The concept of Avid is great and i'm sure they do a great job once you are on board. Review collected by and hosted on G2.com.

i've been working with them to onboard for weeks maybe months now, and they have such an outdated and lenght process that it's litteraly painful to complete.

i'm a tech savvy person and i have figured out how to use many new software, and i have not yet came across an app that take it's customers on such a discouraging ride.

I wish there's a compatition that i can use instead. Review collected by and hosted on G2.com.

Automation is a key feature that has transformed the way we handle our accounts payable processes. The system automatically routes invoices for approval, tracks their status, and alerts the relevant personnel when action is required. This has not only accelerated our approval times but also minimized the risk of missed or delayed payments. The automation capabilities have significantly increased our operational efficiency.Gone are the days of sifting through stacks of paper invoices and receipts. With the AvidX software, managing documents is both simple and efficient. The software allows for easy uploading, categorizing, and retrieving of documents, ensuring that all pertinent information is just a few clicks away. The powerful search functionality means you can quickly locate any document, no matter how old or obscure. Review collected by and hosted on G2.com.

In my opinion, I don't see any downsides to using AvidXchange. One dislike is on troubleshooting or tech support and knowing when to use chat, email or search the AvidX community Review collected by and hosted on G2.com.

Streamlining abilities and digital Access to files Review collected by and hosted on G2.com.

Lack of reporting capabilities, specifically the distribution of invoices. Review collected by and hosted on G2.com.

Easy to use and efficient. Stable product. Review collected by and hosted on G2.com.

Could use an upgrade on expense report section. Review collected by and hosted on G2.com.

The ability to search all invoices/payments in one place. Review collected by and hosted on G2.com.

After entering a new supplier there is a delay before I am able to index an invoice to that supplier Review collected by and hosted on G2.com.

I love the payment options and the ease of navigating. Review collected by and hosted on G2.com.

The Line Item Templates should have the functionality to have a flat amount line items as well as the percentage of the amount, as the percentage doesn't work with multiple line items where the invoice amount fluctuates monthly. Review collected by and hosted on G2.com.

I love that everyone in the organization can login and search for invoices and payment statuses. Review collected by and hosted on G2.com.

Alot of invoices get stuck in the ship-to-research queue, which creates more work for the users. Review collected by and hosted on G2.com.

I like how easy it is to get a vendor paid. Also, the many features that are available. Review collected by and hosted on G2.com.

The only thing that I dislike would be the difficulty running reports trying to locate one payment when there are hundreds of properties that are not ours. Review collected by and hosted on G2.com.

The idea is great.

The ease of uploading, changing, editing invoices

The reports are customizable and easy to access

For the most part the automated uploading is accurate and makes it easy to browse for accuracy which reduces man hours spent on payables.

Approval step process is easy

If there were not so many issues after my end is complete and it is handed off to Avid, this would be the greatest program ever. However this is not the case. Review collected by and hosted on G2.com.

The continuous problems we experience with Avid/Strongroom are beyond frustrating. Between constant VCC issues, delays in payment processing, failure to follow up with vendor and ensuring payments are processed, lack of record keeping, refunding payments without a proper notification system in place so we can rectify, and overall failure to properly communicate and/or notify us of issues.

We use Strongroom/Avid to make payment processing systematic and to reduce the man hours for payables.

However, when our relationship with our vendors is tarnished because of extreme delays in payments being issued and the countless man hours not only assisting the vendors, but researching, creating service requests, following up, etc defeats the purpose. Avid markets "Pay Suppliers Faster- pay your suppliers on time.....fostering better vendor relationships" That is not the experience we have at all. Vendors are generally not happy due to payment delays, failure to follow up and ensure electronic payments are processed creating a refund that is not addressed until they make contact with our office, and the constant calls they receive from Avid pushing VCC payments on them. Review collected by and hosted on G2.com.

I'm not really sure if there is anything at this moment that I enjoy regarding Avid. Review collected by and hosted on G2.com.

The system has been going down a lot. I believe that this was due to the attention being elsewhere (newly released AvidCapture). Unfortunately, this resulted in a lot of lost work time. It started off as once a month and then basically became a once-a-week type of thing.

Later on, as we experienced issues, I understand that when it comes to technical support, there are certain steps that need to be made in order to figure out the issue but most of the time we were told to "clear our cookies and cached items" and that would be all we would hear from support.

The system is self-explanatory and It is easy to navigate but, it is annoying that with AvidCapture, we need to open another tab to link a customer account to a building compared to AvidInbox where we could do it all then and there. AvidCapture also took off the ability to see who posted invoices making it difficult to track who made the mistake.

AvidPay is also extremely slow - It takes me over thirty minutes to an hour to track a payment.

I feel like Avid has been focusing on adding new functions and revamping the website at this moment which is cool, but I feel like AvidCapture using AI to do type-to-text is unreliable as we have already seen issues with invoices and the way text gets transposed. Review collected by and hosted on G2.com.