1. [Home](https://www.g2.com/) 2. ... 3. [Data Recovery Software](https://www.g2.com/categories/data-recovery) 4. [Online Backup Software](https://www.g2.com/categories/online-backup) 5. [Axcient x360Cloud](https://www.g2.com/products/axcient-x360cloud/reviews) 6. [Axcient x360Cloud Claims vs Evidence](https://www.g2.com/products/axcient-x360cloud/claims-vs-evidence) # Axcient x360Cloud Claims vs Evidence This page compares marketing claims that Axcient x360Cloud makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Oct 5, 2026 ## Claim: “Axcient x360Cloud automatically backs up Microsoft 365 (formerly Office 365) and Google Workspace data so that it can always be located, restored, and audited for uninterrupted business continuity after a data loss incident.” Mixed support from reviews. Reviewers report automatic Microsoft 365 and Google Workspace protection and successful recovery in many scenarios. However, other reviewers describe only a 60% recovery rate and missing backup-status reports, which undermines the claim's assurances of always-restorable and auditable continuity. - “This software provides automatic protection for your Microsoft 365 and Google Workspace data.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12180417) - “Axcient has been able to restore in countless scenarios, from accidental deletions to malicious actions.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10509824) - “our recovery rate was 60% recover to 40% not recoverable which was troubling.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10495708) - “Doesn't send reports of good backups or failed ones even though it says it does” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10498777) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/) ## Claim: “x360Cloud critical capabilities include monitoring and alerting that provide extensive backup diagnostics and intuitive remediation workflows, reducing the team’s administrative burden.” Disputed by reviews. Most relevant reviewers describe reporting, monitoring, and alerting as insufficiently robust or configurable, and one reports that remediation is not always clear or possible. Some reviewers do report useful at-a-glance backup status and sync diagnostics, but the evidence does not support the claim's broad characterization of extensive diagnostics and intuitive remediation workflows. - “the reporting and alerting features might be more detailed and configurable.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12223240) - “Many users believe that the reporting, monitoring, and alert customization features are not as robust as they could be.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12180417) - “Being able to view container backup status at a glance, along with backup sizes and specific sync issues is great.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10510167) - “remediation is not always clear (or possible).” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10510167) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/) ## Claim: “Effortlessly backup and restore data in Exchange Online, OneDrive, and SharePoint, including all files, folders, and document libraries.” Mixed support from reviews. Reviewers report straightforward backups and restores across SharePoint folders and OneDrive files, but others describe slow searches in large SharePoint libraries and a 60% recoverable rate, undermining the claim's effortless and comprehensive wording. - “I use it mostly for Sharepoint sites backup and I'm very satisfied: it's easy to use and works without any issue. I use it often to recover data from specific folders.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10506240) - “Although Im not a technical engineer (I leave that to our technical support people here) , there were a number of issues with several of my clients when attempting to recover data. I dont know the specifics but our recovery rate was 60% recover to 40% not recoverable which was troubling.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10495708) - “Additionally, while the interface is clean, sometimes deeper searches, especially across large SharePoint libraries or Teams data, can be a bit slow.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-11978657) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/) ## Claim: “x360Cloud enables MSPs to automatically discover, backup, audit, search, and restore critical client data in Microsoft 365 and Google Workspace.” Mixed support from reviews. Reviewers report automatic protection for Microsoft 365 and Google Workspace and successful restores, but others describe manual enablement for M365 backups and materially unsuccessful recovery in some cases. The reviews do not consistently establish every part of the broad discovery, audit, search, and restore claim. - “This software provides automatic protection for your Microsoft 365 and Google Workspace data.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12180417) - “I have used other SaaS backup products in the past and they just did not deliver. Axcient has been able to restore in countless scenarios, from accidental deletions to malicious actions.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10509824) - “you have to manually enable auto backups for M365 users on a per/ site basis.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10510167) - “our recovery rate was 60% recover to 40% not recoverable which was troubling.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10495708) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/) ## Claim: “With just one solution and one vendor, MSPs can provide backup and disaster recovery (BDR) for the Microsoft 365 suite of apps, including Exchange Mail, Calendar, Contacts, OneDrive, SharePoint, and Teams data, as well as Google Workspace, including Gmail, Calendar, Contacts, Drives, Sites, and Shared Drives.” Supported by reviews. Relevant reviewers report automatic protection for both Microsoft 365 and Google Workspace and describe consolidating backup vendors into one solution, supporting the core claim. However, one reviewer notes Google Drive scanning and Gmail backup limitations, so the reviews support the overall capability but qualify its completeness and operational scope. - “This software provides automatic protection for your Microsoft 365 and Google Workspace data.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12180417) - “We have been able to consolidate all of our backup vendors into one solution in Axcient.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10534392) - “E' stato semplice integrare / implementare il programma con il nostro workspace Google.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10531316) - “There are also some seemingly arbitrary Google limitations, such as Google Drive backups failing as they can't scan more than 100 objects, or initial Gmail backups taking weeks to complete as they're capped at 3 GB per day.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10510167) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/) ## Claim: “With PST Export for x360Cloud, MSPs get high speed export of mailbox data so it can be imported at high speeds by Microsoft Outlook back into M365, as well as simplified employee offboarding to archive the data and be audit ready.” Disputed by reviews. Reviewers who discuss exports describe them as incomplete or difficult, and one reports constraints when attempting maximum download speeds. The reviews do not specifically confirm PST export, high-speed Outlook import, or simplified offboarding and audit readiness. - “The export features are still a work in progress. Lack of export and some features similar to how you can request an export to USB on the SharePoint and other sites as they can be very large. (Export to anything other then SharePoint is difficult or unavailable.)” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10497592) - “We can reliably get 35Mb download but have to jump through some hoops to use LFTP max speeds.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10496230) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/) ## Claim: “x360Cloud automatically eliminates ongoing storage constraints and fulfills the retention requirements of compliance regulations without any additional configuration or cost.” Disputed by reviews. Several reviewers describe additional configuration requirements and pricing concerns, which conflict with the claim that no additional configuration or cost is needed. Some reviewers report automated, set-and-forget backups, but the reviews do not meaningfully address compliance retention requirements or the elimination of ongoing storage constraints. - “you have to manually enable auto backups for M365 users on a per/ site basis.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10510167) - “For smaller businesses, pricing could be a little excessive” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12223240) - “A little pricey compaired to other solutions.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-10511869) - “advanced capabilities occasionally need extra setting to maximize performance.” [Read Full Review](https://www.g2.com/products/axcient-x360cloud/reviews/axcient-x360cloud-review-12223240) Source: [https://axcient.com/products/x360cloud/](https://axcient.com/products/x360cloud/)