CB

Chris B.

IT Services Manager

Small-Business (50 or fewer emp.)

5/18/2023

"Great service for the money"

4/5

What do you like best about Axcient x360Cloud?

Simple to deploy for O365 services, backs up common needed services Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

Restores are not granular enough and take some time. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/18/2023

"Axcient 360 Review"

4.5/5

What do you like best about Axcient x360Cloud?

I like the way the backups are restored and the best part is the object based back up restored. So you can restore the specific file/folders. Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

Support team response rate is slow but they are techincal Review collected by and hosted on G2.com.

RG

Robert G.

Managed Services Administrator

Small-Business (50 or fewer emp.)

3/28/2022

"An MSPs Thoughts on Axcient x360Cloud"

5/5

What do you like best about Axcient x360Cloud?

Axcient x360Cloud is a great product and does what it does best, backing up Microsoft 365\GSuite users in a cloud to cloud scenario. The product is extremely easy to onboard and setup new customers, has "set it and forget it" settings, unlimited storage, and has robust search and restore options. Quite a nice bang for your buck! Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

No easy backup options for MS Teams. You can choose to backup MS Sharepoint and OneDrive which do contain Teams data, but group and private chat history and other channel info are not backed up natively. Requires an MS Flow to be created and requires all users in each channel to be licensed and added in the backup as well as their OneDrive. Review collected by and hosted on G2.com.

Recommendations to others considering Axcient x360Cloud:

For any organization with Microsoft 365 hosted Exchange users, Axcient x360Cloud is a must have for securing that cloud data. Review collected by and hosted on G2.com.

What problems is Axcient x360Cloud solving and how is that benefiting you?

Axcient x360Cloud provides data protection and recovery for Microsoft 365 cloud users. Traditional backup programs do not offer options for backing up M365 cloud data, without complicated add-ons at an additional cost. It covers most compliance-regulated business needs for full data retention. Can be used as an auditing tool to confirm changes made to a mailbox or message within a date range, and fully restore the mailbox to a specific date and time. Review collected by and hosted on G2.com.

AC

Andy C.

Managed Services Coordinator

Mid-Market (51-1000 emp.)

3/29/2022

"Director of Managed Services, Review of x360 Cloud"

3.5/5

What do you like best about Axcient x360Cloud?

The cost, pricing structure. The ease & simplicity of deployment, and recovery functions Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

Inability to customize retention settings. The lack of integration with PSA solutions. The lack of reporting. NO ability to protect D365 applications Review collected by and hosted on G2.com.

Recommendations to others considering Axcient x360Cloud:

Remember that only Axcient Direct to Cloud has an API Integration with the major PSA platforms, x360 Cloud does NOT have any integration.

Additionally, there is very little reporting - only CSV Export options that unfortunately do not always work.

The ease of use, minimum learning curve are all very key to our success, and the pricing has made a huge impact on our profitability compared to the competitive solutions we have utilized in the past. Review collected by and hosted on G2.com.

What problems is Axcient x360Cloud solving and how is that benefiting you?

Increased profits, minimal management needed from Engineer / Help Desk staff. Review collected by and hosted on G2.com.

CC

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

3/24/2022

"x360Cloud is good, but has some short comings"

3/5

What do you like best about Axcient x360Cloud?

Good partner in Axcient and SSO/MFA built into the platform are a plus. Storing data outside of Azure is a good benefit along with decent reports. Multiple restore paths are possible as well. Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

However, there are a number of shortcomings with a limited number of backups per day with no ability to change it. Additionally, no Role-Based Access Controls or API really hampers the security and automation with the product. Review collected by and hosted on G2.com.

What problems is Axcient x360Cloud solving and how is that benefiting you?

We have a few clients using x360Cloud, but it is not our primary M365 backup platform due to the shortcomings within the service. The clients that use x360Cloud are generally happy, but with the increased pressure with security of data there may be a day when we have to move them off. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

3/24/2022

"Nice software but not very fast"

3/5

What do you like best about Axcient x360Cloud?

- Support and reliability

- Affordable and monthly billed Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

- Fast to charge when entering on the database.

- Only english support Review collected by and hosted on G2.com.

EG

Elon G.

Mid-Market (51-1000 emp.)

7/23/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Partner"

5/5

What do you like best about Axcient x360Cloud?

The tool is effective and simple to setup. It covers more of the MS suite than other products we vetted. We'd been using/supporting it for over 2 years. Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

So far so good. They listened to feedback and improved the UI. Review collected by and hosted on G2.com.

Recommendations to others considering Axcient x360Cloud:

As with any solution you plan on implementing, do your homework. Does it meet my requirements/needs? Does it work well with the other solutions I have in place? etc...The people over at Axcient are great. Review collected by and hosted on G2.com.

What problems is Axcient x360Cloud solving and how is that benefiting you?

M365 backup. x360Cloud fills the gap left by Microsoft's retention policies. Review collected by and hosted on G2.com.

CB

Charles B.

President

Small-Business (50 or fewer emp.)

3/13/2020

"Simple, Affordable, Useful"

4.5/5

What do you like best about Axcient x360Cloud?

As the owner of my business, I am far less technically-skilled than some of our technicians. That said, and despite the fact that I missed my onboarding call, I was able to setup Cloudfinder on our own O365 instance in under ten minutes. It's straightforward and just works.

The pricing model is excellent, it covers unlimited retention, and ultimately it's an easy sell to our clients.

The thing that we like the most about Cloudfinder is that it's clear to clients just how valuable it can be not just in disaster/ransomware scenarios, but as well as in the normal operation of business. Losing/corrupting/misplacing files is common and a ton of time is lost to it in nearly every company without a solution like this. Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

The user interface could be a bit more verbose, a bit of additional detail on warning/error messages when a client token expires or other similar occasional issues would be helpful. Review collected by and hosted on G2.com.

What problems is Axcient x360Cloud solving and how is that benefiting you?

We are solving BDR problems with Cloudfinder. Primarily, we help our clients get back all of the time that they used to lose to misplaces/corrupted/forgotten/deleted files and folders. Often, they don't know how much time was being lost to these issues until we implement it and bring them their monthly reports. Review collected by and hosted on G2.com.

AL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

3/26/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy to setup, easy to use"

5/5

What do you like best about Axcient x360Cloud?

The time to add an entire tenant. It takes less than 10 min and you are backing up. Review collected by and hosted on G2.com.

What do you dislike about Axcient x360Cloud?

Lack of customer access. This something that desperately needs to be implemented Review collected by and hosted on G2.com.

Recommendations to others considering Axcient x360Cloud:

Does not yet have customer access. This leaves customers unable to take advantage of the awesome search capability. Review collected by and hosted on G2.com.

What problems is Axcient x360Cloud solving and how is that benefiting you?

Office 365 is a replacement for your on premise servers but it's a target. Office 365 is not it's own backup. Review collected by and hosted on G2.com.