Avochato makes it super easy to manage and market to specific groups of people. Avochato has truly changed how our organization develops and maintains relationships with our clients and users. Our team would truly be lost without Avochato's easy-to-use software! Review collected by and hosted on G2.com.

Any glitch, bug, or product improvement our organization has had is usually addressed quickly. We've had some issues int he past with missing notifications, glitchy buttons, screenshots, etc. However Avochato is quick to respond and make changes. Review collected by and hosted on G2.com.

Biggest upside is unlimited users at no additional cost with the ability to add new lines at only $10 each. Combined with low learning curve makes this a truly scalable solution that my users have loved. That auto-responses and other quick actions make this app a joy to use. Review collected by and hosted on G2.com.

Biggest downside is the limited integrations provided (if not using native salesforce version which has a high cost). Other big downside is like of SIP phone provisioning, requiring the use of a secondary phone system. Also, the avochato team seems to be overbooked/lacking in resources which leads to slow follow up times and lack of configurations. Hire more developers! Review collected by and hosted on G2.com.

How easy the system is to use!

The Phone app makes on the go texting available.

We have been able to incorporate Keywords into our directional signage as well as print ads - that allows people to get information at their finger tips! Review collected by and hosted on G2.com.

The integration with our CRM system was rather difficult, but that was not solely Avochatos fault.

Getting logged out on my phone app and then having to log back in and try and remember my password.

I wish the phone app had more features that the desktop version does. Review collected by and hosted on G2.com.

I enjoy all of the options I have in using Avachado. I am able to modify the program to best fit what my company needs to use it for. It it also very easy to navigate. Even people who do not have the most experience with computers or technology in general can figure out how to use this system quickly. Review collected by and hosted on G2.com.

I do not dislike much. I would say that the notifications were a bit of a struggle for my company. The way we are utilizing this program requires us to have different notifications for each user. We were able to figure it out, but it took some time with trial and error. Review collected by and hosted on G2.com.

I love the direct communication with my customer/consumer. It allows me to communicate with them quickly and promptly. I’ve gone from waiting for customers to call me back or respond to hearing from them the same day and or seeing them in my store. Foot traffic has increased. I love that I am able to login in anywhere and use the software. Review collected by and hosted on G2.com.

I do not like the mobile app. It is not very workable in the sense that I am not able to use it 90% of the time I would like to. And since I am not always at the store I would like this to be useable so I continue my customer service from anywhere. I would also like the sms marketing to be a little bit more user friendly or to have had some training on that so that we could get the full benefits of the software. Review collected by and hosted on G2.com.

The communication between representatives and customers is great, also the ability to sort/file all of my broadcasts makes things very helpful. Driving customers towards my business through the power of text messaging is something that opens up a whole new door in the world of marketing, especially with the amount of people constantly looking at their phone screens! Review collected by and hosted on G2.com.

The text messages do not roll over on your next billing cycle... so you either have to use exactly the amount you purchase or buy more... Review collected by and hosted on G2.com.

We like how easy it is to use the features, like auto-responses and sending out large broadcasts. We also like the user interface for the chat box on our website. It was easy to customize and looks super custom. Review collected by and hosted on G2.com.

I dislike that emojis take up so many characters and thus are too costly for us to use. Review collected by and hosted on G2.com.

Nothing, it did not do what we were told it would do. Avochato is not an SMS/Text based platform. E-mail or Avachato app notifications Review collected by and hosted on G2.com.

Contacted support and our account rep several times with our concerns. They responded, but never resolved the fact that we are not getting any text communication from our customers. Notifications were not persistent, leading to poor customer service response by our team. We will be switching back to Olark, which had 100 times more engagement by our customers and worked well for us. Overall, extremely dissatisfied in Avochato. Review collected by and hosted on G2.com.

I love that Avochato allows users to send broadcast text. This feature is very helpful and speeds up the process of sending multiple texts at once. I also like that Avochato allows you to schedule texts for later dates and times as sometimes things need to be sent to our employees at a later scheduled, but specific time. Review collected by and hosted on G2.com.

I do not like how Avochato does not allow group texts. It also glitches a lot and can cause issues with sending texts, sending photos, and loading. Getting photos of Avochato proves to be an issue as well. Sometimes they will not load and send, and you have to drag them off a desktop versus copying and pasting with services like iMessage. Review collected by and hosted on G2.com.

I enjoy the way that Avochato is organized, so that one can seamlessly click between conversations and different numbers. Review collected by and hosted on G2.com.

Though Avochato is a great program, it is very new, and therefore has some growing pains and bugs, as is to be expected. However, Avochato is very good at resolving issues that are brought to them. Review collected by and hosted on G2.com.