We became a virtual company during the pandemic and are now fully remote. Axero allow us to disseminate information to the entire team or just a select group (space in Axero terms.) For example, recently changed all the benefit programs and this allowed HR to have everything in one place and set up calendar reminders so people knew when open enrollment was. It's also a great tool for onboarding new hires. We keep sales and operational training in it. I like that the profile section builds out the org chart of the company and that users can self-maintain their own profile information. I think one of the best aspects of Axero is it works well for disseminating information, onboarding new hires, and team communication. It has so much flexibility you can easily customize it to fit your needs. One platform and one login increases acceptance among the users. They even have a single signon option. Review collected by and hosted on G2.com.

Some features are a bit confusing to deploy, but the support team has a lot of articles on how to do things and they are fast to respond to questions if you get stuck. The survey tool could be more robust. Review collected by and hosted on G2.com.

A lot of the features we were looking for are available out of the box. It gave us a head start in that we didn't have to build our community from scratch. With robust integration options, we are able to connect the site to our current technology stack with ease. Review collected by and hosted on G2.com.

There are some small nuances that aren't currently available. An example of this is not being able to easily test email templates out of the system without actually go through the steps that would trigger that particular email. However, Axero confined to roll out additional features and has worked with our team extensively to priories and add requested enhancements to their roadmap. Review collected by and hosted on G2.com.

Axero's response time is excellent for private cases opened on their support site. This enables administrators to resolve issues quickly. Their client support specialists usually see a case through to its resolution without a change of hands, which adds a personal touch to their level of client care. There are many features and a wide array of customization options for most features, which allows Axero's intranet solution to be a good fit for many businesses of various sizes. Review collected by and hosted on G2.com.

The downside I've found with Axero is that because it is a growing company rather than a larger-scale provider, their manpower resources to test and fine-tune more obscure issues is somewhat limited. This means that each client's intranet platform is likely to be the test subject for a fine-tuning process at some point, and the cost-inclusive enhancement development timelines can be rather slow unless the same requests are being made by the overwhelming majority of clients. Review collected by and hosted on G2.com.

It provides a centralized repository for internal communication as well as numerous options for organization of resources.

The page builder makes it very easy to provide clean views of all of this. Review collected by and hosted on G2.com.

If you're not careful you can easily go overboard on using spaces for your organizational structure.

And the Org chart doesn't have any good manual organization options. Review collected by and hosted on G2.com.

I helped a client implement Axero as part of a major knowledge management upgrade. The portal we needed was somewhere between an intranet, a CMS, and a custom application. The client had selected Axero for its feature set, solid UX, document storage, and support options, after a previous platform had fallen short on all those aspects. Because our needs were so diversified, we made heavy customizations to our Axero instance, which was simple to do almost entirely with native configurations and css. We also made extensive use of the API to further customize the experience. We launched with wild success. Throughout the process, Axero was very helpful, providing an implementation plan and working with us on our own plans, providing rapid support. We felt highly supported and like the Axero team was just as invested in our success as we were. Review collected by and hosted on G2.com.

While there are always minor UI adjustments or feature tweaks I want to see on any platform, Axero really has done a great job. The only thing I would like to see is some more flexibility in widget configurations, although that is mostly because we're using this platform for much more than a standard intranet. I'll add that it's easy to submit a request to Axero and they've been receptive to all our ideas. Review collected by and hosted on G2.com.

Axero is very customizable to any workplace needs. Axero also has several great options for troubleshooting and getting quick responses to any issues you run into or when you need guidance to navigate the platform. Review collected by and hosted on G2.com.

Because Axcero is so customizable the awesome tutorial videos are not always accurate for your individual organization. Review collected by and hosted on G2.com.

Communifire allows team members to create and control their own space - a place to talk, post resources and develop ideas. It has many different tools to do this, allowing different styles to find one that works best for them. Review collected by and hosted on G2.com.

it would be great to have switchable full online editability on files that are uploaded to a space while they are still posted in the space. That way a team can add ideas, possible wording, etc. in the same document, rather than downloading, locking someone else out, then uploading. This does not work well when team members are many time zones away. Making it switchable could "lock in" a final resource, so others can't change it. Review collected by and hosted on G2.com.

Axero is one of the most popular intranet platforms available in the market. This platform helps improve and make easier collaborations across the organization. The UI is easy to learn! Review collected by and hosted on G2.com.

There is no integration with Google docs, so this might be an issue for businesses that use the Google suite for their work needs, but for the other organisations this should not be an issue. Review collected by and hosted on G2.com.

The ability to customize who has access to what features per space. Also that we can change the names of the applications to meet our needs. Also the fact that we can have unlimited spaces and unlimited subspaces, with varied permissions. Review collected by and hosted on G2.com.

We want more interactive features, like video responses. Right now it's still very social media meets website. Review collected by and hosted on G2.com.

(1) The breadth of communication tools e.g. blogs, articles, wikis, formus, cases, download areas, events, calendars. Nobody has this type of functionality at their fair price.

(2) Responsiveness of their support - quick, thoughtful and efficient

(3) Solid new features with every release

(4) Ability for us to effectively communicate, publicly, internally, and with our solution provider team

(5) Inculcate a public identity - web site - with community like communications and functionality. It is more than a content management system. Review collected by and hosted on G2.com.

As with any application, you never get 100% of what you want, but I always know that they listen to feature requests, and think around the box for arriving at others. They bend over backwards to make sure that you have a positive experience. Review collected by and hosted on G2.com.