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Andrea T.

Sales Ops Manager

Mid-Market (51-1000 emp.)

7/25/2023

"The best customer success experience I've had"

5/5

What do you like best about Avoma?

that it is AI integrated, my team is very excited about having to do less admin tasks. Also, the customer service is excellent! Review collected by and hosted on G2.com.

What do you dislike about Avoma?

some times it is hard for us to get to the tool we are trying to use since there are so many options Review collected by and hosted on G2.com.

AO

Alex O.

Customer Success Manager

Mid-Market (51-1000 emp.)

4/16/2024

"Avoma is really a top tier product!"

5/5

What do you like best about Avoma?

I like that Avoma is incredibly detailed and surpsingly intuitive with the conversation that is happening. Also, the HubSpot integration is fantastic. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

The downside of Avoma is that the template ability is a useful tool, but cumbersome to get up and running if you don't have any guidance. Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

Avoma is helping the Customer Success team get key notes into what our customers are saying. For example, if the customer is expressing feedback of our product that is not good, Avoma automatically puts it in as a follow up item for that customer so that we can make sure we communicate internally to our team. We benefit greatly from the HubSpot integration since our sales team is mostly in there; it allows us to properly communicate cross sales. Review collected by and hosted on G2.com.

US

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

8/9/2024

"Transformative AI Experience"

5/5

What do you like best about Avoma?

The platform can extract valuable performance analysis and strategic planning data by analyzing meeting dialogue. It seamlessly integrates with popular tools such as Zoom, MS Teams, and CRM systems, making it easy to incorporate into existing workflows. Users can also create and customize meeting templates that align with their needs, enhancing meeting efficiency and consistency. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

It's a good tool. I have not faced any issues so far. Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

Avoma simplifies sharing meeting recordings, notes, and insights, streamlines tracking action items and enhances information processing for more efficient responses. Ultimately, it boosts productivity, improves communication, and ensures more effective meetings, saving time and driving better outcomes. Review collected by and hosted on G2.com.

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Michael L.

Sales Account Executive

Small-Business (50 or fewer emp.)

5/28/2024

"Avoma is Awesome!!"

5/5

What do you like best about Avoma?

I love how easy Avoma is to use. Avoma takes all the notes from all my important client meetings and allows me to focus more on speaking with the client and asking questions. I love that and also the ability to use those notes and recordings to send to the client and have one on one meetings with my manager for call coaching. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

The way I personally use it, i see no downfalls. It works very well for me! Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

I no longer have to write down or take notes on my client meetings. Avoma does all that for me. I also send the recordings to my manager and share great meetings i've had along with areas that I could improve! It has strenghtened my abiity to sell more to my clients and get better in areas that I am weaker in. Review collected by and hosted on G2.com.

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Stacey S.

Small-Business (50 or fewer emp.)

4/9/2024

"Super helpful for transcribing meetings!"

5/5

What do you like best about Avoma?

It's great to have a note taker in my meetings and I really like how it summarizes meetings for me after - pointing out any pain points and follow up items.

I also like being able to create team calendar links to share with clients. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

Often, the note taker seems a little delayed when entering meetings and often interupts me while I am talking to let guests know the meeting is being recorded. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/2/2024

"Avoma is my favorite meeting spy!"

5/5

What do you like best about Avoma?

In today's world, effective communication is key. Avoma's meeting recording software exceeds expectations, revolutionizing how my teams collaborate and make decisions. With so many meetings and constant content switching, I can't tell you how many times Avoma has saved me when I can't remember an important notation from a client call.

Avoma's recording feature captures every detail , eliminating the need for manual note-taking.

The platform's user-friendly interface and robust security measures ensure a seamless experience. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

Absolutely nothing, so entirely happy with this software! Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

I have tons of client calls every singly day and am required to note take during them, however there a tons of times I've been able to go back and re-listen to an important notation made that I didnt happen to jot down. The key takeaways are also amazing, if I'm running th emeeting and it's more difficult to take notes, I can look back at them in the recording page and they help for recaps! Review collected by and hosted on G2.com.

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Rakesh D.

Business Development Manager

Small-Business (50 or fewer emp.)

8/8/2024

"Good tool"

4.5/5

What do you like best about Avoma?

It tags positive and negetive moments on the call and also captures action items which are pushed to the CRM directly. Loved using it. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

Some times the AI might not be very accurate as it depends on voice recognition. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/29/2024

"Game changing for workflow efficiency"

5/5

What do you like best about Avoma?

The AI-summarized meeting transcript with key takeaways and pain points is great starting point for keeping documentation and records of meetings. Sentiment classification is really nice to see, and I can get a quick temperature check on how the call went based on looking at the simple visualization. The ability to generate and share snippets of calls very easily with others helps get other teammates up to speed quickly. Auto-generated chapters are helpful for segmenting calls, and the product has a nice interface to use overall. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

If I had to pick something, it would be better educating the user on all the powerful capabilities Avoma offers. I feel like there's a lot of features that I just do not know about so I'm not harnessing the product's full potential. Review collected by and hosted on G2.com.

What problems is Avoma solving and how is that benefiting you?

I'm a Product Manager and I conduct a lot of user interviews. It is difficult for me to take notes at the same time while I interview, and I conduct some in rapid succession so it is difficult to remember key points after some time. Additionally, I need to take user pain points and suggestions back to my designers and engineers. Having Avoma summarize the key takeaways and pain points for me already is a great way for me to record-keep for myself, but also get my teammates up to speed much faster. I can send them snippets and/or the AI summary, which is a very good starting point for getting everyone on the same page. It also allows members from customer-facing teams to come in and poke around in my interviews very quickly and get the information they need. Review collected by and hosted on G2.com.

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Glyn H.

Senior Enterprise Customer Success Manager

Small-Business (50 or fewer emp.)

8/7/2024

"I was introduced to the Avoma software just recently and I LOVE IT!!"

5/5

What do you like best about Avoma?

Avoma is so easy to use!! My company uses it on every call and it is a life saver. Especially if you miss a call and need to listen to it quickly before your next meetin. You can speed up the call so that you can listen quickly and see the viedo screen so that you can also see peoples expressions. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

I have no found any downsides of Avoma and would highly recommend it. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/20/2024

"Great introduction to the product"

4/5

What do you like best about Avoma?

In particular, I've been so impressed with the AI summary that is generated at the end of the call. It's been so helpful to have clear, actionable follow ups, taht feed straight into my CRM. Review collected by and hosted on G2.com.

What do you dislike about Avoma?

I haven't come across a real downside as yet - I do wish you could get rid of the 'this call will be recorded' voice over, as I don't let Avoma in until I have my clients permission and it always interupts. But that's just my nitpicking. Review collected by and hosted on G2.com.