Verified User in Biotechnology
AB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Feature-rich Intranet and Internal Comms Solution"
4.5/5
What do you like best about Axero?

Axero is a highly flexible intranet and internal communications platform. Their customer service is outstanding, particularly when it comes to help and support. Review collected by and hosted on G2.com.

What do you dislike about Axero?

I wish the mobile app looked as good as the desktop experience. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that you find Axero flexible and our customer service outstanding! We appreciate your feedback about the mobile app and will take it into consideration for future improvements.

Karan .
K
Karan .
Web Developer
Mid-Market (51-1000 emp.)
"User-Friendly and Efficient, But Pricey for Small Organizations"
4.5/5
What do you like best about Axero?

I appreciate how easy it is to use, both from the user's perspective on the frontend and from the organization's side when managing things through the dashboard or backend. The Customer support is great, we never had any issue with the customer support team, they always over-deliver. Review collected by and hosted on G2.com.

What do you dislike about Axero?

For me, the main drawback of Axero is its price, which I find somewhat high for smaller organizations. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that you find Axero user-friendly and efficient, and that our customer support has been great for you. We understand that pricing can be a concern for smaller organizations, and we appreciate your feedback on this. We are constantly working to provide the best value for all our customers.

Verified User in Consumer Electronics
TC
Verified User in Consumer Electronics
Enterprise (> 1000 emp.)
"What could you do without Axero supports? Probably not much"
5/5
What do you like best about Axero?

I am so used to talking about the platform, I forget how amazing the support is. I mean without it, I don't know how far we'd get. What I love most is the number of resources available not just reactively, but proactively for our team. Review collected by and hosted on G2.com.

What do you dislike about Axero?

Same issues with how content loads into the system. I wish I could resize a bit, but overall, again it doesn't impact performance. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for your positive feedback! We're glad to hear that Axero has helped address your challenge of being in a remote setting and has provided a centralized area for your team's communications and critical updates. We take your feedback on the limitations seriously and are always looking for ways to enhance the platform.

CW
Carrie W.
"Valuable Intranet Solution with Room for Improvement"
5/5
What do you like best about Axero?

I appreciate Axero's ability to get everyone in the company on the same page with the intranet. This has significantly improved our communication and workflow. The search functionality is incredibly useful, allowing us to efficiently find relevant information across the entire intranet. Review collected by and hosted on G2.com.

What do you dislike about Axero?

I find the ongoing issues with Axero frustrating, as they never seem to be fully resolved. While some problems have been addressed over time, others remain unresolved, impacting our daily operations. I wish the company would address these issues more promptly. When we report problems, we want them solved quickly because this is crucial for our workflow and efficiency. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're glad to hear that Axero has improved your company's communication and workflow with its intranet solution. We appreciate your feedback about the search functionality and ongoing issues, and we will work to address these concerns promptly.

AP
Alaina P.
EVP, Operations
Mid-Market (51-1000 emp.)
"3-Time Axero Implementer"
5/5
What do you like best about Axero?

The Axero platform is very customizable and visually engaging, making it easy for internal teams to adopt. Their customer service is also top notch and very quick to respond to issues or needs. Review collected by and hosted on G2.com.

What do you dislike about Axero?

The backend is quite robust, making self service a bit difficult at times if you can't remember exactly how to update a feature. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

It's great to hear that Axero is helping your organization with documentation and internal communications. We're committed to providing solutions that make information easily accessible and improve internal collaboration. Thank you for sharing your experience.

Verified User in Education Management
EE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Strong implementation and great functionality"
5/5
What do you like best about Axero?

The implementation process with Axero is well-designed and customized to our organizational needs. The flexibility and customization provided allowed us to see value immediately. While the depth of features allowed us to turn on additional functionality as we rolled this out and build momentum. This integrated well with 3rd party apps and our identity provider. Review collected by and hosted on G2.com.

What do you dislike about Axero?

There are a lot of options. It can be overwhelming to start. Like any CMS, it's critical to get content ownership clearly identified. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

It's great to hear that Axero is helping you remove rogue sites and create a single, managed platform for communication and community building. The integration with productivity suite and online storage is designed to make information readily accessible and securely managed.

Verified User in Biotechnology
AB
Verified User in Biotechnology
Small-Business (50 or fewer emp.)
"Easy Onboarding and Great Customer Service"
4.5/5
What do you like best about Axero?

The look and feel has been great and easy to use, but the application runs just like any other. What stands out is the level of attentiveness from the customer support side. Onboarding was great, and our representatives were very involved in the the implementation of the application. The attention to detail and offering the different features that are available. To helping us integrate MS365 and Box among others into our portal. We are more happy with the way we have been treated, and that goes a long way. Review collected by and hosted on G2.com.

What do you dislike about Axero?

Sometimes the fact that you have to go a few layers deep to find the options you want to change. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for your positive feedback! We're glad to hear that you found the onboarding process great and that our customer support team was attentive and involved in the implementation of the application. We appreciate your business and are committed to providing excellent service.

Jamie E.
JE
Jamie E.
Marketing Project Manager
Mid-Market (51-1000 emp.)
"Easy to learn platform"
5/5
What do you like best about Axero?

Axero has been a great partner for our Intranet. Their platform was easy to learn to rebuild our intranet. As a user, it is easy to navigate and find specific content. When questions arrive, we get quick answers with great customer support. I can't speak highly enough about the support we receive. Review collected by and hosted on G2.com.

What do you dislike about Axero?

I wish their search feature searched all content, including widget headers and navigation titles. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're thrilled to hear that you find Axero easy to learn and navigate, and that our customer support has been helpful to you. We appreciate your feedback about the search feature and will take it into consideration for future improvements.

SM
Sharon M.
Systems Administrator
Enterprise (> 1000 emp.)
"Excellent Intranet"
5/5
What do you like best about Axero?

SSO capable allowing our users to create internal spaces, adding users within the organization as needed. Great customer support. Response time is incredibly fast.

Easy to use interface with drag and drop capabilities right out of the box. Review collected by and hosted on G2.com.

What do you dislike about Axero?

I don't really have any complaints. The software has fulfilled our needs. Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

We're thrilled to hear that you are enjoying the SSO capability and the ease of use of our interface. Our team is dedicated to providing fast and helpful customer support.

Rachel C.
RC
Rachel C.
Director of Product Marketing
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great job for an aspiring product"
4/5
What do you like best about Axero?

It's super flexible and for the most part is really an all in one solution for larger organizations around knowledge sharing Review collected by and hosted on G2.com.

What do you dislike about Axero?

Flexibility ALWAYS => harder to use for those managing the data, and unfortunately it was my feeling that it would be too expensive to have additional support in this arena from the Axero team

The internal comms components are not satisfactory :( Review collected by and hosted on G2.com.

Response from Amy Breshears of Axero
Edit edit

Thank you for sharing your feedback with us. We're glad to hear that you find Axero super flexible and an all-in-one solution for larger organizations. We understand your concerns about the complexity and cost of additional support. We appreciate your insights on the internal comms components and will take them into consideration for future improvements.