What I like most is the data is accessible by multiple departments and is very user friendly. While I use the software daily, some of our other departments do not. When they do use the software, they are able to find what they need quickly and without assistance. I also like the querying and reporting features. In the capacity of my work, I sometimes have to send payable images and/or allocations out and I am able to quickly create a report and tailor it to exactly what I need. Review collected by and hosted on G2.com.

The turnaround time for user support is an area that can be improved. Review collected by and hosted on G2.com.

I like a lot of the features of AvidXchange. Particularly, the payment history is useful for gauging how long it takes to pay vendors. The prepaid module is easy to use and makes setting up new prepaid expenses straightforward. I also find the fixed assets module robust, allowing me to depreciate assets in various ways, which makes synchronizing the general ledger accounts easy. The speed helps reduce the time it takes to pay bills. The initial setup was very easy, needing just a few calls with the Avid Representatives to iron out the details before we were fully operational. Review collected by and hosted on G2.com.

Some vendors take a long time to receive their payments from the Accounts Payable module. It would be better to be able to choose the payment method under AvidPay rather than have the company choose for you. Review collected by and hosted on G2.com.

I love Avid because it’s fully automated. However, it’s been a challenge to reach live assistance when I need help. Review collected by and hosted on G2.com.

It’s hard to access live assistance. When checks get lost in the mail and need to be reissued before the 90-day period runs out, we’re being charged fees. It would be helpful to shorten this waiting period, because vendors aren’t willing to wait 90 days to get paid. Review collected by and hosted on G2.com.

1) Direct integration with MRI

2) Amazing onboarding team

3) Ease of use Review collected by and hosted on G2.com.

Overall quite satisfied, just a few small items:

- System alerts are sent under different email domains / addresses, potentially confusing email cybersecurity filters

- System not accessible in certain countries when traveling overseas. VPN is a viable workaround but not always convenient solution Review collected by and hosted on G2.com.

I've been using AvidXchange for over five years. While it helps streamline accounts payable processes, there are some ongoing challenges. Review collected by and hosted on G2.com.

AvidXchange can experience frequent issues, particularly with payment batching and invoice image uploads. It's also common to see system notifications about active issues, which can disrupt workflow. The automated invoice entry feature is helpful in theory, but I often need to make corrections after invoices are processed. Adding extra time, and the system can run slow at times too. When I have to reach out to support to fix something or inquire about a payment on a vendors behalf, the response time can take days. Once it took almost two weeks. Review collected by and hosted on G2.com.

I love that AvidXchange's indexers input the invoices for us, making workflows and pulling invoices easy. It saves time and labor with this step. The reports are amazing, and the initial setup was very easy with users adapting well to the process. Review collected by and hosted on G2.com.

The only thing that I wish is it would hold invoice PDF's for more than 7 years. Review collected by and hosted on G2.com.

Interface use. Program is intuitive to use. Easy to learn. Was tailored to fit business needs. Review collected by and hosted on G2.com.

Settings would not stick and take a day to update. Integration to accounting system is a manual. It did not meet the budgeting needs that we discussed with the sales team. We still have not receive that feature. Review collected by and hosted on G2.com.

I use AvidXchange primarily for accounts payable automation and invoicing processing. It has streamlined our entire AP workflow, from invoicing receipt and coding to approvals and payments. I appreciate the automated approval workflows and visibility it provides. The electronic invoice capture and integrated payments options also stand out because they reduce manual entry, minimize errors, and make the entire AP process much more efficient and controlled. Review collected by and hosted on G2.com.

While AvidXchange works well overall, the interface can feel less intuitive at times, and reporting options could be more flexible. There are also occasional delays with support resolution. Improving usability and reporting would make it even better. Review collected by and hosted on G2.com.

You can't beat our pricing model, but I am most pleased with the fraud protection it provides. Review collected by and hosted on G2.com.

Service is sometimes slow and I would like to see updated features with TimberScan and TimberScan Go Review collected by and hosted on G2.com.

One of the best things about Avid is we can run AP checks and get appropriate approvals remote. Having a digital audit trail is a huge plus as well, since invoices cannot move to the next step without authorization. Review collected by and hosted on G2.com.

One of the only downsides is sometimes the invoice/payment sync from Avid to MIP is finicky. If there is an error, it can hold processing up until the error is rectified. Review collected by and hosted on G2.com.