--- title: AWS Systems Manager Reviews meta\_title: 'AWS Systems Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 26 reviews by the users' company size, role or industry to find out how AWS Systems Manager works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 26 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AWS Systems Manager Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **automation features** of AWS Systems Manager, enhancing security and compliance through efficient patch management. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937658&qs=pros-and-cons#reviews) Users appreciate the **robust customer support** for AWS Systems Manager, with easy access to documentation and community help. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937657&qs=pros-and-cons#reviews) Users find the **ease of use** in AWS Systems Manager beneficial for managing security and compliance effectively. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937654&qs=pros-and-cons#reviews) Users value the **easy integrations** of AWS Systems Manager, enhancing security and compliance effortlessly across services. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937651&qs=pros-and-cons#reviews) Users find **implementation easy** with AWS Systems Manager, benefiting from straightforward integration and excellent support resources. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937650&qs=pros-and-cons#reviews) Users find the **complexity of identifying sensitive information** using AWS Systems Manager to be a significant challenge. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937655&qs=pros-and-cons#reviews) Users find **learning difficulties** with identifying PII in images or PDFs using AWS Systems Manager, complicating compliance efforts. [(1 mentions)](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937652&qs=pros-and-cons#reviews) ### Top Pros or Advantages of AWS Systems Manager ##### 1. Automation Users value the **automation features** of AWS Systems Manager, enhancing security and compliance through efficient patch management. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937658&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you like about AWS Systems Manager? Since, Macie covers s3, cloudwatch covers VPC logs, Cloudtrail with api calls within services. There were some limitations within them. Since our infr ##### 2. Customer Support Users appreciate the **robust customer support** for AWS Systems Manager, with easy access to documentation and community help. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937657&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you like about AWS Systems Manager? Since, Macie covers s3, cloudwatch covers VPC logs, Cloudtrail with api calls within services. There were some limitations within them. Since our infr ##### 3. Ease of Use Users find the **ease of use** in AWS Systems Manager beneficial for managing security and compliance effectively. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937654&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you like about AWS Systems Manager? Since, Macie covers s3, cloudwatch covers VPC logs, Cloudtrail with api calls within services. There were some limitations within them. Since our infr ##### 4. Easy Integrations Users value the **easy integrations** of AWS Systems Manager, enhancing security and compliance effortlessly across services. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937651&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you like about AWS Systems Manager? Since, Macie covers s3, cloudwatch covers VPC logs, Cloudtrail with api calls within services. There were some limitations within them. Since our infr ##### 5. Implementation Ease Users find **implementation easy** with AWS Systems Manager, benefiting from straightforward integration and excellent support resources. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937650&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you like about AWS Systems Manager? Since, Macie covers s3, cloudwatch covers VPC logs, Cloudtrail with api calls within services. There were some limitations within them. Since our infr ### Top Cons or Disadvantages of AWS Systems Manager ##### 1. Complexity Users find the **complexity of identifying sensitive information** using AWS Systems Manager to be a significant challenge. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937655&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you dislike about AWS Systems Manager? Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo ##### 2. Learning Difficulty Users find **learning difficulties** with identifying PII in images or PDFs using AWS Systems Manager, complicating compliance efforts. [ See 1 mentions ](https://www.g2.com/products/aws-systems-manager/reviews?filters%5Bsentiment_snippet%5D=1937652&qs=pros-and-cons#reviews) See Related User Reviews ![Sunil R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunil R.") SR Sunil R. Mid-Market (51-1000 emp.) 5.0/5 "Very important and appropriate solution for our AWS cloud Environment" What do you dislike about AWS Systems Manager? Downside is, Overall , in view of compliance sometimes PII uploaded to s3 can be identified with Macie. But when its an image or pdf containing photo ## Top-Rated Alternatives [ ![IBM Terraform (formerly HashiCorp Terraform)](https://images.g2crowd.com/uploads/product/hd_favicon/ee3589ca292451de15d3be359e6392cc/ibm-terraform-formerly-hashicorp-terraform.svg "IBM Terraform (formerly HashiCorp Terraform)") IBM Terraform (formerly HashiCorp Terraform) 4.6/5(110) ](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) [ ![ManageEngine Endpoint Central](https://images.g2crowd.com/uploads/product/hd_favicon/2f2a2afbb752a606964794b3d43d3fda/manageengine-endpoint-central.svg "ManageEngine Endpoint Central") ManageEngine Endpoint Central 4.5/5(1,130) ](https://www.g2.com/products/manageengine-endpoint-central/reviews) [ ![Red Hat Ansible Automation Platform](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b1e34d1cfcc265beee0d9b4290461fa/red-hat-ansible-automation-platform.jpg "Red Hat Ansible Automation Platform") Red Hat Ansible Automation Platform 4.6/5(377) ](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/aws-systems-manager/competitors/alternatives) ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") UP Verified User in Printing Small-Business (50 or fewer emp.) 12/23/2018 "Easy to Use" 5/5 What do you like best about AWS Systems Manager? AWS is extremely easy to use. It is fast and flexible. NoSQL database with seamless scalability Review collected by and hosted on G2.com. What do you dislike about AWS Systems Manager? I can honestly say there isn’t anything I dislike Review collected by and hosted on G2.com. What problems is AWS Systems Manager solving and how is that benefiting you? Runnning code to resize images. That way they can be seen on different devices, such as desktop, tablets and phones Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 12/14/2018 "So Confusing but Better with Chamber" 3.5/5 What do you like best about AWS Systems Manager? Parameter store is the most useful thing here, since it is free Review collected by and hosted on G2.com. What do you dislike about AWS Systems Manager? I dislike how confusing it is to set up - especially IAM implementation and set up Review collected by and hosted on G2.com. Recommendations to others considering AWS Systems Manager: Use Chamber, it helps a lot with setting this up, and integrates well with aws-vault Review collected by and hosted on G2.com. What problems is AWS Systems Manager solving and how is that benefiting you? Solving storing secrets across environments Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/28/2018 "AWS systems manager is great" 5/5 What do you like best about AWS Systems Manager? This really helps us manage all our other AWS tools much more effeciently Review collected by and hosted on G2.com. What do you dislike about AWS Systems Manager? Can be difficult to set up at first, once you get it going though it's great Review collected by and hosted on G2.com. What problems is AWS Systems Manager solving and how is that benefiting you? Just making our AWS systems run much quicker and more efficently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/23/2018 "A neat program to add to you business." 3.5/5 What do you like best about AWS Systems Manager? AWS In My opinon an others ive noticed Gives you visibility and control of your infrastructure , Unlike others Ive used. Review collected by and hosted on G2.com. What do you dislike about AWS Systems Manager? Program Was Confusing to navigate at times , wasnt self expliantory . Review collected by and hosted on G2.com. What problems is AWS Systems Manager solving and how is that benefiting you? I was able to manage Raspberry Pi devices easily. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Enterprise (\> 1000 emp.) 12/28/2018 "Awesome interface" 5/5 What do you like best about AWS Systems Manager? UI/UX design and interface. It is easy to use. Review collected by and hosted on G2.com. What do you dislike about AWS Systems Manager? I don't have anything to say for this part. Review collected by and hosted on G2.com. What problems is AWS Systems Manager solving and how is that benefiting you? Improve efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/16/2018 "Good but still needs work" 3.5/5 What do you like best about AWS Systems Manager? Clean updated interface. Many options including sending the logs/output to an s3. Patch Baseline feature has been really helpful in having customized patching for specific OS types. Review collected by and hosted on G2.com. What do you dislike about AWS Systems Manager? There should be a way to programmatically get the OS type. As of now we can only get the os from the console. Review collected by and hosted on G2.com. What problems is AWS Systems Manager solving and how is that benefiting you? We are trying to save time in patching all our servers. This helps save time in automating our patching without manually going to each instance. Also saved us time in developing our own automation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Work at Amazon Web Services (AWS)? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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