Recommendations to others considering Awarathon:
I will recommend Awarathon to every business who wants to improve their customer service and experience levels, whether you are experienced or new to the sales domain. Awarathon comes with a minimum learning curve, so there are no specific prerequisites. It comes with a set of features meeting your problems & solve them effectively. Review collected by and hosted on G2.com.
What problems is Awarathon solving and how is that benefiting you?
We wanted to improve our customer service and experience levels in all our diagnostic centers. It was possible only through training initiatives & having standardized work process. Awarathon created Standard Operating Procedures (SOPs)for each role such that desired competencies and responsibilities are designated. We used Awarathon's platform regularly for knowledge assessments, customizing video assessments based on the SOPs for respective roles. Tracking the performance of individual employees is appropriately done. Business intelligence provided by Awarathon using Mecure raw data helped us to minimize the customer complaints such as high waiting time. Review collected by and hosted on G2.com.