--- title: AVOXI Reviews meta_title: 'AVOXI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how AVOXI works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 30 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # AVOXI Reviews **Vendor:** AVOXI **Category:** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 30 ## About AVOXI AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com. ## AVOXI Pros & Cons **What users like:** - Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries. (1 reviews) - Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient. (1 reviews) **What users dislike:** - Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets. (2 reviews) - Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage. (2 reviews) - Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges. (1 reviews) - Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges. (1 reviews) - Users desire **additional features** for better control over call routing, particularly for call center applications. (1 reviews) - Number Issues (1 reviews) - Users report **poor customer support** from AVOXI, highlighting rudeness and difficulty in resolving issues effectively. (1 reviews) - Unethical Sales (1 reviews) - Unethical Sales Practices (1 reviews) - Unreliability (1 reviews) ## AVOXI Discussions - [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote - [View AVOXI pricing details and edition comparison](https://www.g2.com/products/avoxi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A15%3A49+-0500&secure%5Bsession_id%5D=8f9483c6-ca3c-476f-841e-d9a7112db904&secure%5Btoken%5D=2263b30d383398ffc8d31b37eece04de93467ef585a1fa9c5c50a6927dbc1027&format=llm_user) ## AVOXI Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Web Chat - Mobile SMS **Generative AI** - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Conference Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Session Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - Contact Center** - Cross-system Integration - Natural Language Interaction - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning **** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Browser Extension **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top AVOXI Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,812 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - 4.4/5.0 (405 reviews)