--- title: AVOXI Reviews meta_title: 'AVOXI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how AVOXI works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 30 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # AVOXI Reviews **Vendor:** AVOXI **Category:** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Average Rating:** 4.4/5.0 **Total Reviews:** 30 ## About AVOXI AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com. ## AVOXI Pros & Cons **What users like:** - Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries. (1 reviews) - Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient. (1 reviews) **What users dislike:** - Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets. (2 reviews) - Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage. (2 reviews) - Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges. (1 reviews) - Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges. (1 reviews) - Users desire **additional features** for better control over call routing, particularly for call center applications. (1 reviews) - Number Issues (1 reviews) - Users report **poor customer support** from AVOXI, highlighting rudeness and difficulty in resolving issues effectively. (1 reviews) - Unethical Sales (1 reviews) - Unethical Sales Practices (1 reviews) - Unreliability (1 reviews) ## AVOXI Reviews ### 1. All in one contact center platform tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about AVOXI?** AVOXI offers probably the most robust VoIP software out there right now. Effortless way to manage all your DID's and deep options of features you are able to utilize. **What do you dislike about AVOXI?** Overall it does offer a lot but I do think it is rather pricey after your intro period ends. I don't have many additional glaring negatives right now that can come to mind but I do believe their team is constantly working on the product. **Recommendations to others considering AVOXI:** They have like a trial or initial testing of the software, which I would recommend trying it and seeing all the features yourself. **What problems is AVOXI solving and how is that benefiting you?** We have noticed many positives from using this tool. It is fast rolling it out and the support and technical teams they have are wonderful and can answer any problem you may have ### 2. Good product with great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Karl T. | Chief Marketing Officer & Global Head of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about AVOXI?** Great conversation with clients, fixed problems well **What do you dislike about AVOXI?** Compared with other similar providers, AVOXI is more costly. **What problems is AVOXI solving and how is that benefiting you?** Virtual number for international calls. Great platform to organize everything. ### 3. Great so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about AVOXI?** - support during the onboarding - interface easy to use - dedicated support department **What do you dislike about AVOXI?** - no sms function available for the French market **What problems is AVOXI solving and how is that benefiting you?** - being able to contact our clients based in France ### 4. Thanks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about AVOXI?** quality and best voice calls I have ever experienced **What do you dislike about AVOXI?** Little high fees, I thought it would be better if you reduce the fee **What problems is AVOXI solving and how is that benefiting you?** I thought better to have two way calling ### 5. Avoxi review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about AVOXI?** Ease of use. Quick configs and viewings. **What do you dislike about AVOXI?** We have received a number of calls without anyone on the line. Not sure if it's spam or calls not connecting. **Recommendations to others considering AVOXI:** . **What problems is AVOXI solving and how is that benefiting you?** We need a US phone number and phone system. ## AVOXI Discussions - [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote - [View AVOXI pricing details and edition comparison](https://www.g2.com/products/avoxi/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A59%3A23+-0500&secure%5Bsession_id%5D=8baaf213-3b47-44b0-bba2-c7c92b197655&secure%5Btoken%5D=560c126c42c19313a776f2de62e29aceda0d65a62f4a20e31eef1ffe83d74c3d&format=llm_user) ## AVOXI Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Live Chat - Mobile SMS **Generative AI** - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Conference Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - IVR - Inbound Screen Pop - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - Contact Center** - Cross-system Integration - Natural Language Interaction - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Browser Extension **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top AVOXI Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,813 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - 4.4/5.0 (406 reviews)