--- title: AWS Chatbot Reviews meta_title: 'AWS Chatbot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how AWS Chatbot works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 13 scale: '5' date_modified: '2026-07-21' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # AWS Chatbot Reviews **Vendor:** Amazon Web Services (AWS) **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.2/5.0 **Total Reviews:** 13 ## About AWS Chatbot AWS Chatbot lets you monitor, troubleshoot, and operate your AWS environments natively from within your chat channels. ## AWS Chatbot Reviews ### 1. Simple, effective, and a huge time-saver **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo Henrique O. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about AWS Chatbot?** The ability to execute CLI commands, receive real-time alerts from Amazon CloudWatch, and handle incident responses **What do you dislike about AWS Chatbot?** its native integrations are strictly limited to a few enterprise chat applications **What problems is AWS Chatbot solving and how is that benefiting you?** centralizing our monitoring and alerts in one place ### 2. Nice implementation of thoughts. **Rating:** 5.0/5.0 stars **Reviewed by:** Devendra R. | Specialist at Hewlett Packard Enterprise, Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about AWS Chatbot?** It quickly captures the order for which you want to raise an issue. **What do you dislike about AWS Chatbot?** Sometimes if the issue is not related to order, it is a lot of struggle to get to the right place. **What problems is AWS Chatbot solving and how is that benefiting you?** It is delivery-related, primarily queries and refunds. ### 3. quick and easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about AWS Chatbot?** easy and quick to reach AWS support and resolve the issue soon **What do you dislike about AWS Chatbot?** Nothing to dislike. its a great innovative product for new world **What problems is AWS Chatbot solving and how is that benefiting you?** A live agent is not required. It is helping in cost saving. It's excellent in automation and keeps the customer engaged and interactive. ### 4. Aws chatbot really easy to use with advance AI. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2021 **What do you like best about AWS Chatbot?** Easy to use, I integrated this into my website to auto handle customer chat **What do you dislike about AWS Chatbot?** Noting till now. It's better then others **What problems is AWS Chatbot solving and how is that benefiting you?** AllI integrated chatbot in my project, so that customer auto reply by entering his order id ### 5. ChatOps to fully customizable levels for DevOps teams and maintainers of cloud environments on AWS **Rating:** 4.0/5.0 stars **Reviewed by:** Oscar M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2019 **What do you like best about AWS Chatbot?** Imagine having the entire DevOps team working on Amazon AWS cloud computing resources in contact on an Amazon Chime or Slack chat, thanks to ChatBot it is possible to set infinite and personalized webhooks in order to obtain myriad of functions integrated with AWS without having to work with APIs and various additions to obtain functionality such as, by way of example only: proactive alerting in the case of EC2 instances with problems, non-regular latencies in the VPCs in use, high percentage of bounced mails in Amazon SES. **What do you dislike about AWS Chatbot?** I think it's a real shame, despite the fact that it is born as an opponent of the same, the lack of support and the lack of integration with the API of the Telegram bots, the personalization would undoubtedly be greater and could be added in chat rooms with further monitoring systems or active ChatOps, I hope Amazon reconsiders its position in this regard. **Recommendations to others considering AWS Chatbot:** If it is your first implementation of AWS ChatBot I recommend using native integration with Amazon Chime rather than the one with Slack, the required configuration is minimal and you will find yourself in few minutes to create commands and actions in GUI mode. Slack is for more advanced stuff and requires more integration with non-native Amazon methods and webhooks. **What problems is AWS Chatbot solving and how is that benefiting you?** We have a bot ironically called "Wizzi" (from Wizard, or magician) with about 60 commands (webhooks) that we have configured without the need for skills in object-oriented programming languages ​​but with the simple AWS web interface that can easily manage the switchcases and the related commands sent to the bot itself, is shared between the DevOps teams and the systems engineers to monitor the status of the resources and receive notifications on Amazon Chime should there be any critical error or unexpected warning, we also configured the same to send at the request of the reports on the health status of the VPCs used by us as well as an emergency command to perform autoscaling of the EC2 in case of distributed denial of service attacks ### 6. Allows you to manage the entire AWS environment from a group chat and receive immediate alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Gennaro I. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about AWS Chatbot?** The easiest way to allow maintenance and management of complex AWS resources through the simplest AWS Chime chat messages, you can manage all aspects of what is contained in AWS and through the APIs and webhooks you can also manage external resources not in cloud computing. **What do you dislike about AWS Chatbot?** Integration with other chat applications is really scarce and sometimes completely absent, having everything on whatsapp would be much easier and visible for team members instead of having to open applications like Amazon Chime, it's not an operation that comes naturally out of the working hours, should be improved as the main competitor services. **Recommendations to others considering AWS Chatbot:** Before starting to perform configuration, scaling or generic management of EC2 resources, EBS disks and VPC networks, I recommend that you practice test resources that you can create and delete immediately after spending only a few cents, webhooks are a powerful tool and can unfortunately cause damage in the event of oversights or improper use. **What problems is AWS Chatbot solving and how is that benefiting you?** It helps us continuously and at any time to manage the automatic scaling of EC2 resources and to enable different VPC routing strategies to optimize network flows and better balance the communication of our services and those of our customers. I think is very useful in planned and unplanned activities that are started, sometimes in urgency, during non-working hours, holidays or at night, it is possible to work from one's bed at home simply by chatting with your smartphone. ### 7. A great low cost way to get fully-automated and fast help in everyday repetitive everyday operations **Rating:** 4.0/5.0 stars **Reviewed by:** Paolo G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2019 **What do you like best about AWS Chatbot?** Thanks to AWS ChatBot we are able to better integrate the daily operations of my company team so as to automatically start interactive procedures and complex scripts directly from a simple telegram chat from your smartphone, in total mobility and wherever you are. In short, it is an excellent solution to save time and human resources by allowing automated operations to be performed on an external resource that is totally safe and risk-free for the data processed. **What do you dislike about AWS Chatbot?** The possibility of hooking ChatBot to Linux CURL-type webhooks so as to perform complex requests such as filling in specific forms or uploading files should be arranged, so it would also be possible to integrate ChatBot with the Whatsapp, wechat and telegram APIs. **Recommendations to others considering AWS Chatbot:** If your choice is Slack instead of Amazon Chime as chat engine to give orders to ChatBot and receive data, I suggest you rethink and use Slack only if you need to perform operations or issue complex orders, otherwise Amazon Chime is very easier and more immediate to configure. **What problems is AWS Chatbot solving and how is that benefiting you?** We have included ChatBot with a view to supporting and speeding up everyday operations, some of which have been pending for weeks due to the impossibility of performing trivial fixing on specific machines, has fully covered the role assigned to it and we have had the opportunity to integrate it with existing systems like Zabbix and nagios core. ### 8. How to easily manage unlimited number of AWS EC2 instances from group chat in your smartphone. **Rating:** 4.0/5.0 stars **Reviewed by:** Germano C. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2019 **What do you like best about AWS Chatbot?** It's great to have a bot to ask about the status of your cloud computing resources on AWS. it is even more fantastic if the same bot is able to warn you or the participants of a group chat on Amazon Chime of the occurrence of any problems or values ​​not suited to the type of SLA set. Managing resources from a chat and being able to monitor them from the chat itself truly represents the turning point in the world of cloud computing. **What do you dislike about AWS Chatbot?** Personally, I find the lack of an official or unofficial integration with other chats outside Amazon like Whatsapp, telegram or discord very heavy. I hope that AWS will find a way to integrate it into existing chats without the need for entire teams to migrate to chatbot-supported chats. **Recommendations to others considering AWS Chatbot:** After the initial deployment, seriously consider further integration in chatops emergency functions such as autoscaling or application of restrictive network security groups, you will need to manage any disasters or emergencies with a simple command without the need for heavy configurations and attempts to attack in progress. **What problems is AWS Chatbot solving and how is that benefiting you?** Thanks to chatbot I configured some webhooks that can handle EC2 instances in cloud computing on AWS or migrate entire VPCs, turn on and off load balancers and apply restrictive security groups in case of attacks, all from a simple chat on my phone too out of office. it really helps to save a lot of time and work smart from home. ### 9. AWS Chatbot for detecting issues with AWS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2019 **What do you like best about AWS Chatbot?** This chatbot integrates well with AWS SNS and hence works really well with most AWS services which makes it super helpful for detecting issues. This chatbot can give notification via slack and most devops teams use Slack. It is a newly launched service and still in the process of getting better. People can even run lambda to some extend. Moreover, this can even run with Amazon chime chatrooms. There could be filters that could be applied on the incoming messages. There are ready made templates available and when I experimented, it was really easy to integrate with Slack, which is what my team used. **What do you dislike about AWS Chatbot?** The chatbot is new and hence one feature I don't like that well is you can't push commands to the chatbot. It is mostly a listener right now. I believe more functionality must be on the roadmap. We can't customize the messages as of now. Keep in mind that AWS chatbot is subject to rate limits from Slack , so it is a good idea to use filters and not let everything come in though into the channel as it might cause some issue. Another thing is, only multiple regions are allowed and now multiple accounts. The SNS which hosts the AWS chatbot configuration can get the messages, so if there are multiple accounts, most likely you will need to create more Slack channels. This was a little bit of challenge in our use case. **Recommendations to others considering AWS Chatbot:** I would suggest start basic with integration to a slack channel and let it be there. Push commands are there with some pre-defined templates available from Amazon's website. This is a really useful solution where the whole team can be added a central challenge such as Slack and everyone can keep track of the incoming messages. This makes collaboration really easy. Another good thing is the inexpensive nature of the service means that you can experiment as there are no downcost and you pay as you go. This also supports SNS topics from multiple regions. **What problems is AWS Chatbot solving and how is that benefiting you?** We use it to detect any operational issues without going into cloudwatch and looking at all the logs ### 10. Integrate Multiple AWS Services and receive notifications. **Rating:** 4.0/5.0 stars **Reviewed by:** Anant N. | RPA Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 01, 2020 **What do you like best about AWS Chatbot?** Can use AWS Chatbot to receive notifications for health events, security bugs, etc. AWS Chatbot commands are familiar with the command line syntax. There are predefined identitiesIt and templates. **What do you dislike about AWS Chatbot?** It takes a lot of work to setup everything for working of AWS Chatbox **What problems is AWS Chatbot solving and how is that benefiting you?** It helped me getting notified of health events and security bugs. ### 11. Customer service **Rating:** 2.5/5.0 stars **Reviewed by:** toni S. | Sales representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about AWS Chatbot?** It's useful when you have a question that needs to be answered right away **What do you dislike about AWS Chatbot?** There is a wait time if they are busy with other customers and sometimes it can be up to 25 minutes it helps me when I'm looking for certain products for home and work **What problems is AWS Chatbot solving and how is that benefiting you?** I'm still trying to get problems solved. I haven't noticed any benefits yet while using this program ### 12. AWS is so fascinating **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory D. | Inventory Specialist, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about AWS Chatbot?** I love how experts tend to the needs of customers in a very fast manor **What do you dislike about AWS Chatbot?** I dislike nothing whatsoever I am fond of using AWS chatbot **Recommendations to others considering AWS Chatbot:** This is a very wonderful software it will take you to the next level with ease on shopping and inquiries **What problems is AWS Chatbot solving and how is that benefiting you?** I solve shopping problems and It makes it easier to get what I want right then. ### 13. AWS chatbot is the real deal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about AWS Chatbot?** They support amazon chime and Slack and its super simple to setup. The ability to receive notifications and have a bot chat with a customer is amazing. **What do you dislike about AWS Chatbot?** Nothing, just needs to be developed a little further and will be perfect **What problems is AWS Chatbot solving and how is that benefiting you?** Customer service when we are not in the office or readily available ## AWS Chatbot Discussions - [How do I use chatbot on AWS?](https://www.g2.com/discussions/how-do-i-use-chatbot-on-aws) - [What are the features of chatbot?](https://www.g2.com/discussions/aws-chatbot-what-are-the-features-of-chatbot) - [What can you do with AWS chatbot?](https://www.g2.com/discussions/what-can-you-do-with-aws-chatbot) - [Conoscete un metodo per integrare ChatBot con Telegram o con le API dei bot di Telegram?](https://www.g2.com/discussions/conoscete-un-metodo-per-integrare-chatbot-con-telegram-o-con-le-api-dei-bot-di-telegram) - 1 upvote - [What is in the roadmap for the AWS Chatbot?](https://www.g2.com/discussions/what-is-in-the-roadmap-for-the-aws-chatbot) - 1 upvote - [View AWS Chatbot pricing details and edition comparison](https://www.g2.com/products/aws-chatbot/reviews?page=1§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+05%3A46%3A37+-0500&secure%5Bsession_id%5D=a177a1a2-d09d-4d9f-8601-b32c4b949ae2&secure%5Btoken%5D=94c611a7f5cd3d19a13a75e3e61800ccd4022617234f29269165e45a025a6418&format=llm_user) ## AWS Chatbot Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ## Top AWS Chatbot Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (398 reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - 4.6/5.0 (685 reviews)