1. [Home](https://www.g2.com/) 2. ... 3. [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) 4. [AWS Connect Discussions](https://www.g2.com/products/aws-connect/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8b5125080bbfa8015af0e90552c591ca/aws-connect.png "Product Avatar Image") ](/products/aws-connect/reviews) [ AWS Connect ](/products/aws-connect/reviews) 0 ratings 𝗔𝗪𝗦 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 provides an easy-to-use, scalable and high-performing way to manage files between Salesforce and 𝗔𝗺𝗮𝘇𝗼𝗻 𝗦𝟯 without having to leave your Salesforce org. As such, it is designed for teams that need Salesforce external file storage at scale, reducing Salesforce storage consumption while keeping every file visible, organized, and accessible where users already work. 𝗖𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗙𝗶𝗹𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 AWS Connect moves your files from being scattered throughout multiple records and therefore taking up valuable Salesforce storage to being stored securely in S3. You can upload, view, sync, and retrieve all of your files via a custom-built interface, without jumping back and forth between systems to handle your daily document management needs. 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝗦𝘁𝗼𝗿𝗮𝗴𝗲 𝗖𝗼𝘀𝘁𝘀, 𝗕𝗲𝘁𝘁𝗲𝗿 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 By storing your files on Amazon S3, you reduce your Salesforce data & file storage costs. Behind the scenes, AWS Connect relies on Apex batch processing and asynchronous operations, so uploads, syncs, migrations of large file sets happen seamlessly without locking records or slowing down the user interface, even when dealing with millions of files. 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗗𝗮𝘁𝗮 𝗦𝘆𝗻𝗰 𝗮𝗻𝗱 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 AWS Connect enables bidirectional synchronization, which means files may flow from either Salesforce or S3 back-and-forth while maintaining consistency within each platform. Besides, it protects against data loss as files stored in S3 can be restored back into Salesforce. Synchronization utilities help recover files that go missing, with metadata mappings keeping everything correctly linked to its original record.   • Restore files from AWS S3 back into Salesforce on demand   • Re-sync missing or incomplete files automatically   • Maintain record associations through metadata mapping 𝗦𝗲𝗰𝘂𝗿𝗲, 𝗖𝗼𝗻𝘁𝗿𝗼𝗹𝗹𝗲𝗱 𝗔𝗰𝗰𝗲𝘀𝘀 Access to uploaded files occurs through signed, timed-out URLs, so sensitive information is never made available through an open link. Access itself is governed by Salesforce profiles, roles, and permission sets, and every upload, deletion, sync, and migration is logged for monitoring and audit purposes. 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗦𝗰𝗮𝗹𝗲 AWS Connect is architected to support document management across multiple Salesforce Orgs and AWS Environments, making it a fit for organizations with Salesforce backup needs as well as day-to-day document handling. 𝗪𝗵𝗲𝗿𝗲 𝗧𝗲𝗮𝗺𝘀 𝗨𝘀𝗲 𝗜𝘁   • 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗮𝗿𝗰𝗵𝗶𝘃𝗮𝗹: Move inactive files to S3 and make those same files accessible from Salesforce   • 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗿𝗲𝗽𝗼𝗿𝘁 𝘀𝘁𝗼𝗿𝗮𝗴𝗲: Securely store generated PDF's, CSV's, XLSX files and statements   • 𝗟𝗲𝗴𝗮𝗰𝘆 𝘀𝘆𝘀𝘁𝗲𝗺 𝗺𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Bulk-migrate historical documents while preserving document structure   • 𝗖𝗹𝗶𝗲𝗻𝘁 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Manage customer files without using storage space in salesforce   • 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗿𝗲𝗰𝗼𝘃𝗲𝗿𝘆: Restore files into Salesforce whenever business continuity requires it For organizations looking to extend Salesforce with reliable, scalable, and secure external storage, AWS Connect turns Amazon S3 into a natural extension of Salesforce itself. Show More When users leave AWS Connect reviews, G2 also collects common questions about the day-to-day use of AWS Connect. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All AWS Connect Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about AWS Connect yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/aws-connect/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/76e2eadf954212813a85f446d053ab67/aws-connect.svg "Product Avatar Image") ### Have you used AWS Connect before? Answer a few questions to help the AWS Connect community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Faws-connect%2Fdiscuss%3Fsmall_ask%3Daws-connect) No