It allowed us to go paperless! Easy to manage workflows for approvals, easy submission process, works well. Review collected by and hosted on G2.com.

I feel like AvidXchange was one of the early players into the game but has probably been surpassed by others. The API connection to our GL software is non-existent and that really limits a lot of features. Also, customer service has never been a strength of theirs - I don't know if we have a customer service rep or who to reach out to if we have problems other than some generic contact info. Review collected by and hosted on G2.com.

I like the workflow and support when adding new locations and bank accounts with AvidXchange. It's really helpful because we add locations regularly, and it ensures we have a consistent process. I also found it easy to set up and expand, which adds to the convenience. Review collected by and hosted on G2.com.

I'd like to improve virtual card vendor adoption and consistency. Some vendors like Zillow and Sherwin Williams should be 100% virtual card. Review collected by and hosted on G2.com.

It’s extremely easy to run our weekly check runs with AvidExchange. We simply do what we normally do in Workamajig, and the file goes directly to AvidExchange. From there, they separate the payments by credit card, ACH, or paper checks, which keeps everything organized. They also make the reconciliation process straightforward and easy to manage. Their customer support is great. Review collected by and hosted on G2.com.

I don’t like that they charge me a fee to send ACH payments to my vendors. Review collected by and hosted on G2.com.

That it streamlines everything and makes workload so much more efficiant Review collected by and hosted on G2.com.

That the budgets do not sync yet with our system. Review collected by and hosted on G2.com.

AvidXchange has been a solid upgrade for our AP workflow. We were coming from manual payment processing, and the efficiency gains became noticeable pretty quickly. It streamlines both invoice management and payment processing in a way that’s hard to argue with once you’re fully up and running. Review collected by and hosted on G2.com.

Customer service wait time could be bettter Review collected by and hosted on G2.com.

AvidXchange has been game changer in our accounts payable process! Instead of someone spending HOURS and HOURS of time each month to pay all our vendors, it is streamlined and all on our Avid portal. Payments can be sent timely and accurately, and it makes it so easy to search! Review collected by and hosted on G2.com.

The indexing process sometimes will send our current invoices to the wrong property or address, but it is a learning curve and will be corrected over time! Review collected by and hosted on G2.com.

I like that we no longer have to write as many checks, and that the risk is no longer on our institution. Review collected by and hosted on G2.com.

Some customers may sign up for a Virtual Card without fully understanding how it works, and then never complete the payment process. Also, checks seem to take longer to be delivered than they should. Review collected by and hosted on G2.com.

I like the ease of tracking what is owed to us and when the payments will be expected. I also like that if we need to, we can arrange for an advance on some of that money, for a small fee. Review collected by and hosted on G2.com.

As a small business, the only thing that could be improved would be the speed of payout after the invoice has been approved by AvidXchange's customer, which is our customer. Sometimes you have to wait for the end of the week, or if there's a holiday, like with Thanksgiving recently, you have to wait until the week after the holiday before the payout arrives. Review collected by and hosted on G2.com.

It is the only payment processing company that FundEZ partners with. Review collected by and hosted on G2.com.

Sometimes Customer Svc is a little bit slow to respond. Review collected by and hosted on G2.com.

I like the customer service at AvidXchange, especially my Customer Service Manager, who is amazing at consistently answering my emails and questions, making sure that I am a happy customer. Review collected by and hosted on G2.com.

The updates could be tested a little more before they're released. I often end up being a test subject and encounter bugs when updates happen. I don't mind being a test subject if informed beforehand, but it shouldn't be that way every single time, especially when the product breaks in the first couple of days. Review collected by and hosted on G2.com.