John H.
JH
John H.
Infrastructure Engineer
Enterprise (> 1000 emp.)
"Axero is a great platform for our Staff Portal"
4/5
What do you like best about Axero?

Axero Support does a great job of persevering through the long and complicated tickets. Sometimes resolution takes a while, but Axero support sees it through to resolution. Review collected by and hosted on G2.com.

What do you dislike about Axero?

Sometimes it takes a little while to resolve more complicated issues, but they do see it through to the end. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for sharing your experience with our support team. We understand that complex issues can take time to resolve, but we're committed to seeing them through to resolution.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Comprehensive Platform with Strong Support, but Room for Improvement in Features and Usability"
3.5/5
What do you like best about Axero?

I appreciate the numerous features offered by this intranet platform, which allows for a good level of personalization to meet our specific needs. The customer support team has been consistently helpful and responsive, which is a huge benefit. Review collected by and hosted on G2.com.

What do you dislike about Axero?

The org chart function operates solely on a 'who reports to who' basis, which is limiting as it doesn’t clearly represent departments and sub-divisions, making it harder to visualize the organizational structure effectively. Additionally, there is a steep learning curve to fully understand and navigate the platform, which can be a challenge for new users. I also feel that the platform could benefit from more frequent updates and the introduction of new features. For example, many of the templates available in the resource library are outdated, which reduces their usefulness and relevance to current needs. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for your feedback on G2! We're glad you appreciate the personalization options and our responsive customer support.

We hear your concerns about the org chart limitations and the learning curve. We're working on enhancing the org chart for better visualization of departments and making the platform more intuitive for new users. Additionally, we're committed to providing more frequent updates and refreshing our template library to ensure relevance.

Your insights are valuable, and we're dedicated to improving Axero to better meet your needs. Thanks again for helping us grow!

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"We are having good experience with Axero Solutions"
3.5/5
What do you like best about Axero?

The best is the built-in org chart which is quite handy and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Axero?

I believe it should be more integrated with M365 to serve better Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that you are having a good experience with our org chart feature. We appreciate your feedback about the integration with M365 and the flexibility of the interface, and we will take it into consideration for future improvements.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"Used as a local intranet page for our community"
3/5
What do you like best about Axero?

Ease of use. System uptime is never an issue Review collected by and hosted on G2.com.

What do you dislike about Axero?

I have not had any issues with the product that would cause me to dislike it Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that you find Axero easy to use and reliable. Our goal is to provide a seamless experience for our users.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Good tool for large companies"
3.5/5
What do you like best about Axero?

I liked that the whole website can be customized to look exactly how you want it to. Review collected by and hosted on G2.com.

What do you dislike about Axero?

It can be a learning experience at first to edit the layout of the different pages. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that you found our customization options helpful for your company's needs.

DH
David H.
Tech Support Specialist
Enterprise (> 1000 emp.)
"Communifire User"
4/5
What do you like best about Axero?

Support, response time is almost immediate and always by someone knowledgable in the subject at hand Review collected by and hosted on G2.com.

What do you dislike about Axero?

I only reach out for support and have never had a bad experience Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for sharing your positive experience with our support team! We're thrilled to hear that you find our response time quick and our team knowledgeable. We're dedicated to providing top-notch support to ensure our customers have a seamless experience with our product. If you ever have any questions or need assistance with integrating third-party apps please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience with Axero. Thank you for choosing us as your platform of choice!

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"End user as well as an administrator of our intranet."
4/5
What do you like best about Axero?

Axero has allowed us to streamline our intranet. The various departments have their own "spaces" which helps keeps information pertinent to each department easy to access for both adults & students. Review collected by and hosted on G2.com.

What do you dislike about Axero?

I have not always had the best luck with the search feature. I understand we can make it work better with key words & use. It is definitely better than what we had in the past. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that Axero has helped streamline your intranet and make information easily accessible for both adults and students! We also understand the importance of an effective search feature and are continuously working to improve it. Thank you for your feedback.

CN
Chim Namadzunda N.
Technical Support Specialist
Mid-Market (51-1000 emp.)
"Axero is easy to use and the Axero team is super helpful. I felt so suppored by the team"
5/5
What do you like best about Axero?

The amazing customer support we got from their team. For every query they tried to help us work on it and understand our use cases perfectly. Review collected by and hosted on G2.com.

What do you dislike about Axero?

They need to do more marketing. It was hard to find them Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're thrilled to hear that you found our team super helpful and that you felt supported! We strive to provide excellent customer support and understand our customers' use cases. Thank you for your feedback!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Platform with many possibilities"
4.5/5
What do you like best about Axero?

A very flexible platform with a motivated and competent team behind it. Review collected by and hosted on G2.com.

What do you dislike about Axero?

It is a pity that they do not have a direct connection to the Active Directory so that the authorization groups can also be used directly in Axero Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that you find Axero to be a flexible platform with a motivated and competent team. We appreciate your feedback about the direct connection to Active Directory, and we'll take it into consideration for future improvements.

PB
Patricia B.
Technology support
Mid-Market (51-1000 emp.)
"Easy to implement intranet and spaces"
4.5/5
What do you like best about Axero?

Easy to set up spaces for many differnt groups Review collected by and hosted on G2.com.

What do you dislike about Axero?

Wish for more designs choices and customization Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for your feedback. We're glad to hear that you find Axero easy to implement and that it has been beneficial for your communications and information needs. We understand the importance of design choices and customization, and we are continuously working to improve and expand these options.