Takes the payment processing workload off my team to focus on other things. Review collected by and hosted on G2.com.

Hiccups with telecom/utility accounts like AT&T. Payments are going out but not being applied properly, so we've incurred headaches and late fees. Review collected by and hosted on G2.com.

Being able to get the cancelled check immediately Review collected by and hosted on G2.com.

They have recently changed the layout and there too many different screens to get where I need to be Review collected by and hosted on G2.com.

Avidxchange provides us with a valuable tool to research invoices and payments. It takes much of the manual labor and tracking out of the Payables function. No more entering invoices into the accounting software and printing out paper checks to mail. Review collected by and hosted on G2.com.

There are many errors in indexing from picking the wrong amount to pay, to the wrong vendor, and Avid doesn't always send the right invoice to the right department for approvals. The most difficult problem by far is getting problems resolved especially when they make a change in the system. It can take up to 2 weeks to get a live person to help you resolve a problem from an upgrade to a system glitch. Review collected by and hosted on G2.com.

streamlines the AP process. and you can easily view where an invoice is at in the process. Review collected by and hosted on G2.com.

I wish the voiding payment in Avid would automatically void in RM. Review collected by and hosted on G2.com.

The platform is easy to use, and the automation has really cut down on manual work and paper invoices. I also appreciate how responsive and helpful the AvidXchange team has been throughout implementation and beyond—they truly understand the needs of municipal finance departments. Review collected by and hosted on G2.com.

There’s a bit of a learning curve at the beginning, especially when adapting it to existing City processes, but the support team made it manageable. Once everything was set up, it became much more intuitive. Review collected by and hosted on G2.com.

All invoices are automatically assigned to the appropriate property, and you can also allocate each invoice to the correct GL codes for better tracking. Review collected by and hosted on G2.com.

I wish it could recognize logos and automatically associate them with the correct vendor. Review collected by and hosted on G2.com.

We utilize AvidXchange for invoice and payment processing, and it has significantly improved the efficiency of our accounts payable operations. The platform provides enhanced visibility into our financial workflows, which has been especially beneficial for cash flow projections and overall financial planning.

One of the key advantages is that vendors can submit invoices directly through AvidXchange, streamlining the process and reducing manual entry for our team. The system is also highly user-friendly—even administrative tasks are straightforward and easy to manage.

AvidXchange offers flexibility for vendors by allowing them to choose their preferred payment method. Additionally, the platform provides multiple support channels, ensuring that assistance is readily available when needed.

The reporting capabilities are robust, with a wide range of standard reports and the option to customize them to meet specific business needs. I particularly appreciate the level of control and visibility the system offers.

I’ve had the opportunity to implement AvidXchange twice, integrating it with two different software systems. Aside from a few minor adjustments to align with our company’s specific requirements, both implementations were smooth and efficient. Review collected by and hosted on G2.com.

We do not utilize the Invoice Accelerator feature, as payments related to our rehabilitation projects are not processed through Avid Payments. Review collected by and hosted on G2.com.

The workflow and the approval process really help with streamlining processing. Review collected by and hosted on G2.com.

In the beginning we were unable to link our payments to the paid invoices, however after working with them they were able to correct the issue. Now, the only thing that I dislike is that we have to wait until a payment is cleared before we are able to get a copy of a check. Review collected by and hosted on G2.com.

What is most helpful about AvidXchange is the ability to have programs/projects sent to the owner of that program/project to verify that the billing codes are correct before sending it off to accounts payable - which we still double check to ensure that everything is correct before we pay an invoice so we do not have to reclass a purchase. Review collected by and hosted on G2.com.

I am not seeing any downside to using AvidXchange with my personal usage. Review collected by and hosted on G2.com.

I like that everything I have access to, our users in the field have access to. They have access to their invoices, at anytime from anywhere in the country and that has been very beneficial as we have locations all the way to Nevada. Review collected by and hosted on G2.com.

Ticket turn around times are very lengthy. It can take weeks sometimes to get a response. I would like to see that improved. Review collected by and hosted on G2.com.