day

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Technical Project Manager
Information Technology and Services
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"Axios assyst - Powerful IT tool"

What do you like best?

Current project involves moving from our ITSM Service Desk Express tool, into Axios Assyst. We have found so far that the product is so much more rubust and ITIL geared that it will fit our organization much more completely. We are setting up virtual teams in the system which will make sharing work and getting things done for our client much easier! The event monitor is amazing as well!

What do you dislike?

We are having some challenges with Smart mail and action processor. We are now working with an external ESB to get the functionality that we need for incoming ‘events’.

Recommendations to others considering the product:

This should fit just about anyone. The application is used in small and large organizations and seems to be very versatile. I also recommend working with a partner when trying to implement. They will help you get this implemented quicker and will save re-work. We are now working with Sierra Systems.

What problems are you solving with the product? What benefits have you realized?

This software will help our organizations function with one set of processes. We are currently 10 different parts transforming into 2. Assyst will be our ‘backbone’ enabling us to make this transformation much less painful for the IT staff as well as the customers.

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A
Mid-Market
(501-1000 employees)
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"Clunky Interface"

What do you like best?

It does a pretty good job of asset management.

What do you dislike?

Clunky and old style interface. Needs tighter and better integraMation with endpoint management systems.

What problems are you solving with the product? What benefits have you realized?

Maintaining track of all computer assets in the organization as well as trouble tickets.

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Technical Writer / assyst Database Administrator
Law Practice
Enterprise
(1001-5000 employees)
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"Axios assyst - More Than Just an IT Tool"

What do you like best?

Self-Service options, management of the content and the interface.

What do you dislike?

Could use more in Knowledge Management area. I would like to see more consistency across the management of the content. Some of the fields you just click a button to edit or delete data and others you click on a management icon and then have to search for the data instead of just giving a list immediately.

Recommendations to others considering the product:

Don't look at it just as an IT tool. Open the door for other departments in our organization to utilitze assyst for tracking.

What problems are you solving with the product? What benefits have you realized?

We are using assyst to solve tracking of non-IT related requests such as legal research requests and facilties requests. We are also employing some self-service solutions via assyst to reduce calls to our Service Desk so they are able to focus on the more urgent issues of our customers.

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II
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"A good helpdesk tool"

What do you like best?

The tool is easy to operate and maintain with drop and drag service design/publish/maintain (no need for additional programming). The Arabic language as an option is great, and assyst covers all processes. All processes are ITIL certified.

What do you dislike?

No process is 'out of the box'. The UI needs more work and although the reporting is good, and has got better, it's not a specific reporting tool.

What problems are you solving with the product? What benefits have you realized?

The self-service offers multiple ways to create a ticket and reduces call backs. We have seen an increase in transparency across operations.

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CI
Enterprise
(10,001+ employees)
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"Wonderful Software for a Quick Helpdesk Software "

What do you like best?

I have been working with multiple SD tools like Remedy HP SM and Axios Assyst , but the ease with which , it gets installed and is ready to use is amazing , if all the pre-requisites are met you can set the baseline tool up in 2 hrs time . Also the shortcuts on main screen and event monitor layout works like charm

What do you dislike?

Some of the features like Smart mail and action processor which are a little difficult to configure for a newbie

Recommendations to others considering the product:

Go for it , it is most suited for small setups.

What problems are you solving with the product? What benefits have you realized?

Stable software had very less issues in all , we have got best support from helpdesk of axios systems and cost effective than other tools in market

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Mr
Retail
Enterprise
(10,001+ employees)
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"Customers axios assyst"

What do you like best?

Easy setting changes request, service catalog, custom forms request

What do you dislike?

Not very convenient or usability interface

Recommendations to others considering the product:

Highly recommend

What problems are you solving with the product? What benefits have you realized?

We use Axios Assyst for incident management, change request, problem management

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UI
Enterprise
(1001-5000 employees)
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"Viewpoint from a Service Desk Analyst"

What do you like best?

The large amount of search options can help with finding specific items.

What do you dislike?

How long it takes to run simple functions

Recommendations to others considering the product:

Functions well just has issues with speed and isn't exactly user friendly for those who struggle with self teaching.

What problems are you solving with the product? What benefits have you realized?

Using it for our ticketing system to notify resolver groups of issues. Helps with communication and reporting.

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CI
Enterprise
(10,001+ employees)
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"User friendly ITSM application for mid segment organisations."

What do you like best?

Nice GUI and process to follow all the ITSM process including incident, problem, change and Knowledge management.

What do you dislike?

Needs better approach for reporting and publishing of data. There should be easy ways to produce and publish data with graphical elements.

Recommendations to others considering the product:

Cost effective product, easy to implement with great after sale support.

Good for mid segment companies who are striving to be an ITSM compliant company.

What problems are you solving with the product? What benefits have you realized?

Easy to configure and Implement and off the shelf integrations makes it a quick implementation.

Axios Systems assyst Features

  • Automate Ticket Routing
  • Ticket Prioritization
  • Ticket Notifications
  • Dashboards
  • Time Tracking
  • Self Service

assyst User Ratings

7.1
Ease of Use
Average: 8.3*
7.2
Quality of Support
Average: 8.5*
7.5
Ease of Setup
Average: 7.8*
* Service Desk Category
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Axios Systems assyst Comparisons

Axios Systems assyst Comparisons