Quick setup and plays nice with a lot of other enterprise tools. Integration with Zapier for automated messages and the ability to toggle between the mobile app and the web version easily. Great support email/phone support when needed. Review collected by and hosted on G2.com.

I wish the pricing was a little more competitive and offered more ala carte options rather than the bundles that include every bell and whistle. Review collected by and hosted on G2.com.

I love that I can communicate with customers and stakeholders through phone calls and texts, and my entire team can see the interactions with each person. Assigning technicians to each conversation, setting statuses, and being able to send mass communications has been a huge help for us. Review collected by and hosted on G2.com.

I would love to see a GIF plugin, sometimes communicating with images keeps interactions light-hearted and fun. The mobile apps could be more robust, right now they are very basic. I should at least be able to copy/paste text in the mobile app and send MMSs. Review collected by and hosted on G2.com.

Avochato has a great interface that is very easy-to-use and great for sales teams. I love that it has flawless auto-assignment rules along with solid reporting to show who is responding to their leads in the system the quickest.

We are also very happy with the way that new users can quickly learn the program in a matter of just a few minutes after a quick training w/ myself. Review collected by and hosted on G2.com.

Have not really found a dislike just yet. Great service at a great price! Happy with everything that Avochato is able to do for us. Review collected by and hosted on G2.com.

Service from their sales team is amazing, the automation is awesome, the app and browser apps are super quick and easy to use, and the price is great as it saves our staff a ton of time. Review collected by and hosted on G2.com.

Limitations on extensions for the voice service (were actually using a separate service for voice and were only using avochato for sms) Review collected by and hosted on G2.com.

The call forwarding is very useful for our location allowing our office phones to call some of our employees if everyone is either already on a call or unable to answer. Review collected by and hosted on G2.com.

The inability to setup conditions for special actions, if we had the possibility to setup if statements for conditional triggers it could greatly improve the usability. Review collected by and hosted on G2.com.

The ease of having one place to communicate with clients, staff, etc. Review collected by and hosted on G2.com.

The application itself is a little cumbersome and not super user-friendly, but most can figure it out. Review collected by and hosted on G2.com.

What I like best is that Avochato puts us right in front of the customer. We can send them promotions, events, and deals we have running. They can subscribe easily by just replying back "stop" or "unsubscribe". I also like the reports. Letting us know how many delivered, unsubscribed. The history of the conversation that it keeps is very helpful. Review collected by and hosted on G2.com.

The least thing I like about it is that I wish there was a way to add more than one email address for notifications on the profile. There doesn't seem like any good way to download a complete list of your customer list. When I try to do it, it will only download the first 50. Review collected by and hosted on G2.com.

So easy to filter active contacts. Very simple to create auto responders. Review collected by and hosted on G2.com.

Limiting the words of you use emojis. I feel like emojis are more personal. Review collected by and hosted on G2.com.

Organization of conversations and talking to multiple people at once just got so much easier! Review collected by and hosted on G2.com.

Lag time can vary based on how many conversations are currently going.

If multiple people are typing sometimes it will not notify you. Review collected by and hosted on G2.com.

We like that we can integrate with our CRM and that we can include the widget on our website and double as a chat service. We have yet to implement either, but will be doing so very soon! Review collected by and hosted on G2.com.

It would be great if the mobile app included more features that the desktop version does.

When you are on the contacts page (on the desktop site) you can't view the slider at the bottom to see columns that are off to the right... you have to scroll through every single contact to get to the very bottom. It would be great if that slider was shown at all times regardless of where you were at in the list... you can still look at all the columns. Review collected by and hosted on G2.com.