Avoma records all of my meetings and recaps the key takeaways, my action items, my clients' action items, and more. It saves me from taking notes during my meetings so I can be fully present during my meetings, knowing that all of the information I need will be captured by Avoma. Review collected by and hosted on G2.com.

The only thing I don't like about Avoma is that it doesn't record my zoom phone calls (or at least I don't know how to set this up) so if a clients' mic or camera isn't working when we meet and we have to shift to a phone call, I miss out on all the great features of Avoma! Review collected by and hosted on G2.com.

Avoma has been so incredibly easy to use, both with Zoom and Google Meets. Its recordings and transcripts have been extremely reliable, I've had zero issues. The ability to refer back to the "notetaker" makes me even more effective and improves the client experience. It's also incredibly useful for training purposes when needed. I also work closely with Jenn who has helped us integrate Avoma, and she can't say enough amazing things about Sarah and her level of support! Review collected by and hosted on G2.com.

I honestly can't think of anything negative! The only thing that comes to mind may be a Google Meets limitation but that the Notetaker joins as another user in Google Meets. In Zoom, it's more hidden but as mentioned, I'm sure that on Google Meets, not Avoma Review collected by and hosted on G2.com.

As a sales manager I love:

-That my reps actually use Avoma, it saves them time, takes detailed notes & allows them to self analyze/coach their own calls

-The analytics behind calls

-The playlists to help us onboard faster Review collected by and hosted on G2.com.

-The pipedrive integration took some figuring out & isn't perfect but most competitors didn't even have a pipedrive integration

-To get usage analytics we currently have to email in, (not a huge deal) but would love to be able to self serve that

-Updated 2024: pricing is not competetive in the landscape, they upgrade you for Hubspot seats, and support has gotten worse. Review collected by and hosted on G2.com.

Avoma helps analyze conversations, making it easier to extract insights and follow up effectively.

By streamlining the meeting process, Avoma enhances productivity and fosters better collaboration. Review collected by and hosted on G2.com.

There is a lag upon login but its very minimal Review collected by and hosted on G2.com.

I like that it is very user friendly. Its recording features and transcripts are also great. This is very helpful for client meetings because it means I can focus on building relationships with them, instead of trying to take notes and rush through my meetings.

We also received a ton of training and assistance when we first implemented Avoma, which I think is nice because it shows the dedication and customer support from the Avoma team. Review collected by and hosted on G2.com.

Sometimes the transcripts aren't 100% accurate. This is okay if I am the one reviewing them, but if I have to send to a colleague or manager to review, sometimes it is time consuming to clarify or ammend the errors. Review collected by and hosted on G2.com.

Avoma has all of the tools we need in one place. As a marketer, it was super easy to set up lead intake, routing, and alerts for things we care about. But the best thing has to be the customer support! We're in a shared Slack channel, and questions are answered SO fast! Review collected by and hosted on G2.com.

The one thing I've noticed about Avoma that could be improved is the quality of the AI output. Meetings notes, summaries, etc are great and have lots of good features, but the content itself isn't quite to the level of their big competitors yet. Review collected by and hosted on G2.com.

Our team implemented Avoma last quarter and our dedicated Customer Success Manager, Sarah, has been a tremendous support in our introduction to and use of the software. She welcomed the opportunity to conduct both a manager-level and team-wide onboarding, providing insight into the features that our own Customer Success team might find most helpful. Our team has found immediate benefit in the use of Avoma during customer-facing calls, most notably alleviating the time previously dedicated to researching our CRM for sales cycle emails to inform our onboarding that is now a simple key word search within Avoma, allowing us to guage customer tone and intention prior to meeting by viewing these recorded calls and transcripts instead of trying to decode emails. We look forward to the efficiencies and insight Avoma will continue to bring to our customer experience! Review collected by and hosted on G2.com.

None to report at this moment - thanks!! Review collected by and hosted on G2.com.

Automatic note-taking, the ability to create custom prompts for the AI notes, and the ease of sharing the video with colleagues and customers. Fantastic CSM! Aditya is readily available and quickly helps us with any questions we may have. Easy and quick integrations. Review collected by and hosted on G2.com.

The system struggles with some medical terminology, though we have learned that this can be fixed. Review collected by and hosted on G2.com.

The transcript and search tool is great - makes it so easy to go back to moments in client meetings to confirm next steps and be able to focus more on the conversation instead of taking notes. The automated notes may not be 100% spot on, but it helps to skim through if there is a meeting you weren't in for context. Review collected by and hosted on G2.com.

I wish that it was ready sooner - sometimes you have to wait a bit for the email to tell you it's ready. Review collected by and hosted on G2.com.

Working with this company has been a truly outstanding experience. They were incredibly helpful and always available, making us feel heard and valued at every step of the process. A special shoutout to Everett, whose exceptional customer service really stood out. His dedication and attentiveness made our experience not just satisfactory, but delightful. We've thoroughly enjoyed collaborating with him and highly recommend their services to anyone looking for genuinely caring and professional support. And not to mention, the software is amazing! The team is really looking forward to getting fully onboarded and integrated with Avoma. We couldn't be happier!!! Review collected by and hosted on G2.com.

We have nothing negative to say about Avoma! Review collected by and hosted on G2.com.