CR
Camryn R.
Digital Content Coordinator
Enterprise (> 1000 emp.)
"Great FUnctionality"
5/5
What do you like best about Axero?

Axero has been the perfect solution to our intranetproblem. Review collected by and hosted on G2.com.

What do you dislike about Axero?

We were promised some things at the start that we don't have the capabilities to do (yet) Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're glad to hear that you appreciate our quick and efficient responses! We apologize for any issues you have been experiencing and would like to address them. Please reach out to our support team so we can assist you further.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Easy To Use for All Levels"
4/5
What do you like best about Axero?

It's user friendly and easy to use for all levels. We have staff with zero experience in coding or website design who can updated their department space and pages with ease. Review collected by and hosted on G2.com.

What do you dislike about Axero?

There isn't a way to draft a page or make changes that are then scheduled to appear later on. Once you make changes on the backside, you have to publish or you lose your work. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're glad to hear that you find Axero user-friendly and easy to use for staff with zero experience in coding or website design. We appreciate your feedback about the need for a way to draft pages or schedule changes, and we will definitely consider this for future updates.

AM
Agus M.
Application Specialist
Mid-Market (51-1000 emp.)
"Great Intranet with Excellent Client Support"
5/5
What do you like best about Axero?

Continuous feature enrichment and platform improvement, skilled and reliable client support, ease of platform use, supporting multi-platform: iOS, Android, web, supporting multiple deployment option: cloud, on-premise Review collected by and hosted on G2.com.

What do you dislike about Axero?

some outdated feature documentations, lack design templates, slower update on the cloud deployment compared to on-premise Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're glad to hear that you find Axero easy to use and that our customer support has been excellent. We appreciate your feedback about the templates and design, and we will continue to work on enhancing those aspects.

Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Easy to customize and use as an end user"
4.5/5
What do you like best about Axero?

As an admin, being able to control and arrange which sections the end users can readily see and access is very helpful.

Using Axero everyday as an end user truly helps keep me up to date with what is happening on our campus with the News section and the Events Calendar is a life saver when it comes to scheduling and tracking my events and all available events on campus.

Integration with with external services has been very straightforward and easy to set up. We have only had a few small issues.

Their customer support has always been quick to respond and very helpful and informative. Review collected by and hosted on G2.com.

What do you dislike about Axero?

There is almost too much available that it was a little overwhelming upon initial set up and implementation. After launching and using for a short while though it was easy to customize and ensure the end users were not being overloaded with too much information and only presenting them with pertinent resources. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We appreciate your positive comments about our customer support team. We strive to provide quick and helpful assistance to ensure that you have a smooth experience with Axero.

Jesus R.
JR
Jesus R.
Internal Communications Manager
Mid-Market (51-1000 emp.)
"Contemporary Intranet Solution with Topnotch Technical Support"
5/5
What do you like best about Axero?

The Axero team's expertise and support have been the highlight of working with them. Our implementation timeframe was shortened due to external factors, and they made it easy to use. There are so many features that we are excited to implement as we continue to integrate the platform into our everyday work lives. Review collected by and hosted on G2.com.

What do you dislike about Axero?

We have had a great experience with Axero. This is not the fault of anyone, but it would be nice to have a unified system where support cases and implementation checklists could be housed. For example, we use a certain project management software, and it would be great to have implementation items supported in that platform. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're thrilled to hear that our expertise and support have been the highlight of your experience with Axero. We're committed to making the implementation process as smooth as possible, and we're glad to hear that you're excited about the features we offer.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Overall a great platform"
4/5
What do you like best about Axero?

Axero provides a granular admin space which enabled us to tailor our intranet to look exactly how we want it and house exactly what we want. The thorough RBAC using roles, permissions, and personas are complex but make everything run smoothly once you set it up. Review collected by and hosted on G2.com.

What do you dislike about Axero?

There have been a couple of times where we had updates to our site that triggered an update to our settings that we did not want. One time disabled our emails from sending and another time granted access to users who shouldn't have had it. One other thing we'd like to see in Axero is the ability to track the completion of videos by our users. More of an LMS thing, but it would meet our needs. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

Thank you for sharing your feedback on the ability to track video completion. We'll consider this for future enhancements to better meet your needs.

Ana L.
AL
Ana L.
director of content
Mid-Market (51-1000 emp.)
"Review of LE Ignite"
3.5/5
What do you like best about Axero?

Dexterity, knowledge management and options Review collected by and hosted on G2.com.

What do you dislike about Axero?

It is not very intuitive to learn and takes time to acclimate to Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're glad to hear that you appreciate the dexterity and knowledge management options in Axero. We understand that the learning curve may take some time, but we're continuously working to improve the user experience. Thank you for sharing your feedback!

Jagadish M.
JM
Jagadish M.
Software Development Engineer
Enterprise (> 1000 emp.)
"Almost a great product"
4/5
What do you like best about Axero?

The many options from which you can choose and administration is cool Review collected by and hosted on G2.com.

What do you dislike about Axero?

little hard to integrate with the user directory of the company since there are not many options. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

Thank you for your feedback! We're glad to hear that you appreciate the many options and smooth article publishing process. We understand your concerns about integrating with the user directory and we are continuously working to improve our integration options.

Tony S.
TS
Tony S.
Assistant Cashier, Product Development/Business Sales & Support
Mid-Market (51-1000 emp.)
"Great intranet system that does what we need."
5/5
What do you like best about Axero?

I like that I can receive notifications if someone mentions me and I also like the layout is easy to use and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Axero?

Sometimes I have to enter my login info twice. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're happy to hear that Axero is helping you find information quickly and easily. We'll look into the login issue to ensure a seamless experience for you.

Christina P.
CP
Christina P.
E-Learning and Communications Specialist
Real Estate
Mid-Market (51-1000 emp.)
"Fantastic Content Management - Okay Email Capabilities"
4/5
What do you like best about Axero?

I really like Axero. The content management is great, the search functionality is robust, permissions are customizable, and the ability to create spaces is simple and looks great. Review collected by and hosted on G2.com.

What do you dislike about Axero?

The only thing I do not like about Axero is the email and digest functionality. Emails are pretty good, but with a few tweaks (like the ability to schedule an broadcast for the future that has already been sent and replicate an broadcast) they would be great. The digest functionality is nice, but the layout is lacking and it would be a game-changer to have rich text in digest emails. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero

We're thrilled to hear that Axero is helping with knowledge management and content accessibility. We value your input on the email and digest capabilities and will strive to enhance these features for a better user experience.