The dashboard is clear and precise, making it easy to navigate. I find it interesting to view the statistics and reports, especially since they can be customised to fit the specific needs of the business. I particularly enjoy tracking the daily transactions and observing how the numbers accumulate over time. Review collected by and hosted on G2.com.
The rest of the platform feels confusing to navigate. For example, it's unclear how to add product-level tracking without impacting all publishers. The support team is slow to respond to tickets, and the Success Centre and video resources don't provide enough detail. I also find the platform glitchy, with issues occurring seemingly at random. The billing process for publishers is quite basic, and there should be more options for creating ad-hoc invoices, such as for tenancy agreements. When it comes to declines, the system is unreliable for individual cases and unnecessarily complicated for bulk actions. In Publisher Management, the default view should show only accepted partners, not all publishers, and when searching in reports, only accepted partnerships should appear. Additionally, there should be a way to block or report publishers—there was an instance where a publisher repeatedly contacted us and wouldn't accept our refusal. Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback.
We appreciate your detailed comments regarding platform navigation, tracking, billing, and publisher management. Your insights are extremely valuable as we continue to enhance the platform. While our support team aims to respond to all inquiries within 48 hours, we understand the importance of timely assistance and encourage you to reach out if you encounter any issues or need assistance.
Your feedback helps us improve both the platform and the overall partner experience, and we appreciate your patience and partnership as we continue to make Awin better for everyone.
Best regards,
The Awin Team
